This role is for one of Weekday's clientsSalary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)Min Experience: 4 yearsLocation: Mumbai, PuneJobType: full-time
Requirements
We are seeking a dynamic and experienced
Jewelry Store Manager
with a strong background in
store management and jewelry sales
. With at least
4+ years of experience in retail jewelry operations
, the ideal candidate will be responsible for ensuring an exceptional customer experience, overseeing daily store operations, managing sales performance, and leading the team toward achieving business goals. This role requires a blend of leadership, product expertise, and operational efficiency to drive customer satisfaction and revenue growth.
Key Responsibilities
Customer Engagement & Sales
- Communicate with customers effectively and confidently, providing complete product descriptions and guiding them through their purchasing journey.
- Influence and inspire customers to make informed jewelry purchases through personalized recommendations.
- Address all customer queries and concerns with professionalism, empathy, and accuracy.
- Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships.
- Retain existing customers while cultivating new customer relationships through excellent service and trust-building.
Store Operations & Management
- Ensure the store is clean, organized, safe, and visually appealing for all customers.
- Oversee day-to-day operations, including payment transactions, merchandise preparation, and delivery coordination.
- Maintain and monitor store inventory by checking merchandise levels, anticipating customer demand, and planning replenishments.
- Coordinate with inter-departmental personnel (procurement, logistics, finance, etc.) to ensure smooth operations.
- Work on ERP systems and platforms such as Magento, Ameo, and other store management software to streamline processes and reporting.
Sales Reporting & Analytics
- Prepare and analyze sales reports to track performance against business goals.
- Categorize and evaluate sales data to identify trends, opportunities, and areas for improvement.
- Investigate customer complaints and service suggestions, providing actionable insights to improve customer experience.
- Contribute to store-level strategy to enhance sales conversions and drive revenue.
Team Leadership & Collaboration
- Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge.
- Contribute to the team effort by supporting colleagues and ensuring a collaborative, positive work environment.
- Motivate and manage the sales team to meet targets, fostering accountability and high performance.
Skills & Experience
- Minimum 4+ years of experience in retail sales and store management within the jewelry industry.
- Strong knowledge of jewelry products, trends, and customer expectations.
- Excellent communication and interpersonal skills, with the ability to influence customer decisions.
- Proficiency in ERP systems and retail platforms such as Magento and Ameo.
- Strong organizational and problem-solving abilities.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Experience in preparing sales reports, analyzing data, and making business recommendations.
- Proven track record in customer relationship management and retention.
Education & Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
- Specialized training in jewelry sales or luxury retail management is a plus.
