Job
Description
Job Title: Jewelry Store & Exhibition Manager Reports To: Director Employment Type: Full-Time Position Summary: We are seeking an experienced and dynamic Jewelry Store & Exhibition Manager to oversee daily retail operations and manage brand representation at exhibitions, trade shows, and pop-up events. The ideal candidate will balance operational excellence, strong sales acumen, leadership skills, and the flexibility to manage logistics and customer experience both in-store and in the exhibit. Key Responsibilities: 1. Store Operations Management Supervise daily operations, ensuring high standards in customer service, cleanliness, and merchandising. Monitor store inventory, restocking levels, and handle stock transfers to/from exhibitions. Maintain visual merchandising as per brand guidelines. Oversee security protocols, cash handling, and system reconciliations. 2. Exhibition & Event Management Plan, prepare, and execute participation in jewelry exhibitions, trade fairs, and pop-up shows. Coordinate logistics: transportation of stock, stall setup, permits, and vendor management. Lead the on-ground exhibition team and ensure smooth operations during the event. Track sales, leads, and customer feedback during exhibitions and report performance. 3. Team Leadership Recruit, train, and supervise staff for both store and exhibition events. Create and manage duty rosters, ensuring coverage for both store and exhibitions. Motivate and coach staff to meet and exceed sales and service goals. Conduct performance evaluations and encourage continuous development. 4. Sales & Customer Service Drive sales performance and achieve sales targets both in-store and during exhibitions. Build long-term customer relationships, including VIP and high-net-worth clientele. Ensure excellent pre-sales and post-sales service. Handle customer escalations and resolve issues efficiently. 5. Inventory & Cash Control Maintain accurate stock records for store and exhibitions separately. Conduct stock audits, opening/closing counts, and cash reconciliations for both locations. Ensure secure handling and movement of jewelry and cash. 6. Reporting & Communication Provide weekly and monthly reports on store and exhibition performance. Report on customer trends, feedback, and areas for improvement. Liaise with senior management regarding targets, event planning, and resource needs. Qualifications & Skills:Bachelor's Degree in Business, Retail Management, or related field (preferred). Minimum 3–5 years of experience in luxury retail or jewelry, with event/exhibition handling. Strong organizational and multitasking skills. Excellent leadership, communication, and problem-solving abilities. Knowledge of POS systems, inventory software, and MS Office. Willingness to travel for exhibitions and work flexible hours, including weekends and holidays. Key Performance Indicators (KPIs):Achievement of store and exhibition sales targets. Accuracy in stock and cash reconciliation. Customer satisfaction and retention. Successful execution of events (logistics, team coordination, and reporting). Staff performance and retention. Additional Notes:Travel required for exhibitions. Must be comfortable with long working hours during exhibitions. Jewelry handling certifications or knowledge of hallmarking and pricing preferred.
