Java Software Engineer

Required Skills

• 3+ years of experience working in L2 Support
• Experience supporting apps with the following tech stack: Spring boot, Microservices, Java, React JS, Typescript,
• Experience supporting SQL databases
• Experience in L2 IT support, including hardware/software troubleshooting, system monitoring, patch deployment, etc
• Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Day-to-Day

• As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, React JS, TypeScript, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.

Compensation

$15 - $25 USD per hour for the duration of the 6 month contract.