IVR Developer

Company Overview

Twixor is at the forefront of transforming customer engagements for enterprises through social and messaging channels. Our cutting-edge solutions empower businesses to conduct transactions and orchestrate comprehensive digital journeys with intelligent business process automation across diverse sectors, including banking, retail, logistics, and more. With headquarters in Singapore and offices across India, Twixor serves a global clientele, including several Fortune 500 companies, with patented low-code Digital Process Automation technology.

Job Overview

We are seeking a skilled IVR Developer to join our dynamic team at Twixor. This full-time, mid-level position is based in Chennai and requires a maximum of 6 years of relevant work experience. The successful candidate will play a critical role in developing and maintaining our interactive voice response systems, ensuring seamless communication solutions that enhance customer engagement and satisfaction.

Qualifications and Skills

• Proven experience with Asterisk (PBX) and knowledge of configuring and managing Asterisk servers to create IVR solutions.
• Proficiency in Asterisk Dial Plan to effectively build and manage IVR call flows and enhance user interaction.
• Strong understanding of IVR Systems, enabling the design of voice and video call solutions to meet business requirements.
• Expertise in developing IVR menus that provide user-friendly navigation and improve caller experience.
• Solid understanding of VoiceXML to create adaptive and dynamic IVR applications and efficient call handling.
• Experience with Asterisk, SIP (Mandatory skill) Session Initiation Protocol (SIP) for managing voice and video call signaling and media.
• Knowledge of RTP (Real Time Protocol) (Mandatory skill) for real-time delivery of multimedia content over networks.
• Experience with AGI (Asterisk Gateway Interface) (Mandatory skill) to create dynamic call processes and enhance IVR functionality.

Roles and Responsibilities

• Develop and maintain robust IVR solutions using Asterisk to meet business and customer needs across various messaging channels.
• Collaborate with cross-functional teams to integrate IVR systems with other digital platforms for seamless communication.
• Design and implement intuitive IVR menus and call flows to enhance the user experience and streamline interactions.
• Optimize IVR performance by troubleshooting, identifying issues, and implementing effective solutions for improved efficiency.
• Implement and maintain secure voice and video call solutions adhering to industry standards and protocols.
• Work closely with AI/NLP teams to enhance IVR capabilities with intent-driven communications and hyper-personalization strategies.
• Stay updated on industry trends and advancements in IVR and telephony technologies to drive continuous improvement.
• Provide technical support and guidance to other team members and contribute to knowledge sharing and training initiatives.

Work Location: Chennai (WFO)

Notice Period: Below 30 days.