IVR Developer

About the team

This team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 5-10 yrs technical expertise in IVR systems and platforms (e.g., Microsoft Co-pilot, Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
• Proficiency in VoiceXML and other IVR development tools and frameworks.
• Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
• Experience with Conversational AI projects, including intent identification and LLM development.
• Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
• Experience with database management (SQL, NoSQL).
• Knowledge of telephony protocols (SIP, TDM).
• Exposure to RPA tools, CRM systems, and customer service applications.
• Proficiency in integrating AI solutions with RESTful APIs and external services.