155 Telephony Jobs

Enterprise Customer Success Manager will be working with some of the largest technology companies in India and SEA, helping them get the most out of the Exotel platform. You will be working with clients who are in different phases of the customer lifecycle and be responsible to improve the top-line of the company. Understanding and Implementation of APIs is mandatory for this role .Understanding of the cloud telephony or telco industry will be preferrable. This position entails managing customers post-sales through launch and beyond. you'll be the single point of contact for all their projects across teams, as we'll as being an escalation for any support related issues. you'll require a deep understanding of the platform we run and be able to communicate it effectively. Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience will help. What will you do Help with the Platform Manage expectations and provide guidance. For this, you'll work with both the business and engineering teams of the client s company, helping them use our APIs and integrate. you'll also be responsible for measuring the success of the use cases/ projects that have been implemented. Helping clients understand how other enterprise customers are tackling similar problems they face using CPaaS. Planning, Coordinating and Launching You are comfortable with a high volume of communication and switching tasks based on priority, and you're not daunted by managing risks in high-stakes situations. See-through to the launch of new solutions/ projects while resolving issues that pop up, with the help of our support team. Regular check-ins You are someone who is always on top of things and makes sure to get everyone on the same page with respect to the solutions/ projects you're working on. We want you to have QBR meetings with the clients you handle to have them updated on the success of the projects that you've worked on in that quarter, discuss new ones and help them understand the value Exotel brings. Apart from this, you'll also keep the customers updated about core Exotel developments and features regularly. Revenue Ownership Make sure you strive to achieve/ over-achieve the targets set in terms of monthly/ quarterly revenue- both in terms of recurring revenue and revenue generation through upselling and cross-sell you're comfortable negotiating terms, pricing, and reviewing contracts. What do we look for we're looking for someone who can get things done without friction, respond quickly when called on, and who will be super proactive. You pride yourself on establishing long-term relationships with customers. You enjoy doing demos and meeting everyone, from engineers to GMs and CXOs.

Job Description: Role & Responsibilities: The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices. Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment. Provide support for video conferencing, telephony, and audio/video equipment. Assist in Active Directory administration, Group Policy management, and IT lifecycle management. Collaborate with other IT teams to resolve incidents and escalate as necessary. Maintain documentation for troubleshooting steps and best practices. Preferred Candidate Profile / Qualifications: Required: B.Tech / BE / Engineering graduates. 13 years of technical support experience. Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment. Preferred: ITIL Certification. Microsoft MCITP Certification. Experience with Active Directory, Group Policy, Intune, SCCM. MAC support experience is an advantage. Candidates without certification can also be considered. Locations (Hyderabad Only): Hyderabad (17 positions)

Responsibilities: * Lead survey operations using call center technology. * Manage campaigns, ops, and large projects. * Oversee call center and survey management. * Ensure compliance with industry standards. Provident fund

Generating leads by cold calling, Farming within existing customer bases and through contacts from Market.Making offers, participating in Tenders Coordinating with internal teams and client for closure. Required Candidate profile Build a healthy pipeline of Opportunities for the portfolio we cater. Maintain and expand the companys database of prospects. Techno-Commercial Order negotiations and Customer P.O processing

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ offices globally. This includes providing operational support and vendor oversight for the Voice & Data infrastructure at office locations throughout the organization. Specifically, you will be based in the Franklin Hyderabad office. Your key responsibilities in this role will include: - Working in partnership with the broader Technology teams to support the Genesys contact environment - Leading the migration and consolidation of multiple contact center environments - Managing the infrastructure following established operational practices - Enhancing and defining standards for operation as required - Overseeing vendor performance to ensure smooth service delivery, measuring and managing SLAs & KPIs - Monitoring voice infrastructure components to meet key performance indicator targets - Leading problem resolution and participating in major incident bridges - Participating in strategic and tactical planning of voice and data networks, including contact center solutions - Staying updated on emerging technical issues affecting the telecommunications infrastructure - Collaborating with the engineering team to provide recommendations on methodologies and tools - Partnering with the business to gather requirements and build solutions To be successful in this role, you should ideally possess: Knowledge & Experience: - 10+ years of experience in deploying and supporting large contact centers on the Genesys Cloud platform - Ability to diagnose and resolve production issues with vendors efficiently - Strong analytical skills and technical understanding of the Genesys platform - Genesys Cloud Platform experience, including Architect flow, Reporting, Call Recording, API and SDK knowledge - Genesys Cloud Certification is preferred - Basic understanding of networking and SBC routing is advantageous Additional Qualifications: - Excellent Communication Skills for Data Flow, process flow, network, and application level diagraming - Ability to liaise with business customers, development teams, and Vendors - Understanding of the ITIL framework Skills & Abilities: - Strong written and verbal communication skills - Excellent organizational and time management skills - Ability to handle multiple activities in a fast-paced, global team environment - Capability to interact with and lead team members across various locations - Flexibility to adapt to changes in a dynamic organization - Professional representation of the department and company Problem Solving & Decision Making: - Strong analytical, problem-solving, and decision-making skills - Ability to work independently and escalate issues appropriately - Applies knowledge and experience to resolve complex problems This role is classified as an Individual Contributor at Franklin Templeton Investments, and the work shift timings are from 2:00 PM to 11:00 PM IST.,

FLIGHTCASE IT SERVICES www.fltcase.com Company Profile: Flightcase is a Network Operations Solutions Provider and a well received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East. JD for Voice NOC & Technical Assistance Centre (VOIP-Telecom) ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(like SBCs and NGN), and handling escalations for complex issues related to VoIP services, toll-free numbers, and various carrier / vendor issues. Provide end-to-end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment. Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers. Investigate and resolve fraud-related issues and conduct fraud analysis as necessary. Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues. Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs. Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly. Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture. Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized. Should be ready for 24/7 work environment. Other Criteria : - Excellent oral & written communication skills. - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Able to clearly communicate network issues and the status of efforts to resolve problems.

Generating leads by cold calling, Farming within existing customer bases and through contacts from Market.Making offers, participating in Tenders Coordinating with internal teams and client for closure. Required Candidate profile Build a healthy pipeline of Opportunities for the portfolio we cater. Maintain and expand the companys database of prospects. Techno-Commercial Order negotiations and Customer P.O processing

How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NICE solutions - Engage/NTR Work directly with clients System Engineers to support the NICE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NICE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system. Document and maintain NICE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NICE projects, installations, and change management as required to support environment and infrastructure. Perform NICE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 4+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NICE Systems solutions - advantage. Experience of working in medium or large teams. Must be a Team player.

As a Product Manager at our company based in Bangalore, you will be leading hardware management initiatives with a focus on telephony and phone devices. Your role will involve driving the product roadmap, building key relationships with external partners, and collaborating seamlessly with our internal Supply Chain and Sales teams to deliver innovative hardware solutions. **Key Responsibilities:** - **Product Strategy & Roadmap:** - Champion the product vision, strategy, and roadmap for hardware management, specifically focusing on telephony and phone devices. - Conduct market research, competitive analysis, and customer feedback analysis to identify opportunities and unmet needs. - Translate business requirements and market insights into detailed product specifications, user stories, and use cases. - Prioritize features and initiatives based on strategic impact, technical feasibility, and business value. - **Partnership Management:** - Cultivate strong relationships with internal teams and external hardware partners to ensure clear communication and strategic alignment. - Facilitate collaboration throughout the hardware lifecycle, including firmware development, managing customer escalations, and issue resolution. - **Cross-Functional Collaboration:** - **Supply Chain:** Collaborate closely to optimize sourcing, procurement, inventory management, and logistics for hardware components and finished goods. - **Sales:** Understand customer needs, develop product narratives, and support sales enablement efforts. Provide product training and technical expertise. - **Engineering & Design:** Ensure technical feasibility, optimal performance, and operation for all certified hardware devices. - **Marketing:** Develop go-to-market strategies, product positioning, and messaging for new hardware releases. - **Support:** Develop support pages and knowledge base articles for products and features, ensuring accurate customer information. - **Product Lifecycle Management:** - Oversee the entire product lifecycle from concept to end-of-life, ensuring successful launches and ongoing product health. - Monitor product performance, gather user feedback, and drive continuous improvement. - Manage product obsolescence and transition strategies. **Qualifications:** - Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA or advanced degree preferred. - Minimum of 5 years of product management experience, focusing on hardware products like IP phones, headsets, and related accessories. - Demonstrated expertise in telephony and phone devices. - Strong understanding of supply chain dynamics and logistics. - Exceptional collaboration and communication skills to influence diverse stakeholders. - Experience working closely with Sales and Supply Chain teams. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. - Strong analytical and problem-solving skills with a data-driven approach to decision-making. Join us in this exciting opportunity to lead hardware management initiatives with a focus on telephony and phone devices, driving innovation and collaboration across teams to deliver high-quality hardware solutions.,

Looking for an experienced ServiceNow Solution Architect to design, integrate, and deliver enterprise solutions across CSM, FSM, Order Management & SCM domains. Lead architecture, automation, and mentor teams.

The Zell Story Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We&aposre dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we o er a close-knit, family-like atmosphere. Join us for a ful lling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure. Roles & Responsibilities: System Integration: Manage and integrate all organizational systems such as marketing channels, CRM, ticketing systems, telephony, LMS, SAAS platforms. Project Management: Conduct market research, gap assessment, requirement analysis, and roadmap building for various projects. Implement process optimization initiatives to enhance organizational efficiency. Stakeholder Coordination: Serve as the key project coordinator, e ectively liaising with all stakeholders to ensure alignment and successful project execution. Vendor Management: Ensure timely delivery, high service quality, and cost-e ectiveness by managing vendor relationships. Conduct performance reviews, negotiate optimal contracts, and implement strategies for streamlined processes and strong partnerships. Asset Management: Oversee the management of company assets, ensuring e cient utilization, maintenance, and tracking to maximize value. Implement and maintain robust network infrastructure, ensuring seamless connectivity and security across all company locations Process Implementation: Develop and implement streamlined processes across various departments to enhance operational efficiency and effectiveness. Automate multiple processes across verticals, reducing the need for additional manpower by leveraging systems. Digital Transformation: Lead digital transformation initiatives to modernize and enhance organizational capabilities through advanced technology solutions platforms, such as CRM and to automate processes and improve efficiency. Who are looking for Minimum 3 years of experience in IT Department, with proven experience in a startup environment. Bachelor&aposs degree in Computer Science, Information Technology, or related eld. Extensive knowledge and hands-on experience with system integration (CRM, telephony, LMS, SAAS platforms, marketing channels). Strong project management skills (market research, gap assessments, requirement analysis, roadmap building). Show more Show less

Job Title - GN - SONG - C&S - Salesforce Pharma - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration :Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team :for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.) Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. Additional Information: Minimum 12 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Salesforce Certification is good to have Must have worked on Proposals and contributed to business development work Must have managed large teams and support the growth of new offering and capability Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-5 CRM transformation program and MBA is preferred

About The Role Job Title - GN - SONG - C&S - Salesforce Auto - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration :Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team :for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.) Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. Additional Information: Minimum 12 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Salesforce Certification is good to have Must have worked on Proposals and contributed to business development work Must have managed large teams and support the growth of new offering and capability Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-5 CRM transformation program and MBA is preferred About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 12+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

About The Role Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements. Roles & Responsibilities: Understand market and customer challenges:Create business cases and strategic transformation roadmaps based on market trends. Promote and provide Sprinklr Unified CXM solutions to customers:Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive partner support activities:Focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/status reporting, problem-solving, and conflict management. Act as a subject matter expert on Sprinklr Unified CXM:Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels. Strong understanding of customer service operations concepts and principles. Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing. Experience in developing and maintaining customer service applications using Sprinklr solutions. Experience in debugging and troubleshooting customer service applications. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe. Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics. Additional Information: The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM. This position is based at our Bangalore or Gurgaon office. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA from a tier 1 institute

As an Asterisk Developer with experience in VOIP and SIP development, you will be responsible for contributing to the development of cutting-edge Telephony software. Your expertise in VOIP software development, Asterisk development, and SIP development will be crucial in this role. You should have a strong background in VOIP, Asterisk, OpenSER (OpenSIPs), SIP, PBX, Phone Systems, Telephony, and Software Development. In this position, you will have the opportunity to work on innovative Telephony projects and be rewarded with an outstanding compensation package. If you are a Software Developer with experience in Asterisk or VOIP and possess a background in Information Technology, Engineering, Professional Services & Telecom, we encourage you to apply for the Asterisk Developer - VOIP Developer - SIP Developer position today.,

Overview We are seeking a highly motivated Product Manager to lead hardware management initiatives, with a strong emphasis on partnership development, cross-functional collaboration, and expertise in telephony and phone devices. This role requires an energetic Product Manager who will drive the product roadmap, foster key relationships with external partners, and work seamlessly with our internal Supply Chain and Sales teams to deliver innovative and high-quality hardware solutions. Work Location: Bangalore Responsibilities Product Strategy & Roadmap . Champion the product vision, strategy, and roadmap for hardware management, with a keen focus on telephony and phone devices. . Conduct market research, competitive analysis, and customer feedback analysis to identify opportunities and unmet needs. . Translate business requirements and market insights into detailed product specifications, user stories, and use cases. . Prioritize features and initiatives based on strategic impact, technical feasibility, and business value. Partnership Management . Cultivate robust relationships with internal teams and external hardware partners to ensure clear communication and strategic alignment. . Facilitate collaboration throughout the hardware lifecycle, encompassing firmware development and certification, managing customer escalations, and conducting issue investigation and resolution. Cross-Functional Collaboration . Supply Chain: Work closely with the Supply Chain team to optimize sourcing, procurement, inventory management, and logistics for hardware components and finished goods. . Sales: Collaborate with the Sales team to understand customer needs, develop ing product narratives, and support sales enablement efforts. Provide product training and technical expertise to the sales force. . Engineering & Design: Partner with engineering and design teams to ensure technical feasibility, optimal performance and operation for all certified hardware devices supported. . Marketing: Work with marketing to develop go-to-market strategies, product positioning, and messaging for new hardware releases. . Support: Work closely with the Support team to develop comprehensive support pages and knowledge base (KB) articles for new and existing products and features, ensuring customers have access to accurate information. Product Lifecycle Management . Oversee the entire product lifecycle from concept to end-of-life, ensuring successful product launches and ongoing product health. . Monitor product performance, gather user feedback, and iterate on products to drive continuous improvement. . Manage product obsolescence and transition strategies. Qualifications . Bachelor's degree in Engineering, Computer Science, Business, or a related field MBA or advanced degree preferred. . Minimum of 5 years of product management experience, with a focus on hardware products (preferably IP phones and related accessories as well as headsets and related accessories). . Demonstrated expertise in telephony and phone devices is essential. . Strong understanding of supply chain dynamics and logistics. . Exceptional collaboration and communication skills, with the ability to influence and align diverse stakeholders. . Experience working closely with Sales and Supply Chain teams. . Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. . Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

As an experienced Telecom Engineer in the oil and gas industry, your primary responsibility will be to design, specify, and implement robust and compliant telecom and security systems for both onshore and offshore facilities. You will be involved in all phases of telecom engineering, including concept design, FEED, detailed engineering, and technical proposals. Your key responsibilities will include designing and implementing various systems such as CCTV and surveillance systems, access control and perimeter intrusion detection (PIDS), Public Address & General Alarm (PAGA) systems, structured cabling for voice/data (LAN/WAN), PABX, and telephony, fiber optic cabling (FOC), VSAT, and microwave systems, radio communication systems (TETRA, UHF/VHF Marine & Aero, GMDSS, AIS), and high-capacity transmission systems (DWDM, SDH). You will be required to deliver Basic Engineering, FEED, and Detailed Engineering for telecom systems in compliance with international standards and client specifications. This will involve preparing engineering documents such as system architecture diagrams, equipment layouts, cable routing, and integration schemes. Additionally, you will conduct technical evaluations, coordinate with vendors, and provide support during FAT, SAT, and commissioning activities. To ensure seamless project delivery, you will interface with multidisciplinary engineering teams, site personnel, and EPC contractors for end-to-end system integration. Your role will also require you to have a Bachelor's degree in Electronics, Telecommunications, or a related discipline, in-depth knowledge of industry standards, hands-on experience with offshore telecom system integration, and strong documentation, project coordination, and communication skills. Desired qualifications for this role include mandatory skills such as a minimum of 6 years of experience as a Telecom Engineer, expertise in Optical Fibre, Telecommunication Systems, ELV (Extra Low Voltage) CCTV, and Access Control, with a specialization in the Oil & Gas domain. Additionally, you should possess knowledge of ELV CCTV, Access Control, PAGA, RADIO, Telephony, EPBX, Fire Alarm System, Intrusion, and Optical Fibre, along with a BTech or BE degree and above. The salary range for this position is structured as follows: - 6 to 10 years of experience: 15 LPA - 11 to 15 years of experience: 20 LPA The joining time or notice period required is immediate to a maximum of 20 days. Please note that KBR, Chennai, is a no-poach client. The interview process will consist of 2 rounds, one with Cyient & KBR (Virtual), followed by 1 HR round. The working schedule is 5 days a week from the KBR office. Your skills in CCTV, communication systems, optical fibers, ELV, telecommunication systems, intrusion, optical fibre, telephone system, fire alarm system, EPBX, PAGA, telecommunications, telephony, and access control will be crucial for success in this role.,

Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customers technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Roles & Responsibilities Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customers technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Education and Experience Required Engineering graduate, MCA, etc Experience ; > 8 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK

Responsibilities: Develop creative solutions and write technical designs based on the requirements. Work closely with peer teams to ensure that applications are written to allow for overall system performance. Assist in tuning and optimization. Develop and execute unit tests for product components. Promote high quality, scalability, and timely completion of projects. Perform peer code reviews and provide feedback. Apply the Agile approach to coordinate the development and determine project scope and limitations. Debug and resolve issues reported in production deployments. Work with the product management team to discuss application features and develop solutions as per the requirements provided. Contribute to all phases of the development lifecycle. Develop well-designed, efficient, secure, and testable code. Support continuous improvement. Requirements: Bachelors degree in engineering, CS, or equivalent experience 10+ years of professional software development experience in Python and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain Solid understanding of RESTful APIs, microservices, and asynchronous programming (asyncio, Celery) and gRPC and Websockets Experience with databases (SQL – PostgreSQL/MySQL, NoSQL – MongoDB/Redis). Very good understanding of Data Structures, algorithms, and their applications. Strong Experience in Docker / Kubernetes / Garden Design, develop, and maintain CTI applications and integrations for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services. Implement integrations between telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.) and CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.) . Customize IVR flows, agent desktops, and softphone integrations Work with SIP, WebRTC, and VoIP protocols to ensure seamless voice and omnichannel integration. Excellent written and verbal communication skills in English Preferred qualifications: Experience in Contact Centers Software/Telephony /Communication protocols such as SIP Working experience in a Linux environment Experience in Redis/Kafka distributed messaging Experience in profiling applications

The Telecommunications Technician position is a full-time, on-site role located in Karnal. As a Telecommunications Technician, your main responsibilities will include installing, maintaining, and troubleshooting telecommunication systems and telephony equipment. This involves tasks such as cabling, testing connections, and ensuring the proper functioning of all systems. Additionally, you will be expected to communicate with clients to address any issues that may arise and offer technical support as necessary. To excel in this role, you should possess troubleshooting skills and relevant experience in the field. A strong knowledge of Telecommunications Systems and Telecommunications, as well as experience with Telephony, will be beneficial. Proficiency in cabling, excellent problem-solving abilities, and analytical skills are essential for success in this position. Moreover, having strong communication skills, a customer service-oriented mindset, and the ability to work both independently and as part of a team are key requirements. While not mandatory, holding a relevant certification or degree in telecommunications or a related field would be advantageous for this role. If you are looking for a challenging opportunity where you can utilize your technical skills and contribute to the smooth operation of telecommunication systems, this position may be the perfect fit for you.,

The Application Developer at C1 is responsible for coding, testing, and analyzing application software. You will support existing business systems applications and consult with business analysts to identify business needs and technical solutions for customers. This role focuses on supporting the Interactive Intelligence Practice at C1, a fast-paced and high-growth business segment. You will be involved in the design, coding, engineering, documentation, and testing of software projects utilizing technologies such as C#, MVC, WCF, and WebAPI Services. As an ideal candidate, you should have at least 5 years of experience in developing enterprise-level applications and integrations. Proficiency in MS .Net Framework 3.5 and above, software design principles, and patterns is essential. Technical writing skills are a must, along with experience in Windows desktop and server application development. Knowledge of MVC development, web technologies, and strong interpersonal and problem-solving skills are required. Desirable qualifications include knowledge of TFS, experience with Crystal reports and SQL SSRS, as well as VoIP and telephony experience. Interactive Intelligence certifications in handlers and ICELib are preferred. Your responsibilities will involve participating in requirements gathering sessions, collaborating with stakeholders to create and refine stories, and developing technical documentation. You will code projects following established standards, provide input for process improvement, and track issues and resolutions. Effective communication and documentation of project statuses to management are key aspects of this role. Understanding Waterfall and Agile delivery methodologies and ensuring code stability, reliability, confidentiality, and integrity of client systems are vital responsibilities. In addition, you will write and maintain unit tests and contribute to automated testing efforts. If you are looking to join a team of IT and communications technology professionals who are passionate about delivering exceptional solutions, C1 is your #1 choice.,

You should have a minimum of 16 years of experience in C++ to apply for this position. As a C++ Solution Architect, your role would involve expertise in C++, a strong understanding of algorithms, data structures, and network communication. Your responsibilities would include building distributed, high-performance systems, leading software design, and overseeing implementation. You should have a proven track record of developing and architecting large-scale projects from scratch and providing mentorship to engineering teams. Strong analytical and problem-solving skills are essential for this role. Preferred qualifications include experience in telephony, VoIP, or real-time systems, as well as familiarity with cloud technologies. Key skills required for this position include C++, VOIP, SIP, PBX, Architectural Design, Distribution System, Telecom, Docker, Telecommunication Engineering, architects, Telephony, Python, and Kubernetes. This position is based in Chennai, and it requires you to work from the office. The interview process will be conducted in person at the Chennai office. Only candidates with relevant experience as mentioned above should apply for this role.,

Embark on a transformative journey as Operations Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives You will take ownership of your work and provide first-class support to our clients with expertise and care, Key Critical Skills Required For This Role Include Experience in voice-based customer service and back-office operations within cards and payments, Strong knowledge of card servicing platforms and payment processing workflows, Familiarity with complaint handling protocols and regulatory compliance, Excellent communication skills with the ability to explain complex issues clearly, Proficiency in using CRM and telephony systems, You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills, This role is based out of Noida, Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution, Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution, Collaboration with teams across the bank to align and integrate operational processes, Identification of areas for improvement and providing recommendations in operational processes, Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency, Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders, Identification of industry trends and developments to implement best practice in banking operations, Participation in projects and initiatives to improve operational efficiency and effectiveness, Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles, Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources They supervise a team, allocate work requirements and coordinate team resources, If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team, Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams, Check work of colleagues within team to meet internal and stakeholder requirements, Provide specialist advice and support pertaining to own work area, Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct, Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams, Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise, Make judgements based on practise and previous experience, Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures, Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements, Build relationships with stakeholders/ customers to identify and address their needs, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

You will have a strong working background in telephony, AudioCodes (SBC/ATA), MS TEAMS, and legacy Nortel PBX platforms. Managing multiple projects simultaneously requires excellent Project Management skills/experience. You must possess the following skills and knowledge: - Configuring SIP gateways (i.e. AudioCodes M800 to the M1000-M4000 models) according to technical specifications on features and functionality such as manipulation and routing rules. - Expert technical knowledge of TDM and IP Telephony systems components. Strong understanding of various protocols in the IP Telephony space. - Good working knowledge of data networking required for setting up IP telephony, specifically TCP/IP, SIP, RTP, SRTP, DHCP, DNS, AD/AAD, SQL, VLAN, and QoS. - Ability to create, read, interpret, communicate, and implement design specs (i.e. floorplans, cable routing, rack layout, As-Built docs, etc.). - Expert problem resolution, identification, and decision-making skills. - Strong communication skills, both oral and written. Ability to communicate strategies, methodology, and status to work group members, project team, and senior management. - Strong planning, organizing, and coordination skills. Able to understand the relationship of components. Anticipate and effectively deal with problems and roadblocks. Join us at Wipro and be part of the reinvention. We are transforming into a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek individuals inspired by reinvention, who are willing to evolve constantly - personally, professionally, and in skills. Our DNA is about change - as the world evolves, so do we. Be part of a purpose-driven business that empowers you to design your reinvention. Realize your ambitions at Wipro. Applications from people with disabilities are warmly welcomed.,

We are seeking a UC Collaboration Engineer to specialize in creating, deploying, and maintaining integrated communication systems involving voice, video, data, and mobile applications. The role s responsibilities include system design, implementation, regular maintenance, managing collaboration tools, and ensuring security and compliance with industry standards. ROLE RESPONSIBILITIES Proactively manage and keep the collaborations system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Create and implement new capabilities to support increased overall productivity. Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community. Optimize users collaboration experience, which involve computation and network enhancement. Develop the tool set and telemetry. Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues. Work on escalated support tickets within the UCC domain. Stay abreast of feature releases and investigate relevance/impact to the Sompo user base. Research and implement alternative solutions and workarounds. Including BOTs, to fill and work around feature gaps within standard Webex products. Parse through application and system logs to troubleshoot issues. Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. Operate with a focus on the telephony function. TECHNICAL QUALIFICATIONS Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. Possess an intermediate level of IP networking knowledge. Candidate can troubleshoot Cisco UC systems, including Webex Control Hub. Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler. Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. Candidate is comfortable to act on certificate expirations, CSR generation etc. Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity. GENERAL QUALIFICATIONS Candidate is a cooperative team member. Possess strong interpersonal skills to engage with users. Candidate has outstanding communication and documentation abilities. Candidate is resourceful and able to work independently. Proven demonstration of proactive customer support by preemptively identifying and addressing potential user problems.