105 Telephony Jobs

Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Validate microphone and speaker audio paths, codecs, echo cancellation, noise suppression, and voice clarity. Conduct MOS (Mean Opinion Score) testing and other subjective and objective audio quality assessments. Test audio performance in various real-world and lab conditions (e.g., network types, ambient noise environments, device orientations). Use test tools and frameworks to capture, analyze, and log audio signals (e.g., latency, jitter, packet loss, dropouts). Conduct wakeword testing for voice assistant features and assess responsiveness and false trigger rates. Perform product benchmarking and ensure compliance with audio standards (e.g., TIA-920B). Collaborate with software, firmware, hardware, and UX teams to troubleshoot and isolate audio defects. Document test cases, test results, defects, and contribute to product release sign-off. Contribute to the automation of audio tests wherever applicable. Required Skills & Qualifications: Bachelor s degree in Electronics and Communications, DSP, Electrical, Computer Engineering, Acoustics, or a related field. 8+ years of experience in audio QA testing, preferably for VoIP, telephony, or wearable products. Prior experience with audio performance measurement tools such as: Audio Precision (APx) Listen SoundCheck ACQUA HATS (Head and Torso Simulator) Hands-on experience with tools like: Wireshark (for packet capture and VoIP call analysis) Adobe Audition, sox,Audacity , or similar for waveform analysis Experience with MOS testing (POLQA, PESQ), subjective audio quality testing, and scripting. Experience with product compliance testing for standards like TIA-920 B . Familiarity with mobile and embedded platforms (Android, iOS, RTOS) is a plus. Excellent troubleshooting skills, attention to detail, and communication skills. Nice to Have: Experience with noise-canceling algorithms (ANC, ENC, beamforming) testing. Experience testing Bluetooth and wireless audio (BLE, Classic BT, Wi-Fi). Experience with wake word testing and voice UI systems (e.g., Alexa, Google Assistant, Siri). Prior work with wearable audio devices such as smart headsets, earbuds, or AR/VR headsets. Solid understanding of VoIP protocols (SIP, RTP, RTCP), audio codecs (e.g., Opus, G.711, G.722), and related networking concepts. Exposure to Agile development and CI/CD pipelines for automated testing.

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and security alignment for application/platform stability, developing specific software/platform components, and conducting unit testing. You will also lead peer reviews of solution designs, investigate and resolve production incidents, manage prioritization of problems, incidents, and service requests, and lead production support activities. In this role, you are required to have a Bachelor's degree or diploma with a minimum of 15 years of education, along with at least 7 years of experience. Your technical skills should include an end-to-end understanding of contact center applications, working experience with Genesys, Conversational AI, NLP, Voice bots, Intelligent Virtual Agents, DevSecOps, CI/CD, IaC, MS Azure Cloud, Cloud Native Technologies, Application Design/Architecture, Database Development tools, Secure design and coding practices, automated testing, and application operations/monitoring. Additionally, you should possess skills in SAFe for Teams, SAFe Scrum Master Certification, collaboration, communication/presentation, Agile practices, collaboration tools, product/business/industry knowledge, and customer experience. MetLife, a globally recognized financial services company, is committed to creating a more confident future for colleagues, customers, communities, and the world. If you are inspired to be part of a transformative journey in financial services, join us at MetLife where it's #AllTogetherPossible.,

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

What will you be doing As an Information Technology Intern (FTC) , you will provide support to the IT department to ensure the quality and delivery of IT systems for both the hotel and its guests. Your main responsibilities will include: IT Systems Support : Assist with the day-to-day support of all internal hotel IT systems, minimizing any system outages and ensuring smooth operations. Issue Tracking & Reporting : Record any IT-related issues that arise and communicate them to the IT Manager, ensuring that any issues requiring further attention are addressed promptly. System Improvement Suggestions : Identify potential areas for improvement within the hotel's IT systems and recommend these improvements to the IT Manager. Guest IT Support : Communicate with the hotel Business Center Team to assist with any guest-related IT requirements and ensure a seamless IT experience for guests. What are we looking for To be successful in this role, you should have the following qualities and qualifications: IT Experience : Previous experience in IT, preferably within the hotel, leisure, or service sectors. Technical Skills : Familiarity with Microsoft systems and applications. Knowledge of hotel applications, such as Fidelio and Micros, is preferred. Organizational & Interpersonal Skills : Strong organizational abilities, excellent communication skills, and the ability to work well with both team members and guests. Current Technical Knowledge : Up-to-date knowledge of technology trends and technical skills to support hotel IT systems effectively. The Information Technology Intern (FTC) role is an excellent opportunity to gain hands-on experience in IT support within the hospitality industry, with a focus on providing both operational and guest-facing IT solutions.

Phonologies, a leading provider of speech technology and voice bots in India, is seeking individuals to join the team and revolutionize the delivery of conversational AI and voice bots over the phone. Our innovative solutions are seamlessly integrated with top contact center providers, telephony systems, and CRM systems. We are on the lookout for dynamic and skilled specialists to contribute to the development of our cutting-edge customer interaction solutions. As part of our team, you will be involved in developing and implementing machine learning models for real-world applications. Ideal candidates should possess a minimum of 5 years of experience and demonstrate proficiency in Python, scikit-learn, as well as familiarity with tools such as MLFlow, Airflow, and Docker. You will collaborate with engineering and product teams to create and manage ML pipelines, monitor model performance, and uphold ethical and explainable AI practices. Essential skills for this role include strong capabilities in feature engineering, ownership of the model lifecycle, and effective communication. Please note that recent graduates will not be considered for this position. In our welcoming and professional work environment, your role will offer both challenges and opportunities for growth. The position will be based in Pune. If you believe your qualifications align with our requirements, we encourage you to submit your resume (in .pdf format) to Careers@Phonologies.com. Additionally, kindly include a brief introduction about yourself in the email. We are excited to learn more about you and potentially welcome you to our team!,

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a team of entrepreneurs at heart, driven by the belief that embracing individuality leads to limitless possibilities. If you are intrigued by the prospect of working in a technicolor world rather than a monochromatic one, we would love to connect with you. Let us show you firsthand what sets us apart and help you discover where you can excel within our organization. **What we do:** 3CLogic specializes in providing voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide. Our clients include renowned names such as 7-Eleven, Swiss Railways, Regeneron, Hyatt Hotels, and more. By leveraging our cutting-edge technology, organizations enhance their customer service quality, empower their agents, reduce operational costs, and streamline their communication processes. We transform the experience of seeking assistance into a positive and efficient interaction for all parties involved. **General Job Details:** **Position Name:** Senior Product Manager - Contact Center Analytics & CX Integrations **Experience:** 7-10 years (with 5-6 years in CCaaS/CRM/CX Product Management) **Job Type:** Full-Time **Location:** Sector-142, Noida (Hybrid Working Model) **Position Summary:** We are in search of exceptional product managers who are driven to exceed standards rather than just meeting them. As a committed and customer-centric individual focused on continuous improvement, you will play a crucial role in shaping the success of one or more products within the 3CLogic Contact Center suite. Your responsibilities will include defining the product vision, creating roadmaps, prioritizing requirements, and collaborating with various teams to ensure business objectives and customer satisfaction goals are achieved. **Primary Focus - Analytics, Dashboards, Reporting & APIs:** This position centers around productizing data, developing customer-facing dashboards, enabling KPI tracking, and delivering self-service analytics features. You will be responsible for overseeing the development lifecycle of reporting and analytics modules integrated with major CRMs and internal systems. **Key Responsibilities:** - Own and enhance the product roadmap for reporting, analytics, dashboards, and KPI frameworks. - Drive the execution of self-service analytics and API-driven reporting capabilities, translating customer and business needs into actionable requirements. - Collaborate with engineering and data teams to design, validate, and scale data models and pipelines. - Design intuitive dashboards and visualization experiences for business users and administrators. - Define and monitor success metrics for all reporting features, engaging with internal stakeholders and customers to refine use cases. - Serve as a subject matter expert on reporting APIs, real-time and historical analytics, and Voice of Customer metrics. **Qualifications:** - 8-9 years of total experience with 5-6 years as a Product Manager. - Strong background in Analytics, and either CX or CRM, with CCaaS/Telephony experience being advantageous. - Proficiency in Contact Center architectures, including IVR, ACD, Omnichannel routing, and Queuing strategies. - Familiarity with analytics platforms such as Power BI, Tableau, or Looker, along with hands-on knowledge of SQL and data modeling. - Excellent communication skills, stakeholder management abilities, and agility in working with cross-functional teams. **Preferred Skills:** - Exposure to enterprise platforms like ServiceNow and Salesforce. - Experience in delivering Voice of Customer analytics or customer engagement dashboards. - Familiarity with enterprise SaaS delivery and reporting frameworks. **Benefits:** - Flexible Working Hours - Hybrid Working Style - Personal Accidental Insurance - Health Insurance for Self, Spouse, and two children - 5-day work week If you are a dedicated and forward-thinking product manager with a passion for analytics and customer experience, we encourage you to explore this exciting opportunity with 3CLogic. Join us in shaping the future of Contact Center solutions and driving meaningful business outcomes through innovation and collaboration.,

As an IT Telecom Specialist, you will play a crucial role in ensuring the availability and functionality of the voice infrastructure. Your responsibilities will include configuring and maintaining telecom equipment such as PBX, telephone switches, IP phones, and voice mail systems. You will also be involved in cabling activities for voice, data, fiber, and other related equipment. Collaboration with equipment and service providers will be a key aspect of your role, requiring effective communication and coordination skills. To excel in this position, you must have a solid educational background in IT and at least 3 years of experience in telecommunication, focusing on either data or voice networks. Your expertise in PBX and Avaya systems will be essential, and possessing Avaya Certification will be considered advantageous. You should be proficient in troubleshooting various systems including Automatic Call Distribution, Interactive Voice Response, Voice Mail, and Call Accounting Systems. Additionally, your role will involve installing, troubleshooting, and designing network and telephony systems. In addition to technical skills, soft skills are equally important for success in this role. You should have strong reasoning, troubleshooting, and analytical abilities. Excellent interpersonal and communication skills are essential, along with a client-oriented approach. Proficiency in English communication and a knack for problem-solving will further enhance your effectiveness in this position.,

Assist in the availability of the voice infrastructure. Configures and performs preventative and on-call maintenance on telecom equipment including, but not limited to: PBX, telephone switches, switch-based and IP phones, voice mail, and cabling including voice, data, fiber and other related equipment and services. Coordinates with equipment and service providers.Candidate must possess IT related education Solid PBX and Avaya experience. Avaya Certification is an advantage. Must have knowledge in troubleshooting Avaya PBX, Automatic Call Distribution/Call Management System, Interactive Voice Response System, Voice Mail, and Call Accounting Systems; installing, troubleshooting and designing network and telephony system At least 3 years of working experience in telecommunication, either data or voice networks. Soft Skills Reasoning skills Excellent troubleshooting and analytical skills Strong interpersonal and communications skills Client and service orientation Has solid English communications skills Problem Solving

Key Deliverables : Responsible to generate New Business from Value Added Voice Services like - SmartFlo & Omni Channel Share Market Intelligence to HQ Product Team - Customer Insights, Competition Benchmarking etc. Capability presentation to Large / Medium customer, make product value propositions, demo to customer and support sales team in deal closure. Qualification & Experience : Strong technical commercial knowledge & experience of assigned products Advance level understanding of technology landscape, products, and trends Product Understanding along with regulations Understanding of customer segment and key use case to create opportunity Total Experience: 8 to 12 Years 3 Years of experience in sale or Solutions designing for cloud Telephony or customized offering. Specialization and certification will be an added advantage

Roles and Responsibilities Develop and maintain strong relationships with clients through regular communication and issue resolution. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently.

Designation: Android Native Developer Experience: 9-11 years Location: Noida / Bhubaneswar Notice Period: Immediate to 15 Days (Max) Required Skills: Proven 9+ Years of experience in Android Native Development ( Kotlin / Java ) Proficiency in Flutter & Dart. Deep understanding of VoIP/SIP, Telephony, and networking protocols. Familiarity with AOSP development and MDM Policy handling. Strong understanding of Modern App Architectures and Scalable Code practices Key Responsibilities: Design, develop, and maintain Native Android applications using Kotlin and/or Java. Develop cross-platform solutions using Flutter and Dart. Integrate VoIP and SIP stack functionalities; manage audio routing and telephony APIs. Work with Android low-level services and contribute to moderate AOSP customization. Implement and manage Mobile Device Management (MDM) frameworks and policies. Handle real-time networking technologies: Sockets, WebRTC, WebSockets, REST APIs. Integrate Firebase services: Analytics, Crashlytics, FCM, and Performance Monitoring. Ensure robust app lifecycle management, background processing, and multithreading. Apply clean architecture principles with modular design and dependency injection Interested can Contact at : 74330 85125 For More Details

You will be working as a Manager in Telecom at LARAON ENGINEERS AND CONSULTANTS PRIVATE LTD., a company based in New Delhi, India. Your primary responsibilities will include overseeing daily operations, managing telephony systems, leading and coordinating telecom projects, and ensuring efficient team management. Additionally, you will be responsible for maintaining telecommunications infrastructure, developing optimization strategies, and ensuring compliance with regulations and standards. To excel in this role, you should possess strong Team Management, Team Leadership, and Project Management skills. Expertise in Telecommunications and Telephony is crucial, along with strong organizational and problem-solving abilities. Excellent communication and interpersonal skills are essential to effectively collaborate with team members and clients. A Bachelor's degree in Telecommunications, Engineering, or a related field is required, and prior experience in the telecom industry is preferred. This is a full-time position located in Kolkata, where your dedication, expertise, and client-centric approach will contribute to the company's success. If you are passionate about innovation and excellence in the telecom industry, we welcome you to join our dynamic team at LARAON ENGINEERS AND CONSULTANTS PRIVATE LTD.,

Geetham Technologies is a telecom infrastructure services company specializing in EMF testing, RF planning, optimization, benchmarking, and O&M. We enable secure, future-ready networks with a commitment to quality and reliability. This full-time on-site role for a Telecom Project Technician in Chennai involves the installation, maintenance, and troubleshooting of telecommunications systems. As a Telecom Project Technician, you will handle tasks related to cabling, telephony, and general telecommunications to ensure the functionality and efficiency of systems. Your responsibilities will include inspecting and testing systems, diagnosing issues, and implementing effective solutions. To excel in this role, you should possess skills in troubleshooting and telecommunications systems, knowledge of telephony and telecommunications, experience with cabling, strong problem-solving and analytical abilities, the capacity to work both independently and as part of a team, good communication skills, and a high school diploma or equivalent. A technical certification in telecommunications would be an advantage, and previous experience in a similar role is beneficial.,

So, what’s the role all about? The Product Manager has a key role in establishing NICE’s vision, strategy, and product roadmap for NICE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives . Have you got what it takes? Work with partners, customers, and NICE sales to understand business’ needsregardinginteractionanalytics with the contact Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each Assist with the development of the functional/technical design for the features and functions called for by the product Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or Prioritize and update defects, improvements, and Design/ Storyboardand develop product demonstrationscenarios within the Participate in customer-facing sales meetings, events, and user conferences as a product Perform competitive analysis and become the reference point for knowledge of the competition’srelevantproduct(s). Communicate the value of the NICE solutions to a wide range of audiences, including internal employees (primarily sales,services,and support), customers, prospects, and partners. Communicate in an effective and professional way with customers in and outside of NICE CXone You will have an advantage if you also have: 3+ years’ experience with software product management Excellent written and oral communication Demonstrated experience as a persuasive and persistent advocate for customer Excellent cross-functional team leader with project management Demonstrated ability to take the initiative and work in a self-directed Ability to thrive in a changing Ability to communicate comfortably across all levels of corporate Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to Contact Center Business experience User experience / Graphic design skills a plus, but not Knowledge of telephony infrastructure a plus, but not required. Experience with GenAI/LLMs Experience managing one’s own time and balancing many different projects simultaneously. Experience with software development, networking, hosted applications, telecommunications, or other similar technical products Experience with a SaaS product set What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7685 Reporting into: Director, Product Management Role Type: Individual Contributor

Job Description: You will be working as a full-time Telecommunications Coordinator at AIRON TECHNICAL SOLUTIONS INDIA PVT LTD, situated in Sivakasi. Your primary responsibility will involve overseeing telephony and telecommunications systems, managing infrastructure, and ensuring the security of telecommunications networks. Additionally, you will be involved in project management, collaborating with different departments, troubleshooting telecommunication issues, and ensuring compliance with relevant standards and regulations. To excel in this role, you should possess knowledge and experience in Telephony and Telecommunications, along with the ability to manage Telecommunications Infrastructure efficiently. Strong project management skills, a good understanding of Security principles related to telecommunications, excellent organizational and multitasking abilities, as well as effective communication and interpersonal skills are essential. You should be comfortable working both independently and as part of a team. Previous experience in a similar role would be beneficial, and a Bachelor's degree in Telecommunications, Information Technology, or a related field is desirable.,

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

Geetham Technologies is a telecom infrastructure services company specializing in EMF testing, RF planning, optimization, benchmarking, and O&M. We enable secure, future-ready networks with a commitment to quality and reliability. This full-time on-site role for a Telecom Project Technician in Chennai involves responsibilities such as the installation, maintenance, and troubleshooting of telecommunications systems. As a Telecom Project Technician, you will work on cabling, telephony, and general telecommunications tasks to ensure systems are functional and efficient. Your day-to-day tasks will include inspecting and testing systems, diagnosing issues, and implementing effective solutions. Key Qualifications: - Skills in troubleshooting and telecommunications systems - Knowledge of telephony and telecommunications - Experience with cabling - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Good communication skills - High school diploma or equivalent; technical certification in telecommunications is a plus - Previous experience in a similar role is beneficial Join us at Geetham Technologies and be part of a team dedicated to delivering high-quality telecom infrastructure services with a focus on reliability and excellence.,

Experience in On-Prem to Azure migrations Strong IT Networking background Hands-on knowledge of Data Migration projects Experience with network monitoring Expertise in Network Design, Backups, IT Infrastructure Hardware Project Management Tools Annual bonus

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Join us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose You ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers Were offering this role at associate vice president level What youll do As a Customer Service & Operations Unit Leader, you ll be making sure that customer needs and priorities are identified by the team to ensure appropriate services are offered during customer calls. You ll lead and manage the team to deliver against new business targets including sales appointments booked, telephony sales made and new business income, while encouraging them to work together to build trust and long term sustainable value for our customers and colleagues. Your other responsibilities will include: Developing the capability of your team through observations, feedback and coaching Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns Developing and maintaining a forward looking telemarketing campaign planner Analysing the results of the team to make sure that data quality utilised for telemarketing campaigns is optimised Providing effective planning and management of your team s workload The skills youll need We re looking for someone with strong people management, leadership and coaching skills with the ability to deliver through people. You ll have experience of managing telephony teams to generate and close sales leads, achieve stretching targets and deliver sales through service, preferably in a business-to-business environment. You ll also need: Experience of planning and delivering targeted telemarketing campaigns The ability to lead by example through calls to customers to identify and understand their needs and recommend appropriate solutions An excellent customer focus and the proven ability to exceed customer expectations Strong interpersonal and communication skills The ability to develop effective working relationships with colleagues and stakeholders Good time management, planning and organisational skills Will be managing team in Financial Crime & Control. Relevant experience of at least 2 years in people management role for financial crime and control and 5 years experience in AML / CDD domain Hours 45 Job Posting Closing Date: 23/07/2025

Hey Innovator! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you’d make an outstanding addition to our vibrant team. Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four unitsCorporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Management Consulting. Located in Balewadi High Street in Pune , it has over 5000 employees. We are looking for a Telecomm Engineer – Telephony meeting the need for smart-mobility solutions. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. Your new role – challenging and future-oriented Design and develop telephone, CDRS and MCS system architecture based on technical and operational requirements. Configure and install telephony hardware (IP/analog), software, CDRS and devices. Ensure integration or collaborate with existing communication, TETRA, PAS and SCADA, or control systems. You will implement all engineering tasks (high- and low-level design, equipment location planning, cable route and rack planning) of the Telephone, CDRS and MCS Systems. You will ensure processes to be rigorously followed, and documentation generated (e.g. specifications in requirement management tool, descriptions of the interfaces) You will also be responsible for commissioning and installation supervision of the equipment for Telephone, CDRS and MCS Systems; support of first article inspection and factory acceptance tests customer and supplier clarification to fulfill system requirements and performance Training for customers and internally (team) You are familiar with related telecommunication standards as well railway related standards (EN50121-4 (EMC), EN 50126 (RAM(S)), EN 50129), telecommunication and preferably railway design engineering methodologies We don’t need superheroes, just super minds You have bachelor’s degree in engineering, preferably in electrical / electronic engineering wit railways specific specialization You carry 5 to 8 years of relevant experience in various technologies (Telephone (Analog/VoIP), CDRS and MCS and/or other Telecommunication Systems) Strong knowledge of IP networking, signaling protocols (e.g., SIP, ISDN), and telephony standards. You may have technical knowledge on other telecom-subsystems of a railway project You have experience in reading and understanding technical requirements Interest in generation of project specific design documentation and HW design of Interlocking subsystem, including power supply. Knowledge of engineering processes and interpersonal skills to interface different departments. Proficiency in common calculation tools, MS Office, CAD tools You thrive in a multi-cultural environment and you are familiar with working in large matrix organizations Willing to work as team member in international projects. We’ve got quite a lot to offer. How about you This role is based in Pune. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity, and help us craft tomorrow. Find out more about Mobility athttps://new.siemens.com/i

Role & responsibilities • Responsible for sales and business development of IT & Communication solutions, Advanced Software observability platform through SaaS or on-premises, and Security technologies (Routing, Switching, Cybersecurity, Wireless, Telephony, Video Conference, and Enterprise Software Solutions). • Identifying new opportunities, prospecting for Advanced Software observability platform and security solution sales, and driving sales closures to achieve assigned targets. • Account Management Independently map accounts and build strong relationships across key stakeholders (IT, Purchase, Finance, and Security teams) within the account. • Understanding client requirements for Advanced Software monitoring platform, security, and IT solutions and positioning the appropriate solution tailored to their needs. • Sales planning, forecasting, and pipeline management for software, security, and IT infrastructure solutions. • Achieving key business parameters (revenues, gross margins, and payment collection) across IT, Advanced Software observability platform, and security verticals. • Targeted market segments – Medium & Large Enterprises, Government & Defense, Infrastructure, and Security-focused sectors. Skills Required • Strong knowledge of IT Networking, Software Sales, and Security solutions (Cybersecurity, Firewalls, Endpoint Protection, SIEM, IAM, etc.). • Proven track record in sales and business development of software and security solutions with large and medium organizations. • Solution selling expertise in software and security technologies. • Understanding of cybersecurity compliance, risk management, and threat prevention strategies. • Knowledge of commercial processes and bid preparations for IT and security solutions. • Excellent written and oral communication, negotiation, and presentation skills to effectively sell security and software solutions.

About The Role Job Title - Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bengaluru, Chennai, Pune, Hyderabad Must-have skills: MS dynamics CRM 365, Functional Exp, Service Module Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration :Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team :to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Professional & Technical Skills: - Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects.- Career growth and leadership exposure.Qualification Experience: 5 years Educational Qualification: MBA or Big 4

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.