235 Amazon Lex Jobs

Requirements Description and Requirements Key Responsibilities: Design and Develop Conversational Flows using Genesys Cloud Architect, Amazon Lex, and Google Dialogflow. Integrate IVAs with backend systems via RESTful APIs to enable dynamic and personalized responses. Implement Natural Language Understanding (NLU) and speech recognition features to improve BOT accuracy and user experience. Collaborate with Contact Center Operations to understand business needs and translate them into technical solutions. Monitor and Optimize BOT performance, including latency, error rates, and user satisfaction metrics. Ensure compliance with data privacy and security standards in all BOT interactions. Parti...

TCS is inviting applications!!! Role: AWS Connect Developer EXP: 5 - 10 YEARS LOCATION: PAN INDIA Job Description Experience designing and deploying voice workflows using Amazon Connect. Integration with Lex for conversational AI and Polly for text-to-speech. Custom contact flows, Lambda integrations, and real-time analytics. Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc. Experience with serverless architecture and microservices. Strong grasp of security best practices and cost optimization Knowledge of SIP, VoIP, IVR systems, and CTI integrations. Experience with call routing, queue management, and real-time dashboards. Familiarity with ...

TCS is inviting applications!!! Role: AWS Connect Developer EXP: 5 - 10 YEARS LOCATION: PAN INDIA Job Description Experience designing and deploying voice workflows using Amazon Connect. Integration with Lex for conversational AI and Polly for text-to-speech. Custom contact flows, Lambda integrations, and real-time analytics. Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc. Experience with serverless architecture and microservices. Strong grasp of security best practices and cost optimization Knowledge of SIP, VoIP, IVR systems, and CTI integrations. Experience with call routing, queue management, and real-time dashboards. Familiarity with ...

and solutions Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inc...

Full-Stack Proficiency (MERN Stack): MongoDB (NoSQL database for flexible data storage). Express.js (Back-end framework for API creation). React (Front-end library for dynamic user interfaces, (Tailwind or any CSS framework). Node.js (JavaScript runtime for server-side execution). Programming Languages: Python (essential for AI/ML) and JavaScript. Database & Integration: Expertise in SQL (PostgreSQL/MySQL) and NoSQL databases (like MongoDB). Demonstrated experience integrating systems using RESTful APIs and Webhooks. Problem-Solving & Debugging: Strong ability to troubleshoot complex, real-time system interactions Conversational AI: Understanding and practical application of Natural Language...

Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Java, Python (Programming Language), Node.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools...

About The Role Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 -Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 14 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketin...

Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI sui...

Job Title - GN - SONG - Service - Google CCAI - Consultant Management Level: 09/ Consultant Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Google Cloud Contact Center AI Platform Good to have skills: NA Areas of Work: Service Google CCAI, Solution and Platform Design Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet....

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

TCS invites application for Amazon Connect Experience Range: 8+ Years Locations: PAN India Notice Period: 30 days Job Description - Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.) Experience designing and deploying voice workflows using Amazon Connect. Integration with Lex for conversational AI and Polly for text-to-speech. Custom contact flows, Lambda integrations, and real-time analytics. AWS Expertise (5+ years) Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc. Experience with serverless architecture and microservices. Strong grasp of security best practices and cost optimization. Telephony & Contact Centre Applicat...

Role : Junior Developer Amazon Connect Tech Lead with 3 -5 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact centre setup using CI/CD pipelin...

Experience with End-to-end IVR testing on Amazon Connect Lex V2 conversational testing (intents, slots, prompts) CloudWatch log validation CTR & Contact Lens verification Lambda/API testing Postman API testing Voice quality & speech accuracy testing Test cases, UAT, regression testing Cyara IVR automation, load testing Data validation Any Graduate - BE, BTech, BSc, BIT,MCA Immediate- Serving NP until month end

Job Description: Amazon Connect Developer Contact Center Solutions Role Overview We are looking for an experienced Amazon Connect Developer to design, develop, and deploy end-to-end Contact Center Solutions leveraging AWS services. The ideal candidate will have hands-on expertise in building complex contact flows , integrating Amazon Lex , implementing AWS Lambda logic , and automating deployments using CloudFormation . The developer must also be proficient in NLP/NLU concepts , intents & slots , real-time event processing, and building scalable, fault-tolerant voice/chat applications. Key Responsibilities 1. Amazon Connect Contact Center Development Design and develop Contact Flows includin...

Senior Software Development Engineer Amazon Connect About the Role Were looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue e...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :1015 years with Minimum 10 year(s) of experience is required Amazon Connect flows, AWS Lambda , Amazon Connect Contact CenterAWS Lambda and Lex bots, Amazon ConnectLead the design, development, and delivery of scalable Amazon Connect-based contact center solutions. Oversee technical execution, mentor development teams, and ensu...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

About The Role Job Title - Amazon Connect + Entity (S&C GN) Management Level Level 11 - Analyst Location Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hydera bad and Chennai Must have skills AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience Minimum 2 year (s) of experience is required Educational Qualification BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As...

About The Role Job Title - Amazon Connect + Entity (S&C GN) Management Level Level 1 0 – Senior Analyst Location Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hydera bad and Chennai Must have skills AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience Minimum 4 year (s) of experience is required Educational Qualification BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services funct...

About The Role Job Title - Amazon Connect + Entity (S&C GN) Management Level Level 9 - Consultant Location Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hydera bad and Chennai Must have skills AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience Minimum 5 year (s) of experience is required Educational Qualification BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. ...

About The Role Job Title - Amazon Connect + Level 7 ( Manager ) + Entity (S&C GN) Management Level Level 7 - Manager Location Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hyderabad and Chennai Must have skills AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience Minimum 10 year(s) of experience is required Educational Qualification BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and se...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Amazon Connect Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly skilled Senior Contact Center Engineer with extensive experience in designing, implementing, and managing enterprise-scale Amazon Connect solutions. The candidate should bring deep technical experti...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Amazon Connect Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensur...