97 Amazon Lex Jobs

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Lead Assistant Manager to join our dynamic team and embark on a rewarding career journey We are seeking a skilled AWS Solutions Specialist with expertise in AWS Connect, AWS Lex, and AWS Lambda, along with a strong foundation in various other AWS services. The ideal candidate will have experience in designing and implementing solutions for both inbound and outbound call handling, demonstrating technical proficiency and a growth mindset to learn and adapt to new AWS technologies. Key Responsibilities: AWS Lex: Develop and optimize chatbot solutions with a solid understanding of the basics. Utilize contexts, session attributes, and contract attributes to manage conversational flows. AWS Lambda/Programming: Leverage programming skills, primarily in Node.js , with a foundational knowledge of Python . Explore advanced Python concepts, such as Lambda usage and object-oriented programming (OOP), with opportunities to enhance proficiency in these areas. Experience in multithreading, multiprocessing and asynchronous programming Code quality assurance, performance optimization Other AWS Services: Work with services like SQS , Pinpoint , Bedrock , and EventBridge to build scalable and efficient solutions. Quickly learn and adapt to new AWS concepts and tools as required. Required Skills and Qualifications: Demonstrated experience in AWS Connect and AWS Lex. Hands-on experience in developing serverless applications using AWS Lambda. Proficiency in Node.js and a willingness to improve advanced Python skills. Familiarity with various AWS services such as SQS, Pinpoint, and EventBridge. Strong analytical skills and the ability to learn new technologies efficiently. Preferred Skills: Prior experience in implementing and managing OOP principles in Python. Familiarity with AWS Bedrock or similar advanced services. Soft Skills: Strong problem-solving and critical-thinking capabilities. Excellent communication skills and a collaborative work approach. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY GDS - Supply Chain and Operations (SC&O): Digital Manufacturing (MES) - Senior Manager As part of our EY GDS - SC&O team, you will help clients to improve the performance of their supply chain. Working with EY GDS-SC&O proprietary frameworks, you will help clients to improve reliability, flexibility and responsiveness of their supply chain whilst reducing the total cost. Typical role representation would include developing digital manufacturing solution, developing assets/tools and coming up with thought leadership. The opportunity We're looking for a Senior Manager with an expertise in Digital Manufacturing (MES) & IOT. This is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever-growing demands of the digital landscape. Most of your time will be spent embedded with our clients team and we'll look to you to provide our clients with a unique business perspective on how they must continue to innovate and remain competitive in this ever-changing industry. You should be willing to support the US, EU and other onsite teams as per their time convenience (though not always). High degree of flexibility desirable. You may need to travel onsite at the go to study client processes and come out with solutions & quick fixes. Your key responsibilities Define digitization footprint for Supply Chain, Global Manufacturing, Identify, define and execute projects for adapting latest technologies and futuristic tools. Support implementation of IIoT for assigned sites. Accountable for executing data analytics and visualization required for supply chain and factory digitization worldwide. Collaborate with technology team in effective execution of the digital manufacturing transformation initiatives at various sites Develop a global rollout plan for digital manufacturing solution/use cases implementation Define the deployment operating and governance model Provide expertise in deployment of high end technological initiatives like Control Tower, RPA,IQ-BOT,ML,AI, Data sciences and Data Engineering. Partner with SCM and Plant functions to understand the data control, analysis and visualization needs and provide sustainable solutions. Skills and attributes for success Experience in Digital Manufacturing systems and processes with flair of analytics Effective communication skills and experience in customer facing role. Drive RFPs/ POVs to collaborate and create value for the global clients To qualify for the role, you must have Minimum 13-20 years of Working experience on at least 1 of the platforms for RPA & AI OR IOT- RPA & BPM - Blue Prism, Open Span, Automation Anywhere, UI Path, Aheyu, PEGA & others. AI / Cognitive - Gen AI, Watson/ IBM Bluemix, Kore, Amazon Lex etc Analytics (Good to have) - R, Python etc. Deep understanding and experience across a minimum of 2 to 3 industries- Life Sciences, CP&R, AM&M Strong Project Management skills and trusted exposure in large assignments Ability to travel What we look for Technical experience, commercial acumen and enthusiasm to learn new things in this fast-moving environment Strong experience in digital manufacturing and passion to drive the change What working at EY GDS offers At EY GDS, we're dedicated to helping our clients, from start-ups to Fortune 500 companies - and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Qualification Experience:5-10 years Educational Qualification: B.E or B.Tech

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center Transformation, Analysis and Implementation | Level:Senior Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 12-18 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 12 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualification Experience: Minimum 12 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

About The Role Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Python (Programming Language), Node.js, Java Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools is crucial, and this role may focus on a specific native cloud platform like Azure, AWS, GCP, etc. Roles & Responsibilities:-Manage and guide a team of engineers to design, build, and deploy cloud-native solutions using AWS services.-Own project planning, resource allocation, and delivery management while ensuring adherence to timelines and quality standards.-Architect scalable and secure solutions using AWS Connect, Amazon Lex, Lambda, and API Gateway.-Act as the primary point of contact for technical and delivery matters, liaising with cross-functional teams and business stakeholders.Promote best practices in cloud architecture, including the AWS Well-Architected Framework.-Drive team performance through regular coaching, performance reviews, and mentorship.-Ensure continuous integration and delivery pipelines are in place, and champion DevOps culture.-Oversee the implementation of Infrastructure as Code using Terraform or similar tools.Must have:- Deep experience with AWS Connect, Amazon Lex, AWS Lambda, and API GatewayStrong programming knowledge in at least one language:Python, Node.js, or JavaProven leadership experience managing cloud/DevOps teamsSolid grasp of serverless architecture, microservices, and cloud-native design patternsExcellent communication, planning, and stakeholder management skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Good To Have Skills: Experience with Python (Programming Language), Node.js, Java.- Strong understanding of cloud-native architecture principles.- Hands-on experience in deploying cloud-native applications.- Knowledge of containerization technologies like Docker and Kubernetes.Familiarity with DevOps tools and practices-Hands-on experience with Terraform for managing infrastructure-In-depth understanding of the AWS Well-Architected Framework-AWS Certified Solutions Architect Associate/Professional-Certifications:Any Associate/Professional/Specialty level certification is Mandatory Additional Information:- The candidate should have a minimum of 7.5 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Job Title - Amazon Connect + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities : Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Professional & Technical Skills : Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 5 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture About Our Company | Accenture Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

About The Role Job Title - Amazon Connect + Level 5 (Associate Director) + Entity (S&C GN) Management Level: Level 5 -AD Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities : Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Professional & Technical Skills : Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture About Our Company | Accenture Qualification Experience: Minimum 16 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

About The Role Job Title - Amazon Connect + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities : Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Professional & Technical Skills : Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 5 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture About Our Company | Accenture Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

About The Role The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

About The Role The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

About The Role The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

About The Role The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) Skills: English Java Python

Roles and Responsibilities SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect Innovation mindset Provide support for P1 and P2 issues Communication and Outage Management Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets Work with L2 resources to get the RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive alert and fix for issues Mentor L1 and L2 team for any issues that they need help and guidance Identify any potential issues in platform and propose the fix/solution with team. Monitor the Changes scheduled and look for any potential impact which could be caused. Monitor the new Hotfix and Release of Genesys products and recommend the upgrade Automation Tools Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Qualification Required : Genesys Level 3 Production support Good Understanding and Troubleshooting Skills set On following Genesys on Prem AreasSIP Server experience Orchestration server experience Rules Engine and GRAT experience Functionality and Troubleshooting Areas SIP Cluster, SIP ORS, URS, Composer, SCXML WWE, WDE- CHAT, GMS- GRE, GRAT- Knowledge on Splunk for Alerting & Monitoring. Amazon Connect AWS , Lambda , Mongodb, Chime, Cloudwatch, Event Bridge, Splunk, Grafana, Desktop AWS Connect expert Should have below Experience with Telephony and VOIP (Voice Over IP) & Contact Center Technologies Experience of CCaaS enterprise experience building Amazon Connect contact flows integrated with Python, Lambda and JSON & applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly) Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe

Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Java, Python (Programming Language), Node.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools is crucial, and this role may focus on a specific native cloud platform like Azure, AWS, GCP, etc. Roles & Responsibilities:-Manage and guide a team of engineers to design, build, and deploy cloud-native solutions using AWS services.-Own project planning, resource allocation, and delivery management while ensuring adherence to timelines and quality standards.-Architect scalable and secure solutions using AWS Connect, Amazon Lex, Lambda, and API Gateway.-Act as the primary point of contact for technical and delivery matters, liaising with cross-functional teams and business stakeholders.Promote best practices in cloud architecture, including the AWS Well-Architected Framework.-Drive team performance through regular coaching, performance reviews, and mentorship.-Ensure continuous integration and delivery pipelines are in place, and champion DevOps culture.-Oversee the implementation of Infrastructure as Code using Terraform or similar tools.Must have:- Deep experience with AWS Connect, Amazon Lex, AWS Lambda, and API GatewayStrong programming knowledge in at least one language:Python, Node.js, or JavaProven leadership experience managing cloud/DevOps teamsSolid grasp of serverless architecture, microservices, and cloud-native design patternsExcellent communication, planning, and stakeholder management skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Good To Have Skills: Experience with Python (Programming Language), Node.js, Java.- Strong understanding of cloud-native architecture principles.- Hands-on experience in deploying cloud-native applications.- Knowledge of containerization technologies like Docker and Kubernetes.Familiarity with DevOps tools and practices-Hands-on experience with Terraform for managing infrastructure-In-depth understanding of the AWS Well-Architected Framework-AWS Certified Solutions Architect Associate/Professional-Certifications:Any Associate/Professional/Specialty level certification is Mandatory Additional Information:- The candidate should have a minimum of 7.5 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Java, Python (Programming Language), Node.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools is crucial, and this role may focus on a specific native cloud platform like Azure, AWS, GCP, etc. Roles & Responsibilities:-Manage and guide a team of engineers to design, build, and deploy cloud-native solutions using AWS services.-Own project planning, resource allocation, and delivery management while ensuring adherence to timelines and quality standards.-Architect scalable and secure solutions using AWS Connect, Amazon Lex, Lambda, and API Gateway.-Act as the primary point of contact for technical and delivery matters, liaising with cross-functional teams and business stakeholders.Promote best practices in cloud architecture, including the AWS Well-Architected Framework.-Drive team performance through regular coaching, performance reviews, and mentorship.-Ensure continuous integration and delivery pipelines are in place, and champion DevOps culture.-Oversee the implementation of Infrastructure as Code using Terraform or similar tools.Must have:- Deep experience with AWS Connect, Amazon Lex, AWS Lambda, and API GatewayStrong programming knowledge in at least one language:Python, Node.js, or JavaProven leadership experience managing cloud/DevOps teamsSolid grasp of serverless architecture, microservices, and cloud-native design patternsExcellent communication, planning, and stakeholder management skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Good To Have Skills: Experience with Python (Programming Language), Node.js, Java.- Strong understanding of cloud-native architecture principles.- Hands-on experience in deploying cloud-native applications.- Knowledge of containerization technologies like Docker and Kubernetes.Familiarity with DevOps tools and practices-Hands-on experience with Terraform for managing infrastructure-In-depth understanding of the AWS Well-Architected Framework-AWS Certified Solutions Architect Associate/Professional-Certifications:Any Associate/Professional/Specialty level certification is Mandatory Additional Information:- The candidate should have a minimum of 7.5 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Java, Python (Programming Language), Node.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools is crucial, and this role may focus on a specific native cloud platform like Azure, AWS, GCP, etc. Roles & Responsibilities:-Manage and guide a team of engineers to design, build, and deploy cloud-native solutions using AWS services.-Own project planning, resource allocation, and delivery management while ensuring adherence to timelines and quality standards.-Architect scalable and secure solutions using AWS Connect, Amazon Lex, Lambda, and API Gateway.-Act as the primary point of contact for technical and delivery matters, liaising with cross-functional teams and business stakeholders.Promote best practices in cloud architecture, including the AWS Well-Architected Framework.-Drive team performance through regular coaching, performance reviews, and mentorship.-Ensure continuous integration and delivery pipelines are in place, and champion DevOps culture.-Oversee the implementation of Infrastructure as Code using Terraform or similar tools.Must have:- Deep experience with AWS Connect, Amazon Lex, AWS Lambda, and API GatewayStrong programming knowledge in at least one language:Python, Node.js, or JavaProven leadership experience managing cloud/DevOps teamsSolid grasp of serverless architecture, microservices, and cloud-native design patternsExcellent communication, planning, and stakeholder management skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Good To Have Skills: Experience with Python (Programming Language), Node.js, Java.- Strong understanding of cloud-native architecture principles.- Hands-on experience in deploying cloud-native applications.- Knowledge of containerization technologies like Docker and Kubernetes.Familiarity with DevOps tools and practices-Hands-on experience with Terraform for managing infrastructure-In-depth understanding of the AWS Well-Architected Framework-AWS Certified Solutions Architect Associate/Professional-Certifications:Any Associate/Professional/Specialty level certification is Mandatory Additional Information:- The candidate should have a minimum of 7.5 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interestThen, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

DESCRIPTION As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers Looking for a job where your work can have direct and massive impact Excited to join one of the newest and most exciting AWS services Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers. and Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community. We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS . 3+ years of network and operating system support experience . Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience . 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services PREFERRED QUALIFICATIONS . Experience troubleshooting telephony systems in a carrier environment. . Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER . Operational experience in a 24/7 production environment . Experience working as part of a global team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.QualificationYour experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java