50 Amazon Lex Jobs

AWS Cloud platform and services with Solution architect,working on the design, development and deployment of contact center solutions,Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center Transformation, Analysis and Implementation | Level:Senior Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 12-18 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interestThen, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 12 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 12 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

Job Title - Amazon Connect + Level 7 (Manager) + Entity (S&C GN) Management Level: Level 7 - Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities : Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Professional & Technical Skills : Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: About Our Company | Accenture Qualification Experience: Minimum 10 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Desired Qualifications: 10+ years of industry experience 4+ years experience developing and deploying conversational virtual assistants 4+ years hands-on experience utilizing platforms like Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Bot Framework, Kore.AI, Rasa, or Clinc 2+ years hands-on experience building Gen AI applications using Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architectures including setting up vector databases and prompt engineering Fluency in writing code in Python, JavaScript, C++ or some other high-level language Experience designing multi-agent collaboration workflows (e.g., planner-executor, tool-selector). Familiarity with agent memory types (episodic, declarative, semantic) and persistent context handling. Experience building observability dashboards and metrics for LLM/agent execution (e.g., prompt logs, traces, outcomes). Ability to translate user and business requirements into high-performing agent behaviors. Passion for emerging trends in Agentic AI, autonomous reasoning, tool augmentation, and GenAI-driven automation. Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing Experience with Artificial Intelligence (AI) industry trends and business applications Solid understanding of conversational dialog systems, natural language processing (NLP) fundamentals, and machine learning Familiar with utterances, entities, intents, classification, annotation, business rules and APIs Experience designing, developing and deploying large training data sets Strong understanding on data management and annotation processes Must come financial services/capital markets/investment banking Excellent Analytical skills Great interpersonal and communication skills Open to work in UK Shift (10 Am to 9 Pm IST with 8 hours of productive work) Responsibilities: Design and implement Agentic AI workflows that autonomously orchestrate tasks using tool calling, memory, planning, and execution capabilities. Architect end-to-end Conversational AI solutions integrated with LLMs, using platforms such as Dialogflow, Rasa, Lex, and others Partner with various partners including PM's, PO's UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the virtual assistant Develop and enhance model training and optimization processes with a focus on driving scalability and automation Develop tool schemas, action mappers, and execution logic to enable intelligent decision-making across diverse APIs and data sources. Lead model analysis via testing, misclassification prioritization, root cause assessment Define and implement the "intents" and "entities" that define the conversation interaction, along with the associated business rules, logic and API interactions that are required for sophisticated interactions Responsible for building human language data sets to train machine learning models driving the virtual assistant. Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences Act as a liaison between our AI Product team and Technology to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in great customer experience Education Qualification: B.Tech or MCA Mandatory Competencies Data Science and Machine Learning - Data Science and Machine Learning - Gen AI Data Science and Machine Learning - Data Science and Machine Learning - Gen AI (LLM, Agentic AI, Gen AI enable tools like Github Copilot) Data Science and Machine Learning - Data Science and Machine Learning - Amazon Machine Learning User Interface - Other User Interfaces - JavaScript Programming Language - Other Programming Language - C++ Data Science and Machine Learning - Data Science and Machine Learning - Python Data Science and Machine Learning - Data Science and Machine Learning - NLP (Natural language processing) Data Science and Machine Learning - Data Science and Machine Learning - AI/ML Beh - Communication and collaboration

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.QualificationYour experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

Job Title:AWS ConnectExperience8-12 YearsLocation:Remote : AWS Connect, Lambda, Python. Mandatory Skills: AWS connect, Amazon Connect Agent Workspace , Python , Amazon LEX, Lambda Integration, Lambda, Step Functions, S3, API Gateway , Dynamo DB, Cloud Watch, CloudFormation, IAM, Cloud Front. Must have good communication skills and Team leading experience. 1. At least 8 years of AWS Connect Experience. 2. Must have experience in working and implementing Amazon Connect Agent Workspace for contact centers. 3. Must have experience in working and implementing AWS connect, Amazon Connect Agent Workspace. 4. Must have experience in Customize Amazon Connect Agent Workspace, integrate with 3rd party applications and design Agent workflows Guides3. Experience in building conversational interfaces for applications using voice and text leveraging Lex service. 5. Should be capable of writing Cloud formation templates 6. Should have experience in working with Azuredevops Git hub. Mandatory Skills: AWS connect, Amazon Connect Agent Workspace , API Gateway, Amazon LEX , Python , Lambda Integration, Lambda, Step Functions, S3, Dynamo DB, Cloud Watch, Cloud Formation Core

Job Title:AWS ConnectExperience8-10 YearsLocation:Remote : AWS Connect, Lambda, Python. Mandatory Skills: AWS connect, Amazon Connect Agent Workspace , Python , Amazon LEX, Lambda Integration, Lambda, Step Functions, S3, API Gateway , Dynamo DB, Cloud Watch, CloudFormation, IAM, Cloud Front. Must have good communication skills and Team leading experience.1. At least 8 years of AWS Connect Experience. 2. Must have experience in working and implementing Amazon Connect Agent Workspace for contact centers. 3. Must have experience in working and implementing AWS connect, Amazon Connect Agent Workspace. 4. Must have experience in Customize Amazon Connect Agent Workspace, integrate with 3rd party applications and design Agent workflows Guides3. Experience in building conversational interfaces for applications using voice and text leveraging Lex service. 5. Should be capable of writing Cloud formation templates 6. Should have experience in working with Azuredevops Git hub. Mandatory Skills: AWS connect, Amazon Connect Agent Workspace , API Gateway, Amazon LEX ,Python , Lambda Integration, Lambda, Step Functions, S3, Dynamo DB, Cloud Watch, Cloud Formation Core

About the role: The Sr Cognitive Developer/Engineer will develop a conversation service that combines machine learning, natural language understanding, and integrated dialog scripting tools to provide outstanding customer engagements across multiple channels. This includes but is not limited to monitoring interactions in the application to identify underperforming content and developing solutions that will improve and enhance the performance of the voice and messaging interactions. The Sr Cognitive Developer/Engineer will develop reporting that will be utilized to drive solutions that align with company goals and initiatives. What makes you a dream candidate? Design, development and tuning of customer facing AI applications. Identify training data for voice and text-based applications. Train and test custom speech language and acoustic models Control speech synthesis of text through Speech Synthesis Markup Language (SSML) customizations. Create custom word pronunciations through the use of phonetic symbols Collaborate with technical product team, product owners and stakeholders to deliver a product that meets business, cyber, compliance and privacy requirements Perform other duties as assigned Conform with all company policies and procedures Advanced knowledge of information technology systems Knowledge of security methodologies, policies, standards and best practices Advanced knowledge of conversational AI systems and Natural Language Understanding (NLU) Advanced knowledge of testing methodology of cognitive solutions Knowledge of building AI systems for SaaS applications Knowledge of pre-trained language models Knowledge of best practices in information technology governance and regulatory landscape for financial institutions Significant experience in large and complex business environment Advanced experience developing and deploying voice and text conversational flows for virtual agents or virtual assistants Experience with developing dialog interpreters Experience with conversational patterns, such as disambiguation, digressions, slot filling and question answering Advanced level experience with Java, JSON, NLP, Python, R Experience with Cognitive Intelligence technologies and frameworks/systems such as Node JS, Javascript Ability to work in cross-functional teams with product management, user experience and engineering teams Ability to train, educate and mentor team members in area of AI Systems and NLU Ability to challenge the status quo, be curious and dare to innovate Ability to exercise independent judgement and make sound, fact-based decisions Experience: Bachelors Degree in Computer Science or equivalent area of study required 0-2 years IBM Watson or similar technology experience required 2-4 years software engineer with focus in NLP/NLU Software experience required

Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with internal team and client team on CCaaS (Contact Center as a Service) migration Deliver agile delivery process, continuous improvement and continuous development Work with other teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Senior Principal Consultant -AWS AI/ML Engineer Responsibilities Design, develop, and deploy scalable AI/ML solutions using AWS services such as Amazon Bedrock, SageMaker, Amazon Q, Amazon Lex, Amazon Connect, and Lambda. Implement and optimize large language model (LLM) applications using Amazon Bedrock, including prompt engineering, fine-tuning, and orchestration for specific business use cases. Build and maintain end-to-end machine learning pipelines using SageMaker for model training, tuning, deployment, and monitoring. Integrate conversational AI and virtual assistants using Amazon Lex and Amazon Connect, with seamless user experiences and real-time inference. Leverage AWS Lambda for event-driven execution of model inference, data preprocessing, and microservices. Design and maintain scalable and secure data pipelines and AI workflows, ensuring efficient data flow to and from Redshift and other AWS data stores. Implement data ingestion, transformation, and model inference for structured and unstructured data using Python and AWS SDKs. Collaborate with data engineers and scientists to support development and deployment of ML models on AWS. Monitor AI/ML applications in production, ensuring optimal performance, low latency, and cost efficiency across all AI/ML services. Ensure implementation of AWS security best practices, including IAM policies, data encryption, and compliance with industry standards. Drive the integration of Amazon Q for enterprise AI-based assistance and automation across internal processes and systems. Participate in architecture reviews and recommend best-fit AWS AI/ML services for evolving business needs. Stay up to date with the latest advancements in AWS AI services, LLMs, and industry trends to inform technology strategy and innovation. Prepare documentation for ML pipelines, model performance reports, and system architecture. Qualifications we seek in you: Minimum Qualifications Proven hands-on experience with Amazon Bedrock, SageMaker, Lex, Connect, Lambda, and Redshift. Strong knowledge and application experience with Large Language Models (LLMs) and prompt engineering techniques. Experience building production-grade AI applications using AWS AI or other generative AI services. Solid programming experience in Python for ML development, data processing, and automation. Proficiency in designing and deploying conversational AI/chatbot solutions using Lex and Connect. Experience with Redshift for data warehousing and analytics integration with ML solutions. Good understanding of AWS architecture, scalability, availability, and security best practices. Familiarity with AWS development, deployment, and monitoring tools (CloudWatch, CodePipeline, etc.). Strong understanding of MLOps practices including model versioning, CI/CD pipelines, and model monitoring. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to troubleshoot performance bottlenecks and optimize cloud resources for cost-effectiveness Preferred Qualifications: AWS Certification in Machine Learning, Solutions Architect, or AI Services. Experience with other AI tools (e.g., Anthropic Claude, OpenAI APIs, or Hugging Face). Knowledge of streaming architectures and services like Kafka or Kinesis. Familiarity with Databricks and its integration with AWS services. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Lead Consultant - AWS AI/ML Engineer Responsibilities Design, develop, and deploy scalable AI/ML solutions using AWS services such as Amazon Bedrock, SageMaker, Amazon Q, Amazon Lex, Amazon Connect, and Lambda. Implement and optimize large language model (LLM) applications using Amazon Bedrock, including prompt engineering, fine-tuning, and orchestration for specific business use cases. Build and maintain end-to-end machine learning pipelines using SageMaker for model training, tuning, deployment, and monitoring. Integrate conversational AI and virtual assistants using Amazon Lex and Amazon Connect, with seamless user experiences and real-time inference. Leverage AWS Lambda for event-driven execution of model inference, data preprocessing, and microservices. Design and maintain scalable and secure data pipelines and AI workflows, ensuring efficient data flow to and from Redshift and other AWS data stores. Implement data ingestion, transformation, and model inference for structured and unstructured data using Python and AWS SDKs. Collaborate with data engineers and scientists to support development and deployment of ML models on AWS. Monitor AI/ML applications in production, ensuring optimal performance, low latency, and cost efficiency across all AI/ML services. Ensure implementation of AWS security best practices, including IAM policies, data encryption, and compliance with industry standards. Drive the integration of Amazon Q for enterprise AI-based assistance and automation across internal processes and systems. Participate in architecture reviews and recommend best-fit AWS AI/ML services for evolving business needs. Stay up to date with the latest advancements in AWS AI services, LLMs, and industry trends to inform technology strategy and innovation. Prepare documentation for ML pipelines, model performance reports, and system architecture. Qualifications we seek in you: Minimum Qualifications Proven hands-on experience with Amazon Bedrock, SageMaker, Lex, Connect, Lambda, and Redshift. Strong knowledge and application experience with Large Language Models (LLMs) and prompt engineering techniques. Experience building production-grade AI applications using AWS AI or other generative AI services. Solid programming experience in Python for ML development, data processing, and automation. Proficiency in designing and deploying conversational AI/chatbot solutions using Lex and Connect. Experience with Redshift for data warehousing and analytics integration with ML solutions. Good understanding of AWS architecture, scalability, availability, and security best practices. Familiarity with AWS development, deployment, and monitoring tools (CloudWatch, CodePipeline , etc.). Strong understanding of MLOps practices including model versioning, CI/CD pipelines, and model monitoring. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to troubleshoot performance bottlenecks and optimize cloud resources for cost-effectiveness Preferred Qualifications: AWS Certification in Machine Learning, Solutions Architect, or AI Services. Experience with other AI tools (e.g., Anthropic Claude, OpenAI APIs, or Hugging Face). Knowledge of streaming architectures and services like Kafka or Kinesis. Familiarity with Databricks and its integration with AWS services. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Principal Consultant -AWS AI/ML Engineer Responsibilities Design, develop, and deploy scalable AI/ML solutions using AWS services such as Amazon Bedrock, SageMaker, Amazon Q, Amazon Lex, Amazon Connect, and Lambda. Implement and optimize large language model (LLM) applications using Amazon Bedrock, including prompt engineering, fine-tuning, and orchestration for specific business use cases. Build and maintain end-to-end machine learning pipelines using SageMaker for model training, tuning, deployment, and monitoring. Integrate conversational AI and virtual assistants using Amazon Lex and Amazon Connect, with seamless user experiences and real-time inference. Leverage AWS Lambda for event-driven execution of model inference, data preprocessing, and microservices. Design and maintain scalable and secure data pipelines and AI workflows, ensuring efficient data flow to and from Redshift and other AWS data stores. Implement data ingestion, transformation, and model inference for structured and unstructured data using Python and AWS SDKs. Collaborate with data engineers and scientists to support development and deployment of ML models on AWS. Monitor AI/ML applications in production, ensuring optimal performance, low latency, and cost efficiency across all AI/ML services. Ensure implementation of AWS security best practices, including IAM policies, data encryption, and compliance with industry standards. Drive the integration of Amazon Q for enterprise AI-based assistance and automation across internal processes and systems. Participate in architecture reviews and recommend best-fit AWS AI/ML services for evolving business needs. Stay up to date with the latest advancements in AWS AI services, LLMs, and industry trends to inform technology strategy and innovation. Prepare documentation for ML pipelines, model performance reports, and system architecture. Qualifications we seek in you: Minimum Qualifications Proven hands-on experience with Amazon Bedrock, SageMaker, Lex, Connect, Lambda, and Redshift. Strong knowledge and application experience with Large Language Models (LLMs) and prompt engineering techniques. Experience building production-grade AI applications using AWS AI or other generative AI services. Solid programming experience in Python for ML development, data processing, and automation. Proficiency in designing and deploying conversational AI/chatbot solutions using Lex and Connect. Experience with Redshift for data warehousing and analytics integration with ML solutions. Good understanding of AWS architecture, scalability, availability, and security best practices. Familiarity with AWS development, deployment, and monitoring tools (CloudWatch, CodePipeline, etc.). Strong understanding of MLOps practices including model versioning, CI/CD pipelines, and model monitoring. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to troubleshoot performance bottlenecks and optimize cloud resources for cost-effectiveness Preferred Qualifications: AWS Certification in Machine Learning, Solutions Architect, or AI Services. Experience with other AI tools (e.g., Anthropic Claude, OpenAI APIs, or Hugging Face). Knowledge of streaming architectures and services like Kafka or Kinesis. Familiarity with Databricks and its integration with AWS services. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Senior Principal Consultant -AWS AI/ML Engineer Responsibilities Design, develop, and deploy scalable AI/ML solutions using AWS services such as Amazon Bedrock, SageMaker, Amazon Q, Amazon Lex, Amazon Connect, and Lambda. Implement and optimize large language model (LLM) applications using Amazon Bedrock, including prompt engineering, fine-tuning, and orchestration for specific business use cases. Build and maintain end-to-end machine learning pipelines using SageMaker for model training, tuning, deployment, and monitoring. Integrate conversational AI and virtual assistants using Amazon Lex and Amazon Connect, with seamless user experiences and real-time inference. Leverage AWS Lambda for event-driven execution of model inference, data preprocessing, and microservices. Design and maintain scalable and secure data pipelines and AI workflows, ensuring efficient data flow to and from Redshift and other AWS data stores. Implement data ingestion, transformation, and model inference for structured and unstructured data using Python and AWS SDKs. Collaborate with data engineers and scientists to support development and deployment of ML models on AWS. Monitor AI/ML applications in production, ensuring optimal performance, low latency, and cost efficiency across all AI/ML services. Ensure implementation of AWS security best practices, including IAM policies, data encryption, and compliance with industry standards. Drive the integration of Amazon Q for enterprise AI-based assistance and automation across internal processes and systems. Participate in architecture reviews and recommend best-fit AWS AI/ML services for evolving business needs. Stay up to date with the latest advancements in AWS AI services, LLMs, and industry trends to inform technology strategy and innovation. Prepare documentation for ML pipelines, model performance reports, and system architecture. Qualifications we seek in you: Minimum Qualifications Proven hands-on experience with Amazon Bedrock, SageMaker, Lex, Connect, Lambda, and Redshift. Strong knowledge and application experience with Large Language Models (LLMs) and prompt engineering techniques. Experience building production-grade AI applications using AWS AI or other generative AI services. Solid programming experience in Python for ML development, data processing, and automation. Proficiency in designing and deploying conversational AI/chatbot solutions using Lex and Connect. Experience with Redshift for data warehousing and analytics integration with ML solutions. Good understanding of AWS architecture, scalability, availability, and security best practices. Familiarity with AWS development, deployment, and monitoring tools (CloudWatch, CodePipeline , etc.). Strong understanding of MLOps practices including model versioning, CI/CD pipelines, and model monitoring. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to troubleshoot performance bottlenecks and optimize cloud resources for cost-effectiveness Preferred Qualifications: AWS Certification in Machine Learning, Solutions Architect, or AI Services. Experience with other AI tools (e.g., Anthropic Claude, OpenAI APIs, or Hugging Face). Knowledge of streaming architectures and services like Kafka or Kinesis. Familiarity with Databricks and its integration with AWS services. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Role : Junior Developer Amazon Connect Tech Lead with 3 -5 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact centre setup using CI/CD pipelines or Terraform If you are interested kindly share your resume to the email id mentioned below. shri.lakshmi@cielhr.com

Your Profile Strong experience with Amazon Lex and Amazon Connect. Proficiency in AWS services such as Lambda, CloudWatch, DynamoDB, S3, IAM, and API Gateway. Programming knowledge in Node.js or Python. Experience with contact center workflows and customer experience design. Understanding of NLP and conversational design best practices. Familiarity with CI/CD processes and tools in the AWS ecosystem. Your Role Design, develop, and maintain voice and chatbots using Amazon Lex. Integrate Lex bots with Amazon Connect for seamless customer experience. Configure Amazon Connect contact flows, queues, routing profiles, and Lambda integrations. Develop and deploy AWS Lambda functions for backend logic and Lex fulfillment. Collaborate with cross-functional teams to understand requirements and deliver effective solutions. Monitor and optimize bot performance, ensuring high availability and responsiveness. Troubleshoot and resolve issues related to AWS services and integrations What youll love about working here You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have theopportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work . Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. About Capgemini Location - Pune,Mumbai,Hyderabad,Chennai,Bengaluru

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment. Troubleshoot and resolve technical issues related to Amazon Connect and AWS services. Job Proficiency in programming languages such as Java, Python, and JavaScript. Experience with Amazon Web Services, including Lambda, S3, DynamoDB, Kinesis, and CloudWatch. Familiarity with telephony concepts, including SIP, DID, ACD, IVR, and CTI. Strong understanding of CRM integrations, especially Salesforce Service Cloud Voice. Experience with REST APIs and integration frameworks. Hands-on experience with AWS services, including Amazon Lex, Amazon Connect, and IAM. AWS Certified Solutions Architect or Amazon Connect certification is preferred. Experience with Amazon Connect (Contact flows, queues, routing profile). Integration experience with Salesforce (Service Cloud Voice).

Amazon Connect Sr. Developer Responsibilities: - Working in project teams designing, building and maintaining Amazon Connect within infrastructure to provide strong business solutions. - Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions. - Managing cloud environments in accordance with company security guidelines. - Ability to communicate with clients on a business level and translate their needs into technical solutions - Managing software evaluations for cloud migrations for customer service channels - Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations. - Experience collaborating across multiple functional and/or technical teams to deliver an Agile-based project - Setting up pilots and POC for solution evaluations and further migration to production - Providing digital experience, business automation solutions using AI/Client as well as contact center technologies Basic Qualifications - Must have experience in delivering Lambda functions, especially in context of external service integrations - Experienced IVR developer with 3+ years of relevant experience in Amazon connect - Should have experience building both contact and chat flows in AWS connect - 5 years of IT Experience in customer service technologies including contact center cloud-based products, solution design and implementation. - Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified Communications, - Working knowledge of popular communications protocols and APIs such as WebRTC and SIP - 1+ years of customer-facing experience, preferably in the enterprise space - Experience developing solutions and passion for getting hands dirty with code/scripting preferably in python and good to have knowledge in any of these programming languages Node.js, Java, .NET) -Having knowledge in other IVR such as Genesys, Avaya etc. and the migration to Amazon connect is an added advantage Required Skills: Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voicebot Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Bedrock. Preferred Qualifications - a bachelors degree in computer science, engineering - Contact centre knowledge and experience, including understanding of call flows, routing and queues, contact centre reporting and management. Knowledge and/or experience in one or more of the following: - Serve as a subject matter expert and trusted advisor on AWS, specifically Amazon Connect and associated services - Deploying and debugging cloud initiatives as needed in accordance with best practices throughout the development lifecycle.

Department: 73-436 Customer Services CoE Location: India Hyderabad Description DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN This role will be based in our brand new Hyderabad office and you will work on call and in shifts Join us in Indias beautiful ?City of Pearls? and bring your ambition to life Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events As our new Conversational Developer you'll have the opportunity to: Design and develop cutting-edge, scalable conversational AI applications Work with Product and Customer Service Managers to define requirements, develop and deliver critical customer journeys Develop wireframes and prototypes around customer needs Develop the conversational architecture from ideation to implementation including authentication and integration with other systems using APIs Work with the Chabot development team help deliver the Customer Service vision and roadmap Oversee the solution delivery through hyper care process and post launch ensuring the solution operates effectively and aligned to business expectations in a production environment Support UAT teams to complete both functional and automated testing Liaise with international business stakeholders to obtain approval/sign off for any conversational Use available systems/tools to identify bugs/faults and resolve in a timely manner Stay up to date with changes and enhancements to the software and tools you use on a regular basis You'll be set up for success if you have: Previous experience in working on bots or with natural language (e g , Ada, Salesforce Einstein, IBM Watson, Microsoft Luis, Amazon Lex) but were also really interested to hear from anyone from a User Experience or Editorial background or interest Your experience doesn't need to come from an enterprise/professional setting Practice customer first mindset and think about how they interact with our products Experience in leveraging analytics to test, review and iteratively improve NLP models Experience developing, debugging, and deploying Conversational AI Virtual Agent Adaptability and flexibility to flourish within a fast-paced expanding business, where priorities can change rapidly A proactive nature, always looking to improve the product and yourself An eye for detail to ensure change is well thought through and successfully developed, tested and delivered within defined timescales Good analytical, strategic thinking and problem-solving skills to analyse and interpret business challenges or data Excellent verbal and written communication with the ability to simplify complex issues for all levels

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interestThen, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Read about us. Blogs Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : Amazon Connect Good to have skills : Java, Python (Programming Language), Node.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will be responsible for selecting and deploying suitable cloud-native tools to expedite application development. Having expertise in the target cloud-native tools is crucial, and this role may focus on a specific native cloud platform like Azure, AWS, GCP, etc. Roles & Responsibilities:-Manage and guide a team of engineers to design, build, and deploy cloud-native solutions using AWS services.-Own project planning, resource allocation, and delivery management while ensuring adherence to timelines and quality standards.-Architect scalable and secure solutions using AWS Connect, Amazon Lex, Lambda, and API Gateway.-Act as the primary point of contact for technical and delivery matters, liaising with cross-functional teams and business stakeholders.Promote best practices in cloud architecture, including the AWS Well-Architected Framework.-Drive team performance through regular coaching, performance reviews, and mentorship.-Ensure continuous integration and delivery pipelines are in place, and champion DevOps culture.-Oversee the implementation of Infrastructure as Code using Terraform or similar tools.Must have:- Deep experience with AWS Connect, Amazon Lex, AWS Lambda, and API GatewayStrong programming knowledge in at least one language:Python, Node.js, or JavaProven leadership experience managing cloud/DevOps teamsSolid grasp of serverless architecture, microservices, and cloud-native design patternsExcellent communication, planning, and stakeholder management skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Good To Have Skills: Experience with Python (Programming Language), Node.js, Java.- Strong understanding of cloud-native architecture principles.- Hands-on experience in deploying cloud-native applications.- Knowledge of containerization technologies like Docker and Kubernetes.Familiarity with DevOps tools and practices-Hands-on experience with Terraform for managing infrastructure-In-depth understanding of the AWS Well-Architected Framework-AWS Certified Solutions Architect Associate/Professional-Certifications:Any Associate/Professional/Specialty level certification is Mandatory Additional Information:- The candidate should have a minimum of 7.5 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Responsibilities: Design, develop & test chatbots using Conversational AI, Dialogflow & Amazon Lex. Collaborate with cross-functional teams on bot integration & optimization. Here’s a tailored job description for a Conversational AI Developer with Analytics focus—perfect for roles that blend natural language tech with data-driven insights: Job Title: Conversational AI Developer & Analytics Specialist Job Summary We’re seeking a skilled developer to design, build, and optimize conversational AI systems—chatbots, voice assistants, and virtual agents—while leveraging analytics to enhance user experience and business outcomes. You’ll work at the intersection of AI, NLP, and data science to create intelligent, adaptive, and insightful conversational interfaces. Key Responsibilities Design and develop conversational agents using platforms like Dialogflow, Amazon Lex, Rasa, or Microsoft Bot Framework. Integrate AI solutions with backend systems, APIs, and databases. Implement NLP and NLU models to improve intent recognition and contextual understanding. Analyze user interaction data to identify trends, optimize flows, and improve engagement. Collaborate with UX designers, data scientists, and product managers to align AI behavior with user needs. Monitor and fine-tune bot performance using analytics dashboards and A/B testing. Ensure compliance with data privacy and ethical AI standards. Required Skills Proficiency in Python, JavaScript, or Node.js. Experience with NLP libraries (spaCy, NLTK) and ML frameworks (TensorFlow, PyTorch). Strong understanding of analytics tools (e.g., Google Analytics, Power BI, or custom dashboards). Familiarity with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines. Excellent problem-solving and communication skills. Preferred Qualifications 2–5 years of experience in conversational AI or chatbot development. Background in data science or analytics. Experience with LLMs and prompt engineering is a plus. If you’d like, I can help you tailor this for a specific company or role—or even turn it into a compelling LinkedIn summary. Want to go that route?

Title : GN - SONG - Service - Amazon Connect Platforms ¢‚€ Associate Director The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 7 (Manager) + Entity (S&C GN) Management Level: Level 7 - Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center Transformation, Analysis and Implementation | Level: Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 10-14 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.Qualification Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 10 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.QualificationYour experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

Job Summary: We are looking for a skilled AI/ML Developer to join our team, responsible for integrating Amazon Connect with Amazon Lex and Salesforce . The ideal candidate will leverage Amazon Lex to understand and respond to customer queries (such as booking a rental showing), call Salesforce for data processing, and integrate the response back into the customer conversation seamlessly within Amazon Connect. This is a key role for automating and enhancing customer interactions using AI-driven technologies and cloud services. Key Responsibilities: Integration Development & Solution Design: Design and develop intelligent customer service workflows using Amazon Connect and Amazon Lex to handle customer requests, such as booking rental showings, by processing customer inputs (e.g., voice commands) and querying Salesforce for information. Build and maintain Amazon Connect Contact Flows that integrate seamlessly with Amazon Lex to automate customer interactions, such as understanding requests and responding in a human-like manner. Integrate Salesforce with Amazon Lex via AWS Lambda to retrieve relevant data, such as availability for rental showings or property details, and pass that information back to Amazon Lex for dynamic responses. Bot Development and AI Model Management: Leverage Amazon Lex to design and implement conversational AI models that can handle complex interactions, including NLP (Natural Language Processing) to understand customer intent. Ensure the Lex bot can query Salesforce for available data, using Lambda functions for API calls to Salesforce . Implement and optimize AI models to respond to customers in a human-like manner , ensuring natural conversation flow from the bot. AWS Lambda & Salesforce Integration: Develop AWS Lambda functions to facilitate communication between Amazon Lex and Salesforce , ensuring seamless data flow. For example, when a customer asks for details, Lex will query Salesforce for available data and then provide a confirmation to the user. Ensure that Lambda functions are designed to handle real-time API requests to Salesforce, extract relevant data , and return that data to Amazon Lex for appropriate responses. Qualifications: Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or a related field. Minimum of 5+ years of experience in AI/ML development with a strong focus on AWS technologies, especially Amazon Connect, Lambda, and Bedrock. Hands-on experience with AWS services like Amazon Lex, Amazon Polly, Amazon Transcribe, Amazon Rekognition, and Amazon SageMaker. Proven experience working with Amazon Bedrock for deploying machine learning models at scale. Strong knowledge of serverless architecture and AWS Lambda to process real-time events and data streams. Experience with NLP (Natural Language Processing) and speech-to-text technologies. Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. Knowledge of data pipelines, ETL processes, and data integration techniques for AI/ML applications. Strong experience with REST APIs, AWS SDKs, and integrating third-party services into the AWS ecosystem. Understanding of Amazon Connect architecture and contact flow customization. Proficiency in Python, JavaScript, or Node.js for implementing AI/ML models and Lambda functions. Preferred Skills: AWS Certified Cloud Practitioner (Mandatory) AWS Certified Developer Associate (Mandatory) AWS Certified Machine Learning - Specialty or similar AWS certifications (Good to have) AWS Certified Solutions Architect Associate (Good to have) Experience with AWS Glue, AWS Sagemaker, and Amazon Kendra for advanced AI/ML integrations. Experience with Chatbot development and Voice AI systems using Amazon Lex and Amazon polly. Strong problem-solving skills, with the ability to troubleshoot and optimize complex systems. Excellent communication and team collaboration skills, with the ability to present complex technical information clearly.