386 Itil Certified Jobs - Page 16

Main Purpose of Job Inchcape Shipping Services is currently in the process of a large-scale, multi-year digital transformation program. As part of this, we are looking for a candidate to manage the early life support model to ensure a smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support Analyst, you will oversee service support, specifically investigation and identifying problems and reporting on defects within the hypercare process, and engaging with product and development teams to ensure products are in a fit state to transition into business-as-usual support. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data, and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your input will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability, with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Follow the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the hypercare application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally . Key Deliverables Provide support to new products during pilot, go-live, and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Essential 5 Years of ITIL Experience - In Incident, Problem, and Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively. to users at all levels, and careful attention to detail. Flexible I n meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills Knowledge on SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, or Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organizations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. ITIL Certification

Job Summary: We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact between end users, vendors, and internal support teams. Key Responsibilities: Monitor the ticketing system; ensure timely resolution of service requests and incidents. Coordinate with internal teams via calls and chat to resolve issues end-to-end. Appropriately assign tickets to relevant teams with comprehensive log notes. Liaise with vendors to track issues and corrective actions. Respond to client requests across calls, emails, and chats with professionalism and urgency. Escalate recurring technical issues to higher management with documented patterns. Take full ownership of user issues and work toward resolution and satisfaction. Identify and raise risks related to hardware faults or urgent replacement needs. Ensure accurate preparation, documentation, and maintenance of service desk data. Participate in process improvements, reporting, and knowledge base documentation. Key Competencies & Skills: Effective Communication: Strong verbal and written skills to convey information clearly and professionally. Multitasking: Ability to manage multiple tasks such as incident resolution, escalations, and reporting simultaneously. Problem-Solving: Swift identification and resolution of service issues to ensure end-user satisfaction. Time Management: Prioritize workloads effectively to meet SLAs and internal deadlines. Conflict Resolution: Resolve user concerns and inter-team conflicts in a calm and productive manner. Technical Proficiency: Familiarity with phone systems and MS Office tools (Excel, Outlook, PowerPoint). Organizational Skills: Efficient management of documentation, scheduling, and reporting duties. Desirable Traits: Proactive mindset with attention to detail. Strong leadership and team coordination abilities. Customer-focused approach with a drive for continuous service improvement. ITIL Certification

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

This is Rajlaxmi from the HR department of ISoftStone Inc. we are looking for a TechOps Engineer with 5+ years of experience. Please find the JD below, If Interested, Please Drop CV at "rajlaxmi.chowdhury@isoftstone.com". Location- Bangalore/Remote Relevant Exp- 5+ years Overview We are seeking a highly motivated and skilled TechOps Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation and performance of GTP services, provide technical support, troubleshooting issues, and implementing solution to optimize efficiency. This is an opportunity to work in a dynamic and innovative environment. We foster a collaborative and inclusive culture that value creativity, initiative and continuous learning. If you are a self-motivated professional with a passion for technology and a drive for excellence, we invite you to apply and be an integral part of our team. Career progression opportunities exist for suitably skilled and motivated individuals in the wider GTP function. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Certified in ITIL v3 or v4 foundation is a preferred. Excellent communication skills and ability to articulate technical issues / requirements. Excellent problem-solving and troubleshooting skills. Preferred Skills: Demonstrate comprehensive understanding of ITIL processes and best practices. Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc. Proficiency in Cloud technologies (e.g. AWS, Azure, GCP). Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is preferred. Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster. Certification in relevant technologies (e.g. Microsoft Azure, GCP) is a plus. Familiarity of DevOps practices such as CI/CD workflows, experience with GitHub Actions, and proficiency in using infrastructure automation tools Knowledge of software development lifecycle. Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools.

Hiring For Technical support executive Location- Gurgaon 5 days working, Rotational Both side cabs Graduate/Undergraduate Minimum 1 year tech exp in Troubleshooting/M365 Salary up to 8.50 LPA M365 Certification mandatory Mode of Interview- Virtual Required Candidate profile Contact- HR Ridhi- 8178280056 HR Abhishek- 9211266657

The Account Operations team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has elementary process/business knowledge and/or experience with Order-to-Cash processes Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Working knowledge of MS office suite (MS Excel, MS outlook etc) Ability to use computer systems effectively Experience with SAP and Saleforce.com will be an added advantage Functional Skills Graduate/Master in Finance with 0-6 months years of experience (for Associate) and 6 months – 2years (for Sr. Associate) in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Candidate who has understanding of Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 0-2 years of Operations or Back-office Support Services background is preferred Strong communication (verbal and written) & analytical skills and the ability to understand business process Management Skills Self-managed individual who can effectively follow the established process and ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Job Segment ERP, SAP, Technology

The Account Operations team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has elementary process/business knowledge and/or experience with Order-to-Cash processes Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Working knowledge of MS office suite (MS Excel, MS outlook etc) Ability to use computer systems effectively Experience with SAP and Saleforce.com will be an added advantage Functional Skills Graduate/Master in Finance with 0-6 months years of experience (for Associate) and 6 months – 2years (for Sr. Associate) in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Candidate who has understanding of Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 0-2 years of Operations or Back-office Support Services background is preferred Strong communication (verbal and written) & analytical skills and the ability to understand business process Management Skills Self-managed individual who can effectively follow the established process and ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Job Segment ERP, SAP, Technology

About The Role About The Role Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required

Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT

What you will do Manage all WPS programs, including soft services, housekeeping, food and beverage operations, and event management. Ensure adherence to defined KPIs and vendor performance scorecards to maintain service quality and operational consistency. Oversee and ensure high standards of housekeeping, including cleanliness, hygiene, and overall workplace upkeep. Oversee vendor contracts, monitor service delivery, and drive cost-effective outcomes through regular performance evaluations. Manage caf, pantry, and catering services, ensuring quality, hygiene, and timely inventory management. Ensure compliance with all relevant safety, health, and environmental regulations. Coordinate office events, conferences, and visitor management to foster an engaging and seamless workplace experience

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure