1246 Itil Certified Jobs - Page 16

Are you enthusiastic and process-driven? Do you dream of thriving in a diverse, fast-paced environment? Do you love seeing your hard work pay off and plans come to fruition? If this sounds like you, then you're in luck. We are seeking an IT project manager to join our team in Kochi, India. You will be responsible for coordinating and organizing multi-functional global projects within the organization and improving relationships with internal/external partners and external vendors that may be involved. Responsibilities: Oversee IT infrastructure projects from initiation to completion, ensuring timely and successful delivery. Establish and maintain relationships with stakeholders, project part...

Scope: The Sr Technical Consultant Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: Microsoft Azure VMware ESXi What you'll do: Serve as the technical escalation point for critical incidents and cross-domain issues. Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. Lead infrastructure upgrades, migrations, and compl...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, addressing incidents, and collaborating with cross-functional teams...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

About Team : This position is in the Access & Entitlements team within BPSTA - Global Shared Services. The candidate will be responsible for carrying out User Access Administration processes that are in some cases triggered by events and in other cases part of specialized user admin and cyclical access reviews and certifications for various FIS applications. Customer interaction is required to resolve login issues, escalating issues needing attention by leaders. The Access & Entitlements team interacts with staff and lines of business around the globe, across different time zones and adheres to strict timelines in meeting SLAs and turnaround times with highest accuracy expectations, ensuring...

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Adminstration of the ServiceNow ITSM platform | 2 - Knowledgeable Primary -> Technology | Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform | 2 - Knowledgeable Secondary -> Technology | Maintain incident, problem, change, and request management processes and workflows. | 2 - Knowledgeable Secondary -> Technology | Service Catalog and Portal Management | 2 - Knowledgeable Tertiary -> Technology | Incident, Problem, Change, and Request Management | 2 - Knowledgeable Tertiary -> Technology | Database SQL/No Sql (SQL, Or...

Responsibilities: * Analyze product requirements using CBAP methodology. * Ensure compliance with TOGAF framework. * Collaborate with cross-functional teams on ITIL processes.

This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and ...

About the role: . Global Asset Administration to maintain records of transactions related to syndication loan and Private debt market. Researches and resolves complex operational requests. About the team: We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions. Our solutions include Loan syndication, capital market, private debt, and middle market. Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools. About 2500 FIS employ...

What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured. Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

Key Responsibilities: Manage and resolve technical incidents Ready to work 24X7 Troubleshoot complex issues related to trading platforms/ financial systems Collaborate with development, operations, and technical teams (infrastructure, network, database) to resolve incidents Coordinate with technical teams to identify root causes and implement fixes Ensure timely resolution and meet SLAs Provide updates to stakeholders on incident status and resolution Required Skills: Trading platforms and financial systems experience Operating systems (Windows, Linux) Hands on Monitoring tools and incident management tools Excellent analytical and problem-solving skills Strong communication and coordination...

-ITIL certified translating the KPIs into operational parameters and set up the overall engagement governance conducting a detailed due diligence on the scope of work and specific areas to be transitioned working out the interfaces, protocols for dependencies on other service providers handling HR issues of rebadged employees as well as ones that would be made redundant getting the complete technical landscape mapped understand the risks associated inferring the stability and other aspects from run books ensuring that playback sessions are conducted to confirm understanding and ability to manage independently having a clear, validated knowledge transfer plan ensuring that the client responsi...

Job Description 1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner. 2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions. 3. Performs workstation operating system installs from a production core image. 4. Uses IT tools such as InTune, AVD, ZDX etc. to troubles...

Key Responsibilities: • Act as the key operational facilitator of change management within the North American business community • Lead stakeholder engagement to ensure changes are understood, approved, and implemented effectively • Coordinate and manage the handover of change-related activities across time zones • Work closely with global teams to ensure continuity of service and clarity around change-related impacts • Serve as a liaison between business operations and IT teams to support month-end and year-end processes Prepare NA required CAB (Change Advisory Board) content in alignment with IT and business stakeholders Key requirements / skills / experience: • Minimum of 5 years experien...

We are looking for a skilled Platform Analyst to join our team in Bangalore. The ideal candidate will have 4 to 7 years of experience and a strong background in application support, technical expertise, and problem-solving skills. Roles and Responsibility Manage and support critical incidents (P1/P2) with a proactive and multi-tasking mindset. Utilize technical expertise to resolve complex platform-related issues. Develop and implement effective problem-solving strategies to minimize downtime. Collaborate with cross-functional teams to ensure seamless platform operations. Analyze and troubleshoot platform performance issues to optimize system efficiency. Provide exceptional customer service ...

Role: Operational Manager/Leadership Role (L3) Minimum Experience: 7+ years Educational Qualification: Diploma / Graduation / BE / BTech Certifications (Preferred / Added Advantage): A+ Certification / relevant course/ITIL Course / Certification/Microsoft Certification / relevant course/Apple Certified Support Professional (ACSP) Role & responsibilities Lead, mentor, and manage a team of IT support specialists, fostering a positive and collaborative work environment. Oversee day-to-day IT help desk operations (incidents, service requests, problem resolution). Develop and maintain dashboards and reports that track KPIs for incident management (e.g., MTTR). Produce detailed and executive-level...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day w...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utiliz...