Incident Management L2 Engineer

Key Responsibilities:

• Manage and resolve technical incidents
• Ready to work 24X7
• Troubleshoot complex issues related to trading platforms/ financial systems
• Collaborate with development, operations, and technical teams (infrastructure, network, database) to resolve incidents
• Coordinate with technical teams to identify root causes and implement fixes
• Ensure timely resolution and meet SLAs
• Provide updates to stakeholders on incident status and resolution 

Required Skills:

• Trading platforms and financial systems experience
• Operating systems (Windows, Linux)
• Hands on Monitoring tools and incident management tools
• Excellent analytical and problem-solving skills
• Strong communication and coordination skills 

Preferred Skills:

AppDynamics experience (added advantage) 

Experience and Qualifications:

• Any Graduate
• years of experience in incident management
• ITIL Foundation certification desirable