Posted:19 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Act as the key operational facilitator of change management within the North
American business community
• Lead stakeholder engagement to ensure changes are understood, approved,
and implemented effectively
• Coordinate and manage the handover of change-related activities across time
zones
• Work closely with global teams to ensure continuity of service and clarity
around change-related impacts
• Serve as a liaison between business operations and IT teams to support
month-end and year-end processes
Prepare NA required CAB (Change Advisory Board) content in alignment with
IT and business stakeholders
Key requirements / skills / experience:
• Minimum of 5 years experience in IT service delivery or change management
roles
• ITIL certification required
• Background in IT and IT operations, with practical experience in structured
change processes
• Industry experience in financial and insurance sectors, with understanding of
month-end/year-end operational cycles
• Excellent stakeholder management and communication skills
• Ability to work between east to west coast US time zones and APAC
• English proficiency at business level required
NMS Consultant
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