Service Delivery Manager

Join Us!!!

We at LTI Mindtree hiring for Service Delivery Manager

Education: Bachelors/Master's Degree in Computer Science or equivalent

Minimum Experience: 8-16 years

Notice Period: Immediate Joiners to 30 days

Location: Mumbai

Shift: Second shift (till 11PM IST)

Mandatory Skills:

Job Summary:

Key Responsibilities:

• Lead and manage the support team to deliver highquality service and meet SLAs
• Develop and implement strategies to reduce backlog and improve ticket resolution times
• Monitor and analyze service performance metrics generating regular reports for senior management
• Handle escalations promptly and effectively ensuring timely resolution of issues
• Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations
• Conduct regular team meetings to review performance address challenges and plan improvements
• Ensure compliance with company policies procedures and industry standards
• Identify areas for process improvement and implement best practices
• Provide training and development opportunities for support team members
• Maintain strong relationships with clients stakeholders and team members
• Manage resources budgets and timelines to ensure successful service delivery
• Develop and maintain documentation for service delivery processes and procedures
• Coordinate with other departments to ensure seamless service delivery
• Foster a culture of continuous improvement within the support team
• Ensure accurate and timely communication with clients regarding service issues and updates
• Track and report on key performance indicators KPIs related to service delivery
• Implement tools and technologies to enhance service delivery efficiency
• Conduct regular performance reviews and provide feedback to team members
• Stay updated on industry trends and best practices in service delivery management
• Ensure a proactive approach to problem solving and issue resolution

Qualifications:

• Bachelors degree in Business IT or a related field
• Proven experience in service delivery management or a similar role
• Strong leadership communication and problem solving skills

Interested candidate pls share below details with update resume at surbhi.ojha@ltimindtree.com

Overall Experience-

Relevant Experience as Service Delivery Manager -

Current Location -

Preferred Location -

Current Organization-

Current CTC -

Expected CTC -

Notice Period -

Offer in hand -

Comfortable with Shift Timings -