Posted:2 days ago|
Platform:
Work from Office
Full Time
1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact
methodologies in a timely manner.2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions.3. Performs workstation operating system installs from a production core image.4. Uses IT tools such as InTune, AVD, ZDX etc. to troubleshoot and remediate issues.5. Configures and troubleshoots ZScaler connections for internet connectivity.6. Support new hires onboarding and offboarding tasks7. Escalates problems to senior level support personnel, when appropriate, via proper escalation procedures.8. Develops and expands writing and customer relationship skills and regularly attends technical and communication training sessions.9. Work on special projects on an as needed basis.
Syneos Health
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