772 Itil Certified Jobs - Page 20

Role: Product Manager Brief About Role: Product Managers are responsible for understanding what the customers need and combining this insight with business objectives to help in making successful products. Location: Pune Prior working knowledge of ITOM products is preferred, Bachelors Degree in Engineering, Computer Science, or related discipline; MBA may be helpful, but not required. Skills Required: Strong analytical and problem-solving skills. 3+ years of B2B softwareproductmanagement experience Experience indefining andcapturingproductrequirementsandtransforming them intoaproduct roadmap. Excellent communication and stakeholder management skills (Business English skills and ability to wr...

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Immediate Joiners Preferred Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also respo...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Key Responsibilities:- Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational ob-jectives. Identify and incorporate future service management needs into a well-considered multi-year roadmap across all MHIL areas. Identifies, constructs, and implements plans to remove friction in the day-to-day operation. Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. Contribute to Weekly, Fort nightly & Monthly Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for all locations. Define the servi...

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely ...

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Anal...

Quality role- Operations Excellence Experience : 7 + yrs Key skills: ITIL Certification , Lean Six Sigma , Quality, Audit, QMS, Process Improvement. Location: Bangalore Should be able to Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklis...

Role & responsibilities Key Responsibilities Operations Management "1. Oversee the daily operations of the IT department, ensuring all systems, networks, and infrastructure operate smoothly and securely." 2. Implement and manage IT infrastructure, including networks, servers, databases, and cloud computing systems. 3. Evaluate and implement technologies that enhance IT infrastructure and support business objectives. 4. Ensure compliance with IT policies, procedures, and industry standards to meet regulatory requirements Strategic Planning and Execution 1. Develop and execute IT policies, processes, and best practices for improved efficiency and productivity. 2. Manage the IT budget, ensuring...

Job Title: ServiceNow Developer Job Description: We are seeking a talented ServiceNow Developer to join our team and help us in designing, developing, and implementing solutions within the ServiceNow platform. As a ServiceNow Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing ServiceNow applications to meet the needs of our organization. Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform. Design and develop ServiceNow applications, modules, and integrations based on business requirements. Configure and c...

Experience in handing deivery team for Infrastructure and coud support. ITIL certified and abiity to hande critsit. Must have experience of SLA management, run cost management, driving operationa efficiencies and cient interaction/stakehoder manager during crit sit incidents or key projects. Technica understanding of infrastructure andscape is must and coud knowedge is preferred Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Abiity to work on Goba and oca projects across mutipe discipines, identify inter-dependencies between the various stakehoder groups to ensure a are aigned and risks are identified, mitigated and communi...

Job Title: Offshore ITIL / ITSM Consultant (US Hours Overlap) Location: Offshore (Remote) Working Hours: Must overlap with U.S. Central Time (CST) until at least 12:00 PM CST Looking for an immediate joinee Job Summary We are seeking an experienced ITIL and ITSM Consultant to provide expert guidance, execution oversight, and strategic direction to our global IT operations, with a strong focus on Service Desk and L2 Support functions. This offshore role requires consistent overlap with U.S. Central Time (CST) until at least 12:00 PM CST. The ideal candidate will drive the implementation of ITIL-based industry best practices, improve process efficiency, and ensure service excellence across IT ...

Role & responsibilities Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project stat...

JD: Mandatory Skills - ITIL, CSV, Process Management, Change Management, Pharma, audit, Compliance & Any certificate ITIL V3 / ITIL V4, CAPA, RCA Global Quality IT Manager Act as SME for review Quality Incidents, Change Controls, CAPA;s and procedures for IT systems. Responsible for review/Approval of stand Alone/Enterprise GxP Computerized systems validation documents, including enhancements. Responsible for review/approval of IT infrastructure qualification documents, including enhancements. Author & review CS-VMP and associated protocols & report templates. Conduct trainings in the areas of (CSV SOPs and related topics) to develop in-house capability. Support audit/assessment of suppliers...

Title : Major incident management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Major incident manager Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adher...

Hiring Global Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisi...

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding ...

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesio...

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. Fo...

Date 24 May 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborat...

HCLTech is Hiring || Project Manager || 21st June,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Chennai, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary e...

send cvs to shilpa.srivastava@orcapod.work with subject IOC Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, an...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to...

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Hi, We are having an opening for Senior Manager-Infra / Cloud Architect at our Mumbai location. Job Summary : The Infra / Cloud Architect is responsible for the strategic design, roadmap definition, and engineering governance of the organization's global IT infrastructure and cloud landscape. This role spans across data center technologies, cloud platforms, networking, security, and hybrid infrastructure models. The architect acts as the bridge between business needs and technical delivery, translating enterprise goals into scalable, secure, and cost-optimized solutions across geographies. Areas Of Responsibility : Key Responsibilities Architecture Strategy & Blueprinting Define and maintain...