Project Manager

Key Responsibilities:-

• Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational ob-jectives. 
• Identify and incorporate future service management needs into a well-considered multi-year roadmap across all MHIL areas. 
• Identifies, constructs, and implements plans to remove friction in the day-to-day operation. 
• Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. 
• Contribute to Weekly, Fort nightly & Monthly Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for all locations. 
• Define the service delivery expectations from professional services vendors & lead the governance around it. 
• Producing regular and accurate service management reports on ME installation, ME PATCHING, CS complaints, CommVault backup and restoration, Active Directory VS User entry/Exit , AD Vs ME Vs CS, IT Inventory /Scrap/EOL/Network Stock, and dashboards for the IT Delivery leadership team. 
• Manage internal customer relationships with leaders across the technology organization. 
• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc 
• Providing leadership, direction, and strategy for a growing organization. 
• Supports achievement of performance goals, team goals, etc. 
• Building the organizational capacity necessary to execute the strategy. Deliverables (KPIs/KRAs): Ensure the daily operations at respective sites are running smoothly by : - 
• Monitoring open tickets and ensure timely closure 
• Manage SLA 
• Compliance of daily reports from respective locations 
• Plan, track & ensure completion of Activities at Units 
• Skill assessment & plan trainings of team members 
• Ensure Vendor Management is followed as per agreement. 
• Conduct timely reviews with Units - Daily, Weekly 
• Unit based Service Improvement Plans are executed. 
• Broad knowledge and understanding of IT applications and infrastructure. 
• Strong experience in Data Insights and IT Metrics driving outcome. 
• Experience ITSM and Workflow Automation. 
• Added experience leveraging AI-Ops capabilities to drive efficiency. 
• Proven track record leading a successful data analysis team, with outcome. 
• Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains. 
• Demonstrates strong executive presence and strategic thinking skills. 
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. 
• Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action. 
• Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.