772 Itil Certified Jobs - Page 18

Experience Required: Minimum 8+ years of experience in managing IT Infrastructure Projects, including planning, execution and delivery. About Zybisys : As a Startup India recognized Leader in IT Services, we specialize in addressing the unique needs of the Finance Industry. Our mission is to simplify complexity and drive innovation, enabling our clients to achieve Business Excellence. We are currently seeking a skilled Project Manager to lead our Infrastructure Service Delivery Projects. Role Overview : As a Project Manager - IT Infra Service Delivery , you will be responsible for managing end-to-end delivery of IT infrastructure projects. This includes planning, resource coordination, stake...

Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. What We re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value.\ Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Direct...

Job_Description":" ServiceNow Senior Developer Location: Hyderabad | Onsite Duration: 6 months Experience: 49 years Domain Preferred: ITSM+ITOM or ITSM+HRSD Certification: CSA (Certified System Administrator) is mandatory. Include registered email ID in resume. Job Duties: Design, build, and deploy solutions on ServiceNow. Integrate ServiceNow with other applications. Minimize customizations, focus on best practices. Support stakeholders to optimize business ROI. Maintain tech documentation. Stay updated with latest ServiceNow features. Leverage scripting, config management, automated testing, DevOps methods. Provide guidance/escalation for

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems w...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your ty...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. ...

Educational Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsi...

Experience in handling delivery team for Infrastructure and cloud support. ITIL certified and ability to handle critsit. Must have experience of SLA management, run cost management, driving operational efficiencies and client interaction/stakeholder manager during crit sit incidents or key projects. Technical understanding of infrastructure landscape is must and cloud knowledge is preferred Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Ability to work on Global and local projects across multiple disciplines, identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identi...

Immediate Openings on User Access Management(UAM) PAN INDIA - Contract Working Mode : Hybrid 6+ Years User Access Management(UAM) PAN INDIA Period :Immediate Employment Mode : Contract Description Primary Skills User Access Management (UAM) Administrator Secondary Skills "Operating Systems-Able to provide first and second level troubleshooting and problem analysis for all client operating systems. Administration-Capable of utilizing remote access software (e.g., Remote Desktop) to remotely control desktops. Applications -Understand how applications interact with hardware in order to provide first level troubleshooting and analysis. Files & File Systems-Understands data movement utilities and...

: Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Emailanusha.r@ideslabs....

Hands On experiene in Incident Management Location : Hyderabad Experience : 10 to 15 years looking for immediate Joine

Oversees IT incident response processes, ensuring timely resolution of critical system issues and minimizing downtime.

Manages IT service desk operations, ensuring efficient incident resolution and user support.

Job Summary Knowledge Manager Responsibilities Designing developing and managing programs related to knowledge management. Deploying training communications and awareness programs related to knowledge management Identifying ways to improve the current knowledge management system. Developing new programs and solutions that meet the needs of the department. Collaborating with multiple teams to capture new information that can be stored in knowledge base Maintaining the knowledge management system or platform (CMS LMS etc.). Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting. Encouraging ...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple busi...

Skill required: Voice - Customer Service Designation: IT Service Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will b...

Job Details SkillChange Manager Experience3+ Years Location- Bangalore Notice Period Immediate to 15 Days Employee typeContract to Hire JD Incident ManagementCo-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem ManagementManage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Cust...

Dear All, Sword is hiring for ITSM Delivery Analyst- (Incident, Problem and Change Management specialist) !! (6 Months Contract) . Exp : 7+yrs NP : Immediate Work form Home - Remote Package: Negotiable ! JD : Job Description: 7+ years of experience working in ITSM role Ability to clearly write business documentation in a clear and concise manner Knowledgeable of incident, service request, problem, and change management Experience managing and implementing service improvement projects/plans desirable Advanced knowledge of the O365 Microsoft suite of applications Experience using IT Service Management tools such as Freshservice, Service Now, Remedy is a nice to have ITIL Foundation certificati...

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems w...

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Mandatory Skills: Process Advisory. Experience5-8 Years.

Mandatory Skills: Delivery Management. Experience5-8 Years.