Posted:3 days ago|
Platform:
Remote
Full Time
Dear All,
Sword is hiring for ITSM Delivery Analyst- (Incident, Problem and Change Management specialist) !! (6 Months Contract) .Exp : 7+yrsNP : Immediate Work form Home - RemotePackage: Negotiable !JD :Job Description:7+ years of experience working in ITSM role Ability to clearly write business documentation in a clear and concise manner Knowledgeable of incident, service request, problem, and change management Experience managing and implementing service improvement projects/plans desirable Advanced knowledge of the O365 Microsoft suite of applications Experience using IT Service Management tools such as Freshservice, Service Now, Remedy is a nice to have ITIL Foundation certification preferred.Responsibilities:Take ownership of major incidents ensuring the coordination of the resolving parties, providing timely and effective communication to stakeholders and post major incident reviews.Issue major incident management notices, work with internal technology teams, external vendors, and cross functional teams to facilitate restoration of services.Review and approve internal change requests, take part in and at times host weekly CAB (Change Advisory Board) calls, report on scheduled weekly changes to senior leadership.Provide reporting on service breaches and SLAs (Service Level Agreement) to stakeholders and senior leaders.Proactively monitor business critical applications and propose solutions to improve the processes and procedure of IT service delivery.Provide RCAs and Post-mortem reports for business stakeholders.Assist in the day-to-day operations across all ITIL Support processes (Incident, Major Incident, Change, Problem, Knowledge). Ensure the constant implementation of service improvements plans, providing guidance and content and working with resolution groups and service providers Work with other IT departments to gather service requirements for new or changed services. Participate in internal and external service review meetings, e.g., with external service providers. Identify, recommend, and participate (where appropriate) in implementing service improvements relating to ITSM operations.If interested please share me your resume to abinayak@swordgroup.in or Contact: Abinaya/whatsup - 9500053608
Sword Group
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