Project Manager - IT Infra Service Delivery

Experience Required:

About Zybisys

As a Startup India recognized Leader in IT Services, we specialize in addressing the unique needs of the Finance Industry. Our mission is to simplify complexity and drive innovation, enabling our clients to achieve Business Excellence. We are currently seeking a skilled Project Manager to lead our Infrastructure Service Delivery Projects.

Role Overview

Project Manager - IT Infra Service Delivery

Key Responsibilities

• Project Planning & Execution:

  Develop detailed project plans, including scope, objectives, timelines, and resource allocation. Ensure projects are executed efficiently and within the set parameters.

• Budgeting Planning & Automation

  : Oversee budgeting processes, implement automation tools for cost tracking, and ensure financial efficiency in project delivery.

• Team Coordination:

  Lead and coordinate cross-functional teams, ensuring all members are aligned with project goals and timelines.

• Stakeholder Communication:

  Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and issues.

• Risk & Issue Management:

  Identify potential risks, implement mitigation strategies, implement contingency plans and handle escalations effectively.

• Quality Assurance:

  Ensure deliverables meet quality standards and client expectations.

• Change & Incident Management:

  Oversee service changes, incident resolution, and maintain SLA commitments.

• Strategic Initiatives:

  Identify new opportunities, support business growth, and contribute to innovation.

• Compliance and Governance:

  Ensure that all the projects comply with IT Governance Policies, Procedures and Regulatory requirements.

• Vendor Management:

  Coordinate with external vendors and suppliers to ensure timely delivery of IT equipment and services.

• Performance Monitoring:

  Track project performance using appropriate tools and techniques, ensuring that the project objectives are met, and any deviations are addressed promptly.

• Identify and Leverage Upselling Opportunities:

  Proactively identify potential upselling opportunities within existing projects by understanding client needs, proposing additional services or enhancements, and collaborating with the sales team to present value-added solutions that align with client goals and increase revenue.

• Problem Solving:

  Identify potential risks, service disruptions, or technical issues and drive timely resolution. Provide structured problem-solving during incidents or escalations, ensuring minimal business impact.

• Critical Thinking

  : Lead critical discussions and take ownership of resolutions in ambiguous or high-impact scenarios.

• Continuous Improvement:

  Identify opportunities for process improvements and implement best practices to enhance project delivery and efficiency.

Key Skills and Qualifications:

• 8+ years

  of experience in IT Infrastructure Project Management
• Strong knowledge of IT infrastructure components (servers, networking, data centers etc)
• Hands-on experience with project management tools (e.g., Jira, MS Project)
• Proficiency in IT Service Management (ITIL) and latest project methodologies (Hybrid, IPD, VMO)
• Excellent communication, problem-solving, and interpersonal skills
• Proven ability to lead teams and deliver complex projects on time.

Mandatory Certification:

• PMP (Project Management Professional)
• ITIL Foundation

Preferred Certification:

• Agile/Scrum Certifications

• Infrastructure & Cloud (Role-dependent)

• Microsoft Certified: Azure Administrator Associate OR
• AWS Certified Solutions Architect Associate
  (For roles involving cloud service delivery)

Why Join Zybisys?

• Opportunity to lead impactful and complex IT projects.
• A dynamic work environment where your ideas truly matter.
• Collaboration with cutting-edge technology and tools.
• A culture that values innovation, autonomy, and personal growth.

Apply today!