1246 Itil Certified Jobs - Page 15

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

STARTEK is looking for Executive - IT Operations to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing ex...

IT Database Administration work includes designing, configuring, and managing databases to ensure the integrity, security and accessibility of the organization's data including: Defining standards for physical data storage, maintenance, access and security administration Performing backup and recovery using Database Management Systems Configuring database parameters and defining data repository requirements, data dictionaries, and warehousing requirements Designing and implementing approaches to improve database performance, capacity, and scalability Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best ...

8+ Years exp require in Service Desk 2 Years On paper exp needed as a Operations manager ITIL/ITSM/Windows/IT Service desk/Technical support/SLA/Incident CTC- 16 LPA Hyderabad Pune- Female candidates Graduates WFO Night shifts Contact-95095 29566neha

Job Description 1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner. 2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions. 3. Performs workstation operating system installs from a production core image. 4. Uses IT tools such as InTune, AVD, ZDX etc. to troubles...

Lead strategic sourcing initiatives across global IT service categories to support business objectives. Manage procurement projects with clear scope, timelines, and resource alignment. Analyze value chains and apply cost modeling to identify optimization opportunities. Drive financial discussions and structure complex deals with ecosystem partners. Monitor compliance across procurement processes and implement corrective actions. Apply risk management strategies to identify, evaluate, and mitigate sourcing risks. Maintain and improve procurement tools, content, and automation systems. Collaborate with stakeholders to align demand with cost-effective sourcing strategies. Execute negotiations u...

Experience in process re-engineering and change management.Evaluate current processes in the organization. Recommend changes, assist, and motivate them in implementing the changes mentioned. Required Candidate profile Visiting client premises and branches.Interacting with their employees and training them whenever needed. Basic knowledge of various departments and operations of different companies.

Role Overview: You will be responsible for handling request intake and validation, acting as the single-entry point for all requests from project/product delivery teams. Your role will involve validating requests for completeness, providing effort/usage/cost estimates to stakeholders, and categorizing and routing requests to the appropriate owner. Additionally, you will be expected to maintain dashboards/reports on request pipeline, communicate request progress effectively, and collaborate with various teams for demand forecasting and scheduling feasibility. Key Responsibilities: - Act as the single-entry point for all requests from project/product delivery teams. - Validate requests for com...

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. Main Purpose of Job: We have an exciting opportunity for a Service Management professional in our Group IT Operations team. You will be responsi...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. Are you an expert in service restoration, problem resolution, and change managementJoin us as a Critical Incident, Problem, and Change Lead to drive operational excellence, lead critical processes, and deliver innovative solutions that enhance service reliability. If you thrive in fast-paced environments, enjoy solv...

About The Role Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities. The individual will be a cooperative team player working closely with the Service Delivery Manager and various other IT teams, for designing the rollout plans and all other release essentials, to effectively deliver releases as necessitated by the business. ...

About The Role TITLE Release and Deployment Manager REPORTING TO (FUNCTIONAL) Service Delivery Manager GEOGRAPHICAL REPORTING LOCATION Bangalore, India WORKING LOCATION Bangalore, India Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities. The individual will be a cooperative team player working closely with the Service Deliv...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordi...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and suppor...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration, policy admin Good to have skills : NAMinimum 3 year(s) of experience is requi...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educa...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 2 year(s) of experience is required Educati...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educa...

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthoriz...

Solutions Engineer - Major Incident Manager Desired Experience Range: 14+ years Location of Requirement: Bangalore Key Responsibilities Fulfill service requests within SLA timelines Monitor system health using industry standard monitoring tools such as DataDog, Conviva, Grafana, Splunk, BigPanda, etc. Maintain runbooks, intake procedures, and request fulfilment workflows Respond to issues arising from monitoring, inquiries, or automated reporting Assess incident priority and severity, and accurately log in ServiceNow or JIRA Perform initial incident triage, escalating to higher-tier support when needed Lead Priority 1 and 2 incidents as Incident Commander - coordinating resolution Deliver co...