386 Itil Certified Jobs - Page 13

The Service Desk Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The ServiceNow Lead Administration / Support role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow Lead Administration / Support domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Service Desk Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk Management domain.

The Change Analyst(Wholesale LOB) - OCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Change Analyst(Wholesale LOB) - OCM domain.

Key Responsibilities: Platform Management & Maintenance: Oversee the platform's health, including monitoring performance, troubleshooting issues, and performing regular maintenance tasks to ensure optimal operation. User Access & Security: Manage user accounts, roles, and permissions, ensuring secure access to the platform and its data. Configuration & Customization: Configure and customize the platform based on business needs, including building dashboards, reports, and workflows. Role & responsibilities

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, complex projects using appropriate frameworks, collaborate with sponsors to manage scope and risk, drive profitability and continued success, measure and communicate progress to leadership, and support sales through innovative solutions and delivery excellence. Key Responsibilities:Delivery Assurance specialists work with the service delivery organization and other compliance related functions to help1:Perform and supervise audits/reviews to assess risks in IO service environment2:Manage risk in service delivery to an acceptable level2:Increase the level of awareness of and compliance with policy/process related matters3:Support successful completion of various external compliance certification programs/internal compliance assessments4:Introduce continual improvement including lessons learned from matters requiring intervention.5:This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of IO Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice. Technical Experience:1:Minimum three to four years experience in Auditing principles and practices2:Minimum three to four years experience in Infrastructure Services3:Contract Management / Service Reporting4:Risk management or assessment5:Stakeholder management6:Good to have Certifications-CISA/ISO-27001 Lead Auditor/ITIL certification/PPSM and awareness of ISO 20000/CRISC/CISSP/CISM/CIPM/CIPT/CIPP/SOC1/SOC2 awareness, BCM ISO 223001 Professional Attributes:1:Good communication2:Teamwork3:Problem Solving Capabilities4:Work Planning and Management 5:Quick Learner6:Eager to take on responsible task7:Dedicated and Focused Educational Qualification:1:MBA-Information Security/ IT2:BE/B-Tech with CS/IT/related domain3:BSc- IT Additional Information:(i.e., travel, overtime %):1:Occasional within country travel 2:Flexibility in working hours Qualification 15 years full time education

Role & Responsibilities The Enterprise Architect Head will lead the Enterprise Architecture function, driving the design and implementation of an integrated technology landscape that aligns with the organizations business strategy and digital transformation goals. This role is responsible for developing a holistic, future-ready architecture roadmap across business, data, application, infrastructure, and security domains to support the organizations growth, agility, and innovation. Enterprise Architecture Strategy and Vision Develop and drive the enterprise architecture vision, strategy, and roadmap to align technology initiatives with business goals. Define and govern architecture principles, frameworks, and standards across business, data, application, infrastructure, and security domains. Lead efforts to modernize and optimize legacy systems, enabling adoption of emerging technologies such as cloud, Industry 4.0, AI/ML, IoT, automation, and composable architecture. Provide strategic guidance for adopting emerging technologies (e.g., AI, cloud, Industry 4.0). Business and IT Alignment Partner with business leaders to understand ELGis strategic goals, challenges, and opportunities, ensuring technology investments deliver measurable business outcomes Translate business strategies into actionable technology roadmaps, ensuring scalability, agility, and cost-effectiveness. Define architecture governance processes to assess and approve technology decisions while balancing innovation and risk. Support enterprise initiatives such as ERP modernization, platform integration, cloud migration, and data-driven transformation. Technology Architecture Leadership Oversee the development of architecture blueprints and reference models across all domains (e.g., business, data, application, and infrastructure). Drive the adoption of cloud-native architectures, microservices, APIs, and event-driven frameworks for modern application design. Partner with data teams to enable enterprise data platforms, master data management, and advanced analytics capabilities. Ensure robust security-by-design practices, collaborating with cybersecurity teams to embed security into the architecture lifecycle. Lead innovation by evaluating emerging technologies, trends, and vendors to assess their applicability to the organizations needs. Develop a future-state technology roadmap aligned with business strategy, considering manufacturing-specific needs like IoT, automation, and supply chain optimization. Monitor technology trends and industry best practices to ensure the architecture evolves with market demands Lead and mentor a team of architects specializing in business, data, application, infra and security domains Advocate for green IT and sustainable technology practices to align with corporate ESG goals. Act as the primary liaison between IT and business stakeholders to drive consensus and manage expectations. Collaborate with external vendors and consultants, as needed, to support the development and implementation of specific aspects of the business architecture. Continuously review and refine the enterprise architecture to ensure its relevance and effectiveness in supporting ELGi'S evolving needs and market dynamics. Lead and support business transformation initiatives driven by changes in the industry, market conditions, or internal strategic shifts. Architecture Governance and Standards Implement architecture governance frameworks and processes to standardize technology adoption across the enterprise. Chair the Enterprise Architecture Review Board (ARB), ensuring alignment of projects with defined architecture principles. Monitor compliance with architecture standards, identifying risks, opportunities, and deviations that require corrective action. Develop metrics and KPIs to measure architecture performance and value delivered to the business. Serve as a strategic advisor to leadership, ensuring technology investments drive innovation, operational efficiency, and business transformation. Establish governance processes to manage architecture compliance and ensure adherence to enterprise-wide standards. Define and oversee the implementation of enterprise-wide architecture standards, frameworks, and guidelines. Leadership and Team Development Lead and mentor a team of domain architects (business, data, applications, infrastructure, and security), fostering collaboration and excellence. Build a high-performing architecture function by upskilling the team and driving the adoption of modern architectural practices. Promote a culture of innovation, experimentation, and continuous learning to stay ahead of technology trends. Collaboration and Stakeholder Engagement Engage with IT leadership, business stakeholders, and external partners to drive alignment on technology strategy and priorities. Collaborate with delivery, operations, and project management teams to ensure seamless execution of technology initiatives. Manage vendor relationships, ensuring technology solutions meet architectural standards and business needs. Preferred Candidate Profile Strong expertise in enterprise architecture frameworks such as TOGAF, Zachman, or equivalent. Experience designing and implementing large-scale enterprise architectures across business, data, application, infrastructure, and security domains. Expertise in cloud architecture (AWS, Azure, or GCP), API management, microservices, and modern application development methodologies. Knowledge of emerging technologies, including AI/ML, IoT, edge computing, composable architecture, and automation. Deep understanding of data platforms, integration strategies, and cybersecurity principles in a modern enterprise landscape. Proven ability to develop enterprise architecture strategies that drive business transformation and operational excellence. Strong leadership skills with experience in managing and developing high-performing architecture teams. Ability to influence senior stakeholders and collaborate with cross-functional teams to achieve enterprise goals. Strong analytical mindset with the ability to assess complex technology environments, identify gaps, and propose innovative solutions. Excellent problem-solving skills with a focus on driving business outcomes through strategic technology initiatives. Exceptional communication, presentation, and interpersonal skills to engage with technical and non-technical stakeholders. Ability to translate complex architectural concepts into clear, actionable insights for business and IT leaders. 15+ of experience in enterprise architecture roles, including at least 5 years in a leadership capacity. Proven track record of driving enterprise-wide technology transformation in a global, complex environment. Experience in large-scale cloud migration, ERP modernization, application modernization, and data-driven initiatives. Exposure to the manufacturing industry or similar domains with diverse and legacy IT landscapes is preferred. Bachelors degree in Computer Science, Information Technology, Engineering or a related field (Masters Degree preferred) Certifications: TOGAF or Zachman certified ITIL Foundation / Expert Certified Information Systems Security Professional (CISSP) or equivalent (preferred) Cloud Certification (AWS, Azure, or GCP Architect) PMP or Agile certifications (e.g., SAFe, Scrum master) will be plus

Roles and Responsibilities Design, implement, and maintain ServiceNow platform to meet business requirements. Develop and configure applications, workflows, and integrations using ITIL processes. Manage change management process for changes made on the platform. Ensure compliance with security standards by implementing access controls and user permissions. Provide technical support to end-users through various channels (phone, email, chat).

Responsibilities As a team member of APS , you will have to : Provide L1/L2 Application support to Front Office and Operations users. Ensure adherence to APS support roster in terms of mailbox, web portal and hotline. Ensure batch related issues are attended and resolved on time Adhere to Service Level objective target and roadmap Escalate timely to Head of APS on possible risks, escalation matters and management issues. Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures Review and create application Support knowledge articles. Ensure that all the production deliverables are aligned with bank standards and best practices. Analyze system logs and identify potential issues with Application. Service monitoring, reporting and continuous improvement of the service quality and availability. Implement communication charter to provide updates on production health status on a proactive manner. Provide a high level of customer services and maintains customers trust and confidence by creating positive customer relationships, and successfully contributing to business goals and objectives. Should take part in 24/7 production support (i.e Shifts/Weekend/Public holiday) Technical & Behavioral Competencies Technical background in IT production (Good technical background OS and Java application Architecture: Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups) Outstanding analytical skills Exhibits effective written and verbal communication skills with all levels of management. Advanced Reporting skills in MS Excel or BI report High level of initiative, commitment, and drive Ability to work effectively under pressure and within short deadlines ITIL Certification (Preferred) Working experience in ServiceNow or equivalent ticketing tool Specific Qualifications (if required) Technical skills ITIL practices Unix OS Database (SQL/Oracle/PLSQL) Autosys or Any scheduling system Java Understanding & Troubleshooting Kafka / MQ / Tomcat Jira and Service Now

Key Responsibilities: Provide end-user desktop, hardware & software support Manage IT assets, installations, upgrades & troubleshooting Support trading/finance apps (Bloomberg, Refinitiv, CCIL, etc.) Remote support, ticketing via ServiceNow, printer support Maintain documentation, identify recurring issues, and drive fixes Work under high-pressure environments (Traders, Fund Managers) Requirements : Experience with ServiceNow, Windows/Mac OS, network patching Knowledge of financial apps and tools used in AMC setups Strong communication, customer service & problem-solving skills MCSE/ITIL certification preferred

Job Description Assisting in the food preparation process. Preparing Indian curry Cooking and preparing elements of high quality dishes. Preparing vegetables Assisting other Chefs. Helping with deliveries and restocking. Assisting with stock rotation Cleaning stations. Maintaining the reports

Roles and Responsibilities: 1. Prepare Technical documentation, functional requirements, technical specifications, budgetary estimates. 2. The candidate shall require good knowledge of IT Infrastructure & Optical Fibre, hands on expertise in server, system management & sound knowledge of networking protocols. 3. Oversee the network implementation needs and review network system regularly. 4.Monitor network performance and evaluate issues generated. 5. Analyse and interpret traffic and utilization of services running on network connections, provide recommendations on capacity planning. 6. Prepare documentation, functional requirements, technical specifications, budgetary estimates. Preferred candidate profile Preference to candidates who have 2 to 3 years experience in NOC, Data centers of large IT, ISP, Telecom networks. Mandatory: 1. Age less than 40 Years. 2. Minimum 8 years of experience in handling NOC, Data centers of large IT, Telecom networks out of overall experience of 12 years. 3. Working experience in Telecom, Internet service Providers & Knowledge of Fibre & Telecom Operations - IT & Non IT 4. Good Knowledge of IT Infrastructure & Optical Fibre. 5. Hands on expertise in server, system management. 6. Sound knowledge of networking protocols.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations Since 2011, our mission hasnt changed "” were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform We work on large scale distributed systems, processing almost 3 trillion events per day We have 3.44 PB of RAM deployed across our fleet of C* servers and this traffic is growing daily Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward Were also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other Ready to join a mission that mattersThe future of cybersecurity starts with you. About The Role CrowdStrike is hiring a Sr Engineer Observability to help take our observability and tracing capabilities to the next level We are looking for a highly-technical, hands-on Engineer with experience using several open source projects commonly found in large-scale deployments Our team works to develop infrastructure services to support the CrowdStrike engineering teams' pursuit of a full DevOps model. What You'll Do Ensure a reliable and tested platform that provides comprehensive application performance monitoring and distributed tracing Architect, test and build a large scale observability platform leveraging Sentry and distributed tracing solutions Design and implement end-to-end tracing across microservices architecture Build, test and deliver kubernetes operators You will participate in 24x7 on-call rotations (monthly or bi-monthly) Participate in regular retros, capacity and planning meetings with your team, allowing team collaboration and discussions in a high fidelity manner Be part of "lunch and learn" demosfor new POCs or design sessions to work out new architectures Flexible working with transparent communication, we encourage flexible working and a healthy work life balance Responsible for reviewing new design proposals from your peers What You'll Need Experience in Observability, with focus on error tracking and distributed tracing (Sentry, OpenTelemetry, Jaeger or similar solutions) Experience in software development, preferably with building Kubernetes operators using (Python, Bash or Go) Experience with large-scale, business-critical Linux environments Experience operating within the cloud, AWS & GCP preferred Experience with TDD, CI/CD, Chaos Engineering or similar resilience and reliability practices for infrastructure development 8+ years industry experience Bonus Points Proven ability to work effectively with both local and remote teams. Rock solid communication skills, verbal and written. A combination of confidence and independence, with the prudence to know when to ask for help from the rest of the team. Contributions and involvement in OSS projects Experience with being on-call Knowledge of SRE, Devops and Gitops practices Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role s, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified„¢ across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Show more Show less

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices – In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management.Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services? We believe in building a diverse andhigh-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidatewill be expected to demonstrate and fully adopt these: Global Perspective -We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress -we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

TPM to join Security & Compliance function. Responsible for bridging the gap between the Security stakeholders and the (DB) team. will drive cross-functional coordination,& play role in audit and compliance processes conducted by firms like Deloitte.

Seeking an Operations Manager to lead IT services, manage projects, procurement, HR support, and vendor relations. Must have 6+ years' experience and be willing to travel to DRC as required. Certifications like ITIL/PMP preferred.

Job Details As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience. Responsibilities: Configure and customize ServiceNow to meet specific business needs. Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions. Evaluate new features and provide comprehensive analysis and recommendations. Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures. Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches. Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform. Keep up to date with new features and capabilities of the ServiceNow platform. Proactively share knowledge with team members. Provide technical coaching and oversight to junior developers. Participate in code reviews to ensure quality standards are met. Estimate solution complexity based on factors such as time, cost, and quality. Education and work experience: Minimum of 5 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades. Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP. Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies. Proficiency in JavaScript programming for scripting within the ServiceNow platform. Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Skills and knowledge: Ability to communicate effectively with stakeholders at all levels within the organization. Practical experience with agile methodologies and tools. Proven ability to drive results and readiness across multiple solutions. Possession of an ITIL certification is preferred. Possession of ServiceNow certificates is preferred. . ServiceNow Developer ServiceNow Platform JavaScript Configuration Integration Scripting Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Demonstrated mastery of ServiceNow API. Excellent in written and oral Communication TeamPlayer What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Team Lead – IT Helpdesk (Full time) Total Experience Required - 5 Years/ Team Lead - 2 Years ITIL Foundation Certification is preferred MCP/CCNA/Comp TIA+ certifications (a plus). ZTNA tools exposure will have an added advantage.

Document Management Systems - AODocs, DocuSign Google Workspace Integration Tools Scripting & Automation Identity & Access Management Collaboration & Enablement Monitoring & Analytics ITSM & Support Platforms Architecture & Documentation Required Candidate profile Must - AODocs, Google Workspace, Microsoft 365 tools, SharePoint, OneDrive, MS Teams, Certification - ITIL v4, M365 Certified Enterprise Administrator Expert, GWS Admin Certification