1246 Itil Certified Jobs - Page 10

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Detailed J Experince - 7year MIM exp mandatory - 5 years Locationa - Chennai Rates including mark up - 120K/M Experience: Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain. Certifications: ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices Technical Proficiency Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams. Communication Skills Highly articulate, with t...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Perficient India is looking for Lead Technical Consultant to join our dynamic team and embark on a rewarding career journey. As a Lead Technical Consultant - AEM QA, the professional is responsible for managing, monitoring, and supporting end - to - end operations related to their domain. This includes troubleshooting technical issues, implementing process improvements, and ensuring system stability and operational efficiency. The role involves close collaboration with cross - functional teams, maintaining documentation, and providing timely resolutions to complex challenges. In addition, the individual is expected to identify risks, propose automation or optimization initiatives, and adhere...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will invo...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

Job Title: Customer Operations Specialist,-Problem Management LOcation-Delhi NCR Shift-EMEA Shift -2PM onwards(IST) Reports to: Operations Manager Function: Customer Operations, Services Role Summary: As a Customer Operations Specialist Problem Manager at Insight, you will lead the implementation and continuous improvement of Problem Management processes across EMEA. Youll drive root cause analysis, trend monitoring, and proactive service enhancements to reduce incidents and improve client satisfaction. This role also supports service transitions, knowledge management, and change/configuration processes, ensuring ITIL-aligned service excellence. Key Responsibilities: Lead proactive and react...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. You...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Critical Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuri...

About The Role Project Role Release Train Engineer Project Role Description Facilitates Agile Release Train events and processes, including communicating with stakeholders, escalating progress impediments, managing risk, and driving improvement. Works with Product/Solution Management, Product Owners, and other stakeholders to ensure strategy and execution alignment. Must have skills Salesforce DevOps Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Release Manager you will facilitate Agile Release Train events and processes, ensuring effective communication with stakeholders and addressing any progress im...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructur...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day...

Could you be the full-time Service Delivery Manager Cloud and Compute in Bangalore were looking for? Your future role Take on a new challenge and apply your cloud and compute infrastructure management expertise in a cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in ensuring the safe delivery of innovative technology changes and enabling stable, secure, and reliable infrastructure services. Day-to-day, youll work closely with teams across the business (e.g., suppliers, IT functional areas, and business partners), lead the resolution of major infrastructure challenges, and contribute to cost optimization strategies, among other...

Key Responsibilities Automation Strategy & Execution Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort. Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions. Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.). Monitor and report on automation performance metrics and ROI. Service Request Management Oversee the end-to-end lifecycle of IT service requests, ensuring timely and quality resolution. Optimize workflows and SLAs for service request fulfilment. Drive continuous improvement in service request processes thro...

Project Role : Advanced Application Engineer Project Role Description : Utilize modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Advanced Application Engineer, you will utilize modular architectures, next-generation integration techniques, and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. You...

Educational Requirements Bachelor of Engineering,BTech,BSc,BCA Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities Responsibilities: Support Desktop & Laptop OS Windows, Mac installation, configuration & troubleshooting Microsoft patches, AV and desktop application support Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices Install & troubleshoot standard software Email & Application Support Basic LAN IP address allocation, conflicts, able to differentiate the required network from others Wireless LAN troubleshooting Perform Install, Move, Add or Change (IMAC) at the workstation level AD domain Resolve Printer installation and sharing related issues (Network / Local Printer) Scanner...

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with thi...

Role Overview The Release Manager for IT Operations is responsible for planning, coordinating, and overseeing the deployment of changes and releases across IT systems and services. This role ensures that releases are delivered smoothly, with minimal disruption to business operations, and in alignment with ITIL and organizational standards. Experience with ServiceNow is essential for managing workflows, change records, and release calendars. Role & responsibilities Define and manage release schedules across multiple environments. Coordinate with application, infrastructure, and support teams to ensure readiness. Lead release deployment activities, including pre-release checks and post-release...

Coordination of Change Planning, Scheduling and Execution via Service Now supporting Infrastructure Services Program Management • Leverage Change Templates to support Change submission where Technical teams request due to complex change requirements and/or multiple team involvement • Coordination of Change Task acceptance and Change Approvals with impacted technology, application, business contacts and other support teams as applicable to ensure timely approvals before expiration. • Interface with Change Approval Boards and individual stakeholders to drive change from initial request to full approval (implementation completed) working thru change rejections, reporting on status of changes ba...