1246 Itil Certified Jobs - Page 9

Job Designation- Manager Operations Shift: 2 PM -11 PM IST Location: Delhi NCR, Bangalore this is a hybrid work opportunity. Insight at a Glance • 14,000+ engaged teammates globally with operations in 25 countries across the globe. • Received 35+ industry and partner awards in the past year • $9.2 billion in revenue • #20 on Fortunes World's Best Workplaces list • #14 on Forbes World's Best Employers in IT 2023 • #23 on Forbes Best Employers for Women in IT- 2023 We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrato...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary : As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the ...

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and c...

Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Critical Incident Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service man...

Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Solarwinds Administration Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and performance standards. You will also engage in problem-solving discussions, providing insights and solutions...

Data Confiance seeks a Client Solutions Partner to drive presales, solution design, and executive client engagement. Requires 610 yrs in cloud, networking, or security, with expertise in proposals, HLD/LLD, TCO/ROI, and C-suite presentations. Health insurance Provident fund

Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification Graduate Summary As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

A total experience of 5 7 years in Administering BMC ITSM versions : 2020.XX & onwards ITIL V3/ V4 Foundation certification Knowledge of help desk operations and fundamentals Hands on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of ...

Develop and Implement Change Management Strategies : Formulate detailed plans that specify how changes will be communicated and enacted within the organization. Lead Change Initiatives : Manage the implementation of change initiatives from start to finish, ensuring they align with the organization s objectives. Conduct Impact Assessments: Evaluate the impact of changes on different stakeholders and identify potential risks related to the change process. Design Training and Communication Programs : Create and deliver training sessions along with communication strategies to equip employees for forthcoming changes and help them grasp the associated benefits and processes. Engage Stakeholders : ...

The Organizational Change Specialist will implement the change leadership plan to successfully transition specific functional teams and their business partners to the new Global Business Solutions+ (GBS+) model. This role requires an experienced change professional who has excelled in delivering change in complex programs and has a strong track record of success in organizational change, employee engagement, and business readiness. The success of their efforts will result in on-time transition, change risk mitigation and optimized benefit realization. Key Responsibilities: Implement change management strategies and plans that maximize employee adoption and minimize resistance. Establish and ...

Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & Maintenance Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management Configure platform ...

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Location - Chandigarh,Dad...

Job Title : Project Manager, ServiceNow Software Projects Location : Chennai, India Experience Level: 8-10 years (including significant experience with ServiceNow software project delivery) Role Overview: The ServiceNow Software Project Manager leads the planning, execution, and delivery of software initiatives within the ServiceNow platform. This role focuses on end-to-end delivery of ServiceNow modules and custom solutions. The ideal candidate has a software project management background, solid understanding of ServiceNow architecture and its application lifecycle. Key Responsibilities: Lead the full lifecycle of ServiceNow software projects, from scoping and design to release and post-imp...

Job Title: Customer Operations Specialist,-Problem Management LOcation-Delhi NCR Shift--2PM onwards(IST) Reports to: Operations Manager Function: Customer Operations, Services Role Summary: As a Customer Operations Specialist Problem Manager at Insight, you will lead the implementation and continuous improvement of Problem Management processes .Youll drive root cause analysis, trend monitoring, and proactive service enhancements to reduce incidents and improve client satisfaction. This role also supports service transitions, knowledge management, and change/configuration processes, ensuring ITIL-aligned service excellence. Key Responsibilities: Lead proactive and reactive Problem Management,...

Answering calls, emails, and ticket submissions Logging issues and resolutions Troubleshooting and diagnosing issues Providing solutions to issues Escalating unresolved problems to higher levels of support Advising users on how to use software and hardware Updating software and installing new software Grant Account Access Roles and Responsibilities Answering calls, emails, and ticket submissions Logging issues and resolutions Troubleshooting and diagnosing issues Providing solutions to issues Escalating unresolved problems to higher levels of support Advising users on how to use software and hardware Updating software and installing new software Grant Account Access

The Hemisphere is looking for IT to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Exp- 5-12yrs Location- Remote Shift- US shifts(5:30Pm-2:30am) Interested candidates please share cv @sneha.m1@gomoder.com Job Summary for Identity Access The Cybersecurity Engineer focuses on identity access management within the Corporate Security Office. The Engineer uses Sailpoint IIQ to design and implement the configuration required to automate application and system user management to ensure the security of data and access within the environment. The role involves technical implementation objectives and direct interface with various stakeholders. The work of this position has a material effect on the safety and soundness of data and systems which will influence and impact Cenlars compe...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

We are looking for an experienced Problem Manager to lead ITIL-based service management processes and drive continual service improvement across IT operations. Lead Incident, Problem, and Change Management processes aligned with ITIL best practices. Required Candidate profile Manage major incidents, vendor coordination, ensure SLA compliance. Strong knowledge of ITIL processes (V3/V4 Certified preferred). Excellent communication, analytical, stakeholder management skills. Perks and benefits To be discussed post interview process

Location-Delhi NCR(Noida And Gurugram) EMEA SHift-2PM onwards Role Summary: The Manager Services plays a key leadership role within Insights Global Delivery Network (GDN), overseeing SGDA-aligned Service Management teams across EMEA. This role ensures consistent, high-quality service delivery aligned with SGDA processes, drives operational excellence, and fosters client satisfaction through proactive governance and continual improvement. Key Responsibilities: Lead and mentor Service Management teams to deliver core obligations and exceed client expectations Align team processes with SGDA standards and collaborate with EMEA process leads Monitor operational KPIs and proactively address perfor...

Key Responsibilities: Manage user requests and tickets efficiently. Monitor Level 1 tickets and route them appropriately. Handle Level 2 tickets depending on the reported issue. Address incidents, problems, changes, and service requests as required. Coordinate with other teams, vendors, or stakeholders during deployments, upgrades, or implementations. Track and monitor all tickets. Provide timely reports for auditing and compliance purposes. ***Preferred candidate profile*** Immediate joiners can send CV to aman.a@acesoftlabs.com Follow/connect me on linkedln : https://www.linkedin.com/in/aman-b056091b1/

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...