385 Itil Certified Jobs - Page 11

Hi, We are having an opening for Wintel Manager(Server & OS Management) at our Mumbai location Job Summary : Experienced IT Infrastructure Lead responsible for managing day-to-day operations of the Wintel environment, including Servers, Virtualization platform, and associated technologies. This role involves collaborating with vendors and cross-functional teams to deliver BAU services and infrastructure projects, while ensuring secure, compliant, and efficient IT operations. Key responsibilities include solution design, technical governance, patch and compliance management, lifecycle planning, and audit readiness. The position also focuses on mentoring team members, driving root cause analysis and performance improvements, and ensuring readiness for technology migrations and hardware refreshes. Areas Of Responsibility : Key Deliverables & Responsibilities Operational Excellence Manage the global Wintel operations (Windows & Linux, Virtualization, File Servers and related Ecosystem) in partnership with service provider. Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth. Govern patch compliance, performance optimization, and infrastructure hardening. Review, standardize, and drive continuous improvement of operational tasks and GSOPs. Design, Manage and Perform the DR for applications inline with Backup, Storage and Application teams. Project Management & Technical Delivery Lead the technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions. Architect and implement infrastructure solutions for new business requirements. Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades. Ensure proper documentation and technical sign-off for infrastructure change implementations. Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals. Manage annual IT infrastructure budgets including hardware refresh, AMC, licensing, and managed services costs. Governance, Compliance & Audit Maintain compliance with internal controls, GxP, and InfoSec policies. Conduct periodic review of EOL/EOS platforms and define decommission strategies. Track and resolve audit findings, document evidences, and support RCA processes. People & Stakeholder Management Mentor and develop Wintel L2/L3 team members and assess skill readiness in tower in line with service provider. Collaborate with application, security, and compliance teams for cross-functional initiatives. Vendor & Partner Management Govern SLAs, KPIs, and deliverables of infrastructure service partners. Lead operational governance meetings with service provider and track performance metrics. Review contract alignment, invoicing accuracy, and resource utilization. Financials, Inventory & Risk Govern asset lifecycle and Wintel server license compliance across environments. Maintain an up-to-date CMDB and ensure accuracy for DR/BCP planning. Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting. Innovation & Strategic Planning Identify infrastructure gaps and propose innovative solutions including automation. Drive modernization of Windows platforms and transition cloud environments which are supported. Educational Qualification : Graduation Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Windows Server Administrator VMware VCP , Hyperconverged ITIL Foundation Scripting language VB, Bash or Powershell Experience : 10 to 12 years experience. Skill (Functional & Behavioural): 12+ Wintel Management 10+ VMware Virtualization Server hardware management. Windows servers & Linux server Management Knowledge on Active Directory, ADFS and Knowledge of Azure AD is Plus License and SLA Tracking. Knowledge on Network Management Knowledge Cloud management People Management

Hi, We are having an opening for Senior Domain Lead-AD/IDAM & Email Lead/Architect at our Mumbai location Job Summary : We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems , Active Directory (AD) , Identity & Access Management (IDAM) , and their security and cloud integrations . The role focuses on end-to-end management and security governance across hybrid environments, ensuring scalable, secure, and compliant digital identity and collaboration infrastructure. Areas Of Responsibility : Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Partner with SOC and Security teams to respond to identity and email-related threats or incidents. 4. Cloud Integration & Identity Governance Administer and secure cloud identity solutions across Azure, Microsoft 365, and third-party SaaS platforms. Align hybrid AD and Azure AD with cloud security frameworks and Zero Trust principles. Manage B2B/B2C identities, OAuth/SAML integrations, and conditional access policies for external partners. 5. Projects & Transformation Lead initiatives such as: Email platform migration or consolidation (e.g., from on-prem to M365), Deployment of IDAM platforms, Secure collaboration tool rollouts, Cloud-first identity transformations. Define project scope, success metrics, resource plans, and stakeholder engagement strategy. 6. Compliance, Governance & Risk Management Define and maintain governance frameworks for collaboration, identity, and directory services. Ensure alignment with compliance standards (e.g., GDPR, ISO 27001, HIPAA, SOX). Conduct periodic access reviews, admin audits, and mailbox permissions checks. Own documentation, runbooks, and policy lifecycle management. 7. Vendor & License Management Manage third-party service providers and tools across email security, cloud identity, and collaboration suites. Oversee licensing, renewals, and performance reviews. Evaluate and onboard new solutions as per evolving enterprise needs. 8. Leadership & People Management Lead a team of email, AD, cloud, and IDAM specialists. Assign responsibilities, set goals, and promote cross-skilling and upskilling. Ensure availability through structured support models, escalation procedures, and documentation. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Azure Administrator / Security Engineer Associate Certified Information Systems Security Professional (CISSP) optional but a plus ITIL Foundation / Intermediate Project Management Certification (PMP / Prince2) Experience : 12-15 Years of experience Skill (Functional & Behavioural): Technical Skills: Microsoft 365 administration: Exchange, Teams, SharePoint, Defender for O365 Hybrid AD and Azure AD, including AD Connect, GPOs, DNS, DHCP PowerShell scripting for automation and reporting Identity tools: SailPoint, Okta, Saviynt, Azure AD Premium Email security protocols: SPF, DKIM, DMARC Email filtering & security: Defender, Mimecast, Proofpoint AD security best practices and hardening (LAPS, tiering, auditing) Cloud identity and app integration (OAuth, SAML) Soft Skills: Strong leadership, communication, and cross-functional collaboration High attention to detail, especially around security and compliance Problem-solving under pressure and with complex systems Strategic thinking with a proactive mindset toward continuous improvement Pharma industry experience is an advantage.

Hi, We are having an opening for Network Operations Manager at our Mumbai location. Job Summary : We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT/OT convergence, vendor and SLA governance , and segmentation strategies to ensure security, availability, and scalability of network services. The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments. Areas Of Responsibility : Network Operations & Monitoring Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity. Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting. Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains. Project & Transformation Leadership Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.). Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements. Own project lifecycle from requirement gathering and solutioning to handover and documentation. Vendor & SLA Management Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery. Negotiate and monitor SLAs , ensure issue escalation procedures are followed, and drive continuous improvement with vendors. Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships. Infrastructure Governance & Compliance Establish and enforce network policies , standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.). Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations. Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates. Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations. Security & Segmentation Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones. Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments. Team Leadership, Knowledge Management & Resource allocation Lead and mentor a team of network engineers and analysts (L1L3). Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity. Prepare and manage the network operations budget, ensuring cost-effective utilization of resources. Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field Specific Certification : CCNP / CCIE ITIL v4 Foundation or Intermediate PMP / PRINCE2 (optional for project oversight) Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role Skill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.) Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure) Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration Proven experience in vendor/SLA governance, audit readiness, and compliance frameworks Excellent understanding of ITIL , network governance , and enterprise change control processes

Hi, We are having an opening for Senior Manager-Network Architect at our Mumbai location Job Summary : We are looking for a dynamic and forward-thinking Senior Network Architect to lead the strategy, design, and implementation of our enterprise-wide IT and OT network infrastructure. This role requires a perfect blend of technical expertise, leadership, and project delivery skills , with a focus on cloud connectivity, network security, segmentation, and emerging technologies (SD-WAN, 5G/6G). You will be responsible for designing scalable, secure, and high-performance network architectures that support business growth, compliance, and digital transformation. This role demands a strategic thinker with a deep understanding of networking technologies, protocols, and best practices to support our organization's evolving needs. Areas Of Responsibility : Architecture, Design & Delivery Lead the end-to-end design of enterprise network architecture , including cloud, data centre, campus, OT, encompassing LAN, WAN, WLAN, SD-WAN, and cloud networking that aligns with business objective Develop High-Level Design (HLD) and Low-Level Design (LLD) documents along with Bill of Materials (BOM) and Bill of Quantities (BOQ) . Evaluate and integrate emerging technologies to enhance network performance and security. Design and implement macro and micro segmentation , next-generation firewall architectures, and secure SD-WAN topologies. Architect cloud networking and security solutions (AWS, Azure, GCP) using Transit Gateway, VPC peering, Azure Firewall, etc. Project & Program Management Lead the technical delivery of complex networking projects including cloud integration, OT segmentation, secure remote access, and SD-WAN rollouts. Own project lifecycle from requirement gathering and solutioning to handover and documentation. Define capacity planning models to forecast bandwidth, throughput, and resource utilization. Oversee the deployment of network solutions, ensuring minimal disruption to business operations. Ensure compliance with industry standards and organizational policies during implementation Technology Evaluation, POCs, RFPs & RFIs Evaluate and recommend new technologies, platforms, and OEMs through competitive assessments, RFI/RFP , and Proof of Concept (POC) . Drive strategic network transformation initiatives by selecting the most appropriate solutions based on TCO, scalability, and regulatory needs . Design and enforce network security protocols to protect organizational data and resources. Ensure compliance with relevant regulations and standards (e.g., ISO 27001, NIST). Leadership & Vendor Management Lead and mentor a cross-functional team of engineers, architects, and project managers. Manage technical engagements with vendors and partners ensuring alignment with architecture standards and service levels. Collaborate with cybersecurity, infrastructure, operations, and compliance teams to maintain enterprise governance. Manage and monitor vendor driven agreed SLAs based parameter set Security, Cloud & OT Integration Architect secure IT and OT connectivity using Zero Trust models , EDR/XDR , NAC , and network segmentation . Design and enforce network security protocols to protect organizational data and resources. Design resilient OT networks that meet ISA/IEC 62443 , NIST , and GxP compliance standards. Collaborate with the security team to address vulnerabilities and implement mitigation strategies. Stakeholder Communication & Presentation Present technical solutions, risks, roadmaps, and architecture proposals to leadership, including CIO, CISO, and steering committees. Translate business goals into network design and infrastructure strategy. Maintain detailed documentation of network configurations, processes, and procedures Provide training and mentorship to junior network staff and other stakeholders. Educational Qualification: Bachelor's/Masters in Computer Science, Engineering, or IT Specific Certification : CCNP/CCIE, PCNSE, AWS/Azure Network Specialty, CISSP, TOGAF, PMP/ITIL v4 Experience : 10-12 years experience Skill (Functional & Behavioural): Networking: BGP, OSPF, VXLAN, SD-WAN, MPLS, 5G/6G, WAN Optimization Cloud Networking: AWS Transit Gateway, Azure VNet, ExpressRoute, Direct Connect, NSG/UDR Security: NGFWs (Palo Alto, Fortinet, Cisco), ZTNA, CASB, Zscaler/Netskope, EDR/XDR (CrowdStrike, Defender), NAC Segmentation: Micro and macro segmentation, VRFs, SGTs, VLANs OT Networking: Industrial firewalling, SCADA/PLC segregation, ICS/OT security policies

Summary The role of Service Desk Analyst is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Action and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels. Ensure that ticket assignments will maximize efficiency. Escalate tickets to the relevant level if required and request updates. Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups. Proactively keep the end user updated on the current ticket status with related communications. Stay up to date with all relevant technology hardware and software to provide the first level of support. Assist in relevant and identified projects and contributes inputs where required. Assist in disaster recovery testing and support for any production disaster recovery incidents. Contribute strongly to the team in achieving the overall team objectives. Actively gain knowledge from more experienced team members. Ensure that all activities conform to the process and procedures that are in place in the IT department. Ensure complete compliance with internal and corporate policies REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A degree in IT or relevant experience ITIL Certified General knowledge of information technology, theory, principles, and practices. Any technical qualifications Experience Minimum of 2 years in a helpdesk role. Outstanding time management, organizational skills, oral/written communication skills, critical thinking and attention to detail is required. Ability to interact and communicate with colleagues efficiently and effectively. Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions. Be adaptable and work as an effective member of a team. Work conscientiously and use own initiative. Be calm under pressure and manage stressful situations. Strong MS Office Skills. Strong understanding of Active Directory. Experience support Team and office 365. MFA experience

Position IT Project Manager Location – Kolkata Exp – 5+yrs Communication – Excellent Communication in English ** ITIL Certification Mandatory Job Description: Understand project scope, objectives, timelines, and deliverables. Ensure adherence to project milestones and deadlines. Act as a bridge between IT teams, facility management, and business stakeholders. Conduct regular meetings with clients, vendors, and internal teams. Manage expectations and ensure transparent communication. Oversee implementation and maintenance of IT systems supporting facilities Coordinate smart building technologies and automation. Ensure compliance with safety, environmental, and IT governance policies. Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Oversee upgrades and patching for OS, databases, and critical applications. Ensure high availability, backup, and disaster recovery strategies. Evaluate, onboard, and manage third-party vendors for hardware/software/FMS services. Define, monitor, and enforce Service Level Agreements Ensure timely escalation and resolution of issues. Identify risks, dependencies, and bottlenecks. Implement mitigation plans and maintain compliance with security policies and regulations (ISO, ITIL, etc.). Conduct audits and ensure operational standards. Lead cross-functional project teams (engineers, facility techs, support staff Allocate tasks, track progress, and mentor junior team members. Maintain documentation for all phases of the project. Prepare regular status updates for senior management. Track KPIs and generate performance reports. Strong knowledge of ITIL framework, facility operations, and infrastructure management Proficiency in managing budgets and vendor contracts understanding of networks, servers, security, and building systems KRAs: Achievement of contractual SLA targets for all accounts Pending ticket/dashboard review - Ensuring no tickets are pending without depdendency Ensure reports/dabhboard/KPI's are published as per agreed frequency and calendar Engagement - Structured review with business stakeholders (HODs, CIOs, IT Managers) to govern the BU's and enrich end user experience Tracking of discussion points/MoM for closure within agreed timelines Major Incident Management - RCA submission as per agreed SLA No. of escalations handled and controlled during the cycle Standardization and/or transformation project timelines are met as committed Reduction in ticket volume through ticket analysis and drive action plan execution Reduction in efforts - Analyse data and processes to reduce leakage Implement continual service improvement plan & track execution Appreciations from stakeholders Ensure project/account specific SOP's to facilitate smooth delivery by the team Review & update project/account specific SOP's/Runbooks Functional adherence - Ad-Hoc tasks deliverables Competent in required job skills/knowledge both technical and practical.

Hi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector. Areas Of Responsibility : Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions. Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders. Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met. Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams. Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance. Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements. Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring. Identify risks and issues in service delivery and implement timely corrective actions. Coordinate with technical teams to ensure smooth implementation and ongoing support of services. Manage escalations and ensure timely resolution of service issues. Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services. Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs. Manage vendor relationships and third-party service providers to ensure contractual obligations are met. Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework. Facilitate audits and inspections by regulatory bodies related to IT systems and services. Educational Qualification :Bachelors degree in computer science, Information Technology, or a related field Specific Certification : ITIL v4 certification (Foundation or higher) is required. Skills: Excellent leadership and interpersonal skills. Strong analytical and problem-solving abilities. Effective communication and stakeholder management Experience : 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred. Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred. Demonstrated experience managing cross-functional teams and vendors in a matrix environment. Proven ability to manage complex projects and priorities under regulatory scrutiny.

Overview The Infrastructure Delivery lead Compute will ensure delivery of IT Infrastructure Services across compute Datacenter, Distributed, Cloud and other initiatives around compute services enablement. This includes analyzing requirements from the business and/or deployment organizations, initiating requests with PepsiCos managed service suppliers and partners, reviewing and approving design, solutions and partnering with PepsiCos strategic partners and suppliers to deliver solutions in line with PepsiCo Infrastructure engineering and architecture standards. This role involved demand shaping, coordinating with project management team, implementation team, market teams to successfully implement new solutions and support until handed over to sustain support. Responsibilities Ensure infrastructure projects delivery on-time and within budget. Manage work-in-take for projects and business as usual demand. Create and track service requests assigned to managed service providers in support of business as usual and projects. Review and approve technical solutions and estimations provided by PepsiCos suppliers. Manage project communications and reporting Develop project KPI dashboards; Track and report on overall health of the projects including risks and issues; setup and delivery consistent project updates and status via regular project performance scorecards Partner with Asset Management team in hardware procurement and asset tracking Assist with onboarding PepsiCos Infra delivery suppliers and partners Drive and deliver with project budget management, tracking, forecasting and billing reconciliations. Drive and manage with escalations to the 3rd party suppliers, and review 3rd party supplier's response levels to Service Requests and Change Requests. Ensure continuous improvement in value optimization, IT performance, and business processes where applicable Implement standard and improved processes and tools to improve the quality and efficiency of Infrastructure delivery based on ITIL methodology. Maintain and update system documentation including process and procedure manuals. Ensure handoff to IT Operations team for seamless transition from project completion to ongoing sustain Qualifications Bachelor's Degree Required (computer science, computer engineering, or information systems) 15 or more years of technology and IT experience, with minimum of 5 years in IT Infrastructure services (Compute/ Database / Cloud) in delivery and/or architecture and engineering and/or Operations domains. Comprehensive understanding of one or more of the following areascompute / Server and storage technologies, Disaster Recovery, database (Oracle, SQL) services. Experience working on large scale infrastructure projects Infra refreshes, consolidating and modernizing technology footprints, cloud integration and migration, and network traffic/capacity optimization. Ability to partner with multiple internal and vendor teams effectively, manage deliverables and outcomes through multiple managed service providers. Strong communication and presentation skills New office IT Infrastructure enablement

Hi, We are having an opening for Senior Manager-Workspace Management at our Mumbai location. Job Summary : We are seeking a highly experienced Senior Manager Workspace Management to lead the strategy, implementation, and continuous improvement of digital workplace technologies and services across a global pharmaceutical enterprise. The ideal candidate is a strategic leader who blends deep technical expertise with a strong customer service mindset, ensuring a seamless and secure digital workplace experience across a dynamic, enterprise-level environment. This role is responsible for leading all aspects of end user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support across R&D, manufacturing, quality, commercial, and corporate functions. The candidate will champion modern workplace enablement in a GxP-regulated environment, focusing on productivity, mobility, and collaboration across workforce. Areas Of Responsibility : Lead the global end user services strategy, aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction. Oversee the management and continuous improvement of desktop support, collaboration tools, mobile device services, and VIP/executive support. Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions. Champion a user-first culture by continuously improving IT service delivery through proactive problem management, feedback loops, and digital adoption strategies. Own the ITIL-aligned service lifecycle for end user services, including incident, request, knowledge, and change management. Lead and mentor a global team of IT professionals, fostering a culture of accountability, innovation, and excellence. Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment. Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships. Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions. Provide white-glove support to executive leadership, ensuring exceptional responsiveness and discretion. Educational Qualification : Bachelors degree in information technology, Computer Science, or related field; Masters degree or MBA is a strong plus. Specific Certification : ITIL V4 Intermediate Microsoft 365 Certified: Endpoint Administrator Associate: Microsoft Certified: Azure Fundamentals Skills : Strategic thinking with strong execution and delivery focus Exceptional leadership and team development skills Excellent communication, presentation, and executive stakeholder engagement Strong analytical and operational problem-solving abilities Experience : 15-20 years of progressive IT experience, with at least 8+ years in a leadership role managing end user services in a large, complex organization In-depth experience with Microsoft 365, Windows, MacOS, Intune, Endpoint management system, endpoint security solutions & experience with End User solutions preferred. Proven experience managing global teams, distributed environments, and hybrid (remote/onsite) user bases. A strong track record in IT operations, digital transformation, vendor management, and employee experience is essential. Demonstrated experience driving enterprise-wide service improvements, technology modernization, and digital workplace strategies

9-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details; Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members; Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. Secondary Skills Apart from these, other critical area is CMDB / Asset Management / SCAM The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

Hi, We are having an opening for License Compliance & GRC Manager a our Mumbai location. Job Summary : We are seeking a dynamic and detail-oriented Manager HAM, SAM, Licensing Compliance, and GRC to lead the governance of IT assets and licensing compliance while also managing governance, risk, and compliance (GRC) functions. This strategic role will oversee hardware and software asset management (HAM/SAM), ensure compliance with licensing agreements, and implement IT GRC frameworks in line with organizational policies and global standards. The ideal candidate should have a strong understanding of IT asset lifecycle management, licensing models, audit processes, and regulatory compliance, along with proven experience in risk management, policy enforcement, and IT governance. Areas Of Responsibility : 1. Hardware & Software Asset Management (HAM/SAM): Manage the full lifecycle of IT assets (procurement to retirement). Maintain accurate inventories for hardware and software using ITAM tools. Define and enforce asset tracking standards and policies. Optimize asset usage and reduce costs through efficient deployment and redeployment strategies. 2. Licensing Compliance: Ensure adherence to software licensing agreements and regulatory requirements. Conduct regular audits and true-ups for major software vendors (Microsoft, Adobe, Oracle, etc.). Track software usage and entitlements to prevent overuse or underutilization. Work with procurement, legal, and vendor management for contract reviews and renewals. 3. Governance & Reporting: Generate regular reports and dashboards on asset utilization, compliance status, and cost optimization. Establish KPIs and SLAs for IT asset management and ensure alignment with global governance standards. Collaborate with procurement, finance, security, and infrastructure teams for process integration. 4. Team & Vendor Management: Lead a team of analysts/coordinators for asset and compliance operations. Liaise with software/hardware vendors and external auditors as required. Drive training and awareness on asset handling and compliance best practices. Educational Qualification : Bachelors degree in Information Technology, Computer Science, or a related discipline. Specific Certification : ITIL v4 Foundation Certified Software Asset Manager (CSAM) Microsoft Licensing Specialist Certification Skills : Strong analytical and audit skills Excellent communication and stakeholder management Policy writing and enforcement Risk identification and mitigation Attention to detail with process-driven mindset Experience : 8-12 years of experience in IT asset management, software compliance, and IT GRC. Strong understanding of global compliance frameworks (ISO 27001, NIST, SOC 2, GDPR, etc.). Expertise in tools such as ManageEngine, Flexera, Lansweeper, or SCCM. Demonstrated experience in licensing audits and compliance management.

Position Summary Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery. Delivering IT service standards through implementing process, standards, service metrics for IT. Responsibilities Maintain Service management tool to manage service workflow for Infrastructure, Security and Application topics Oversee and manage critical incident response and day to day ITSM processes including Incident, Problem, Change, Config and Release Management Conduct regular touchpoint calls with technicians to identify patters (e-g., multiple incidents requiring a problem ticket to be created, RCA to be conducted and problem resolved) Ensure the technicians are documenting solutions in the ITSM tool Review ITSM related contracts, services, and SLAs Ensure all changes go through the CAB meetings with approach to changes including the process of roll back is well documented. And, ensure that there are no incidents arising out of planned changes. Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions Educate and act as an advocate for ITSM practices and train the users Participate in audits and compliance, when required Be as a glue between different teams Infrastructure, Security and Applications Creative and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity Manages work well, establishes timelines and clear priorities Full availability while managing critical issues affecting business due to IT downtimes. Work Location - Guindy Interested candidates can send rseumes to dshethiya@gradiant.com

POSITION TITLE (ENGLISH) Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Role, Purpose, and Scope:- The Service Delivery Leader is responsible for overseeing and managing all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients. This role involves managing cross-functional teams, driving operational efficiency, ensuring SLA/KPI adherence, and maintaining strong client relationships. The Service Delivery Leader is responsible for the overall success of the account and is expected to be the strategist and leader who can steer the company to the most profitable direction while also implementing its vision, mission, and long-term goals. Active involvement supporting the operations is expected across the different Service Delivery capabilities, standardization in the operational model, overall cost management, employee retention and performance management, automation, process improvement and simplification. Major Responsibilities:- HCL Strategical Responsibilities Develop and execute the companys business strategies to attain the goals of the board and shareholders. Provide strategic advice to chairmans so that they will have accurate view of the market and the company’s future. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed. Prepare and implement comprehensive business plans. Ensure a positive work environment. Ensure performance appraisal, training, and professional development activities. Collaborates and builds cross-functional relationships with departmental heads and management across the business. Provide management and oversight of all aspects of the business within the site. Demonstrate a commitment to excellence and collaborate well with the management team. Provide direction and development, formulate policies and strategic plans for future growth, manage daily operations and other support functions; and improve operational efficiency in targeted areas including customer support and engagement. Closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment. Supporting the development of a healthy internal culture that retains key employees and encourages their professional development. Conducts regular assessment and performance review of operations’ managers. Identify, agree, and provide ongoing development support for direct reports career path. Make sure Team Leaders are compliant with their own direct reports coaching and career path development plans. Keep an up-to-date department/track succession plan. SAP Strategical Operation: Lead and oversee service delivery operations within SAP accounts. Lead, motivate, mentor, and develops teams directly and/or indirectly to build business capability. Ensure high caliber people are in the right roles, continuously improving the talent pipeline through selection and development activities. Take the lead role in supporting transformation from in-country and account specific teams to a target operating model based on business requirements; identify and leverage existing best practices to consolidate and accelerate transformation progress. Proactively manage risks associated with staff retention, identifying threats and opportunities, working in close partnership with the local HR and Program teams to develop and maintain strong competitive intelligence. Oversees opportunities for leveraging economies of scale across the different capabilities are maximized; holds responsibility for management of financial performance of accounts in portfolio. Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Being able to evidence these savings with relevant metrics and KPIs. ADHOC Managing Client Engagement Responsible for Business Continuity Ability to manage and influence key stakeholders. Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes. Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested. Job Location- Bengaluru Work Module- Hybrid Note:- We are looking for candidates with SAP Basis experience background. Interested candidates can share their resume at preeti_bisht@hcltech.com

We are seeking a skilled IT Project Manager to lead and deliver technology-driven initiatives across infrastructure, software, or digital transformation projects. The IT PM will be responsible for planning, executing, and closing projects, ensuring they are completed on time, within budget, and aligned with business goals. ** Required ** Strong knowledge of Agile, Scrum, and Waterfall methodologies Excellent communication, leadership, and stakeholder management skills Use tools like JIRA, Asana, or MS Project for task tracking and reporting Hands-on experience in cloud migration, cybersecurity, Network Operations, Security Operations, DevOps, FinOps **Preferred** PMP, CSM, or equivalent certification preferred ITIL?? 4 Foundation / Managing Professional Certified Information Systems Security Professional (CISSP) share me your Resume - Prashants7@chetu.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365 Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing technical support, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of client issues and maintain high client satisfaction. Troubleshoot and resolve system or application issues reported by clients. Collaborate with cross-functional teams to address complex technical challenges. Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of cloud-based technologies and applications. Experience in troubleshooting and resolving technical issues. Excellent problem-solving and analytical skills. Good To Have Skills:Experience with ITIL framework. Familiarity with ticketing systems and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft 365. This position is based at our Pune office. A BE or Equivalent degree is required. Qualification BE or Equivalent

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in configuring and customizing ServiceNow applications Knowledge of IT service management best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement best practices for service desk management. Continuously improve service desk processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Strong problem-solving skills. Excellent communication skills. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in configuring and customizing ServiceNow applications Knowledge of IT service management best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in designing and configuring applications Knowledge of IT service management principles Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in configuring and customizing ServiceNow applications Knowledge of IT service management best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education