Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Snap Analytics
>
Head of Service Excellence

Head of Service Excellence

5 - 7 years

|

20 - 25 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

itil certified head business development data modeling project management ticketing tools service excellence management stakeholder management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strong client communication and stakeholder management skills
Experience in technical project management or support leadership
An ITIL certification (ideally v4) and proficiency in using ticketing tools like ServiceNow or FreshService
Good knowledge of data modelling, data engineering, and SQL
Experience managing India-based and remote teams
A commercial mindset and ability to identify service improvement opportunities
Concise communication, empathy, and the ability to present data clearly

This role might not be the right fit if you re looking for:

A purely technical delivery role with deep hands-on engineering work
A position without people management or process ownership responsibilities
A highly structured environment with minimal ambiguity or change

More Jobs at Snap Analytics

Senior People Manager

Pune

10.0 - 12.0 yrs

INR 30 - 35 Lacs

Senior People Manager

Pune, Maharashtra, India

10.0 - 10.0 yrs

Salary: Not disclosed

Office and Operations Coordinator

Pune, Maharashtra, India

Salary: Not disclosed

Senior People Manager

Pune, Maharashtra, India

10.0 - 10.0 yrs

Salary: Not disclosed

Office and Operations Coordinator

Pune

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Data Analytics

Analytics City

RecommendedJobs for You

Head of Service Excellence

pune

Head of Service Excellence

pune, maharashtra, india

DIRECTOR - DIRECTOR

Happiest Minds Technologies

bengaluru

Lead Assistant Manager

noida

PARTNER CONSULTANT - PARTNER

Happiest Minds Technologies

bengaluru

IT Catalogs Product Manager

hyderabad

Manager - Software

bengaluru

S&C -GN - SC&O - Operations & Process Transformation Manager

gurugram

Manager BS Qlik

mumbai

Global IS Manager - Security Domain Architecture

bengaluru