Project Manager - ServiceNow

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Location

Experience

Role Overview:

The ServiceNow Software Project Manager leads the planning, execution, and delivery of software initiatives within the ServiceNow platform. This role focuses on end-to-end delivery of ServiceNow modules and custom solutions. The ideal candidate has a software project management background, solid understanding of ServiceNow architecture and its application lifecycle.

Key Responsibilities:

• Lead the full lifecycle of ServiceNow software projects, from scoping and design to release and post-implementation review.
• Manage agile ceremonies including sprint planning, backlog grooming, and retrospectives.
• Collaborate with ServiceNow architects, developers, and business analysts to deliver scalable, high-quality modules and enhancements.
• Act as the primary stakeholder liaison, ensuring clear communication, transparency, and alignment with business goals.
• Produce and maintain detailed project documentation, user stories, and technical specifications demonstrating technical writing excellence.
• Establish and manage project governance, KPIs, and reporting structures aligned with organizational standards.
• Oversee resource allocation and ensure all initiatives meet cost, schedule, and quality benchmarks.
• Drive continuous improvement across project management processes, agile maturity, and stakeholder engagement.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or Engineering.
• Masters degree or advanced certification (MBA, MS in IT Management) preferred.
• 8–10 years of progressive project management experience, including at least 5 years delivering ServiceNow software projects.
• Demonstrated experience managing projects involving Knowledge Base Content Management and CMDB implementations.
• Proven ability to lead agile software development projects using Scrum, SAFe, or Kanban methodologies.
• Exceptional communication and technical writing skills able to produce high-quality documentation, business cases, and release notes.
• Experience managing integrations between ServiceNow and other enterprise systems (e.g., SAP, Salesforce, Azure).
• Strong stakeholder management, budget control, and risk mitigation abilities.

Certifications (Preferred or Required):

• PMP (Project Management Professional) or PMI-ACP (Agile Certified Practitioner).
• ITIL 4 Foundation or higher (Managing Professional/Strategic Leader).
• Certified Implementation Specialist (CIS) – Project Portfolio Management, CMDB, or Knowledge Management (ServiceNow).
• Certified Scrum Master (CSM) or equivalent Agile certification.
• ServiceNow Project Management or ServiceNow Fundamentals certification highly desirable.