772 Itil Certified Jobs - Page 7

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits ...

About The Role Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis a...

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and c...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingRes...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management Develop and implement strategies to improve collection rates.Case to Case tracking...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve ...

Job Purpose To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition To ensure the processes and policies are adhered to in the field. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job) Managing area level allocations, portfolio, resolutions, revenue & capacity matrix Tracks daily movement of numbers in accordance with DRR and meeting the area level target Monitors target vs achievement, reviews with the RO's regular intervals Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the co...

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection TargetsEnsure adherence to collection schedules.Attain EMI and penalty collection objectives.Reposition vehicles in cases of defaults.Close cases by securing settlement amounts.Explore diverse customer communication approaches for effective recovery. 2. Vendor ManagementAppoint collection agencies.Strategize and allocate tasks to agencies.Conduct on-site checks to validate procedural adherence.Ensure prompt payment deposits by Field Officers (FOS).Gua...

Job Purpose Achieving Targets in various parameter assigned Look after Car Finance business with Maintainig compliances Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingRe...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations pro...

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Manage a team of collection officers to achieve overall target...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingReso...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingReso...

Responsibilities Responsible for ensuring end to end services provided to our customer are functioning and meet contracted service levels and quality standards. Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customers IT/IS business strategy. Responsible to produce a Service Performance Report and attendance at Customer Service Reviews. Responsible for the Service Credit Calculation, if applicable. Working across the organisation to document, monitor, measure and improve services delivered to Customers using Service Improvement Plans. Be an escalation point for Service teams and the Customer ensuring c...

Job Purpose Achieving Targets in various parameter assigned Look after Car Finance business with Maintainig compliances Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case trackingRe...

We are looking for a skilled Service Level Manager to join our team at Wipro Limited, responsible for ensuring exceptional customer service and driving business growth. The ideal candidate will have 6-9 years of experience in the software services industry. Roles and Responsibility Develop and implement effective service level management strategies to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and improve overall service quality. Analyze customer feedback and metrics to measure service performance and make data-driven decisions. Manage and resolve complex customer complaints and issues professionally and promptly. Identify opportu...

Job Purpose This position is open with bajaj finance ltdCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities Prefer Candidates with retail Debt Management Services experience. To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. Ensuring legal guidelines are compiled for entire Debt Management Services stru...

Job Purpose Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Case to Case tracking...

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection TargetsEnsure adherence to collection schedules.Attain EMI and penalty collection objectives.Reposition vehicles in cases of defaults.Close cases by securing settlement amounts.Explore diverse customer communication approaches for effective recovery. 2. Vendor ManagementAppoint collection agencies.Strategize and allocate tasks to agencies.Conduct on-site checks to validate procedural adherence.Ensure prompt payment deposits by Field Officers (FOS).Gua...

Where Data Does More. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers success. We form partnerships with customers by listening, learning, and building connections. Snowflake s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake s Support team is expanding! We are looking for a Staff Escalation Manager to...

Awarathon Awareness Initiatives Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring t...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing th...