Release Manager-IT Operations

Role Overview

• The Release Manager for IT Operations is responsible for planning, coordinating, and overseeing the deployment of changes and releases across IT systems and services.
• This role ensures that releases are delivered smoothly, with minimal disruption to business operations, and in alignment with ITIL and organizational standards.
• Experience with ServiceNow is essential for managing workflows, change records, and release calendars.

Role & responsibilities

• Define and manage release schedules across multiple environments.
• Coordinate with application, infrastructure, and support teams to ensure readiness.
• Lead release deployment activities, including pre-release checks and post-release validation.
• Utilize ServiceNow for managing change requests, release records, and deployment tasks.
• Maintain release calendar and dashboards in ServiceNow.
• Ensure compliance with change management policies and workflows.
• Conduct release readiness reviews and go/no-go meetings.
• Identify and mitigate risks associated with releases.
• Ensure rollback plans and contingency measures are in place.
• Act as the central point of contact for release-related communications.
• Provide regular updates to stakeholders on release status and issues.
• Document release notes and coordinate with service desk for user communication.
• Analyze release performance and identify areas for process improvement.
• Collaborate with DevOps and automation teams to streamline release cycles.
• Contribute to the development of release policies and best practices.

Preferred candidate profile

• Strong experience in IT operations and release management.
• Hands-on experience with ServiceNow Change and Release Management modules.
• Familiarity with ITIL framework and change governance.
• Excellent coordination, communication, and problem-solving skills.
• Experience with enterprise environments and multi-team collaboration.
• ITIL Foundation or Intermediate
• ServiceNow Certified System Administrator or Implementation Specialist
• PMP or Agile certifications (optional)