Sr. Associate

Alcon Laboratories

3 - 5 years

5 - 9 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

salesforce cpq sales javascript sql server apex salesforce sales cloud salesforce marketing servicenow agile development methodology java product development lwc troubleshooting salesforce integration html agile communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
Manage and triage support tickets, ensuring they are addressed in a timely manner.
Perform root cause analysis on recurring issues to prevent future occurrences.
Make simple configuration changes within the Salesforce platform as needed.
Collaborate with cross-functional teams to understand and address user needs and system requirements.
Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
Maintain system documentation and user guides.
Ensure data integrity and security within the Salesforce environment.
Monitor system performance and suggest improvements to enhance user experience.

Key Requirements/Minimum Qualifications:

Bachelor s degree in Computer Science, Information Technology, or a related field.
Salesforce Administration and Salesforce Platform Application certifications.
3-5 years of experience in Salesforce application developer.
Strong understanding of Salesforce Sales Cloud, LWC and related applications.
Excellent troubleshooting and analytical skills.
Ability to manage multiple tasks and priorities effectively.
Strong communication and interpersonal skills.
Experience with data management and reporting within Salesforce.
Familiarity with Agile development methodologies is a plus.
Experience working on debugging Apex Code and lightning component.

Preferred:

Experience with Salesforce CPQ, Marketing Cloud, Service Cloud, or other Salesforce products.
Experience working with ServiceNow tool
Knowledge of Salesforce integration tools and techniques.
Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).

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