Network Operations Center Engineer

Job Description

send cvs to shilpa.srivastava@orcapod.work with subject IOC Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).