IT Operations Manager

Role & responsibilities

Key Responsibilities

Operations Management

"1. Oversee the daily operations of the IT department, ensuring all systems, networks, and infrastructure operate smoothly and securely."

2. Implement and manage IT infrastructure, including networks, servers, databases, and cloud computing systems.

3. Evaluate and implement technologies that enhance IT infrastructure and support business objectives.

4. Ensure compliance with IT policies, procedures, and industry standards to meet regulatory requirements

Strategic Planning and Execution

1. Develop and execute IT policies, processes, and best practices for improved efficiency and productivity.

2. Manage the IT budget, ensuring alignment with organizational financial goals.

3. Lead IT projects, including the design and deployment of new systems and services.

4. Collaborate with Information Security teams to apply and operationalize security controls.

Vendor and Stakeholder Management

1. Manage relationships with technology vendors and service providers to fulfill the organizations IT needs.

2. Evaluate vendor performance, manage contracts, and conduct risk assessments.

3. Provide direction and support for IT solutions that enhance mission-critical business operations.

Team leadership and development

1. Lead, mentor, and support a team of IT professionals, ensuring they meet objectives and targets.

2. Conduct performance assessments and coordinate training programs for team members.

3. Train, and develop IT staff, fostering a culture of growth and excellence.

Performance Monitoring and Improvement

1. Monitor system performance, actively recommending improvements for reliability and functionality.

2. Oversee data backup, system security, and disaster recovery operations.

3. Ensure timely resolution of issues escalated by technicians and engineers.

4. Coordinate with other departments (operations, engineering, HR) to address IT-specific challenges in industrial environments like steel plants, power facilities, and cement production units.

5. Support the implementation of IT solutions aligned with industry best practices for large-scale industrial operations.

Compliance and Risk Management

1. Ensure adherence to cybersecurity policies, data protection regulations, and compliance with industry standards.

2. Conduct regular audits to ensure helpdesk operations are secure and comply with both internal and external standards.

Minimum Qualifications

•       Bachelor’s degree in Information Technology, Computer Science, or a related field.

•       A Master’s degree in Management or an IT-related field is preferred.

•       Professional Certifications (at least one of the following):

"•       ITIL (Information Technology Infrastructure Library) Certification (mandatory).

•       Additional certifications like Microsoft Certified Solutions Associate (MCSA), CompTIA A+, or Project Management Professional (PMP) are advantageous."

Experience:

a.     5-8 years of IT experience, with at least 3-5 years in a leadership role within an IT helpdesk or IT service management function.

b.     Proven experience in IT operations within industrial sectors such as steel, power, renewable energy, or cement is highly desirable.

Abilities

"Technical Skills

• Proven experience as an IT Operations Manager or in similar roles.
• Thorough knowledge of networks, cloud computing, and IT infrastructure.
• Proficiency in managing installations, upgrades, and configurations of hardware and software.
• Strong knowledge of Windows, Linux, and macOS environments.
• Ability to manage IT service providers, evaluate strategic solutions, and ensure compliance with policies.
• Drive process automation, recommend strategic IT solutions, and manage IT-related risks.

Soft Skills

• Excellent leadership, problem-solving, and decision-making capabilities.
• Strong communication skills to interact with both technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities effectively."