Business Analyst Senior (user administration and Access Control)

About Team:

This position is in the Access & Entitlements team within BPSTA - Global Shared Services. The candidate will be responsible for carrying out User Access Administration processes that are in some cases triggered by events and in other cases part of specialized user admin and cyclical access reviews and certifications for various FIS applications. Customer interaction is required to resolve login issues, escalating issues needing attention by leaders. The Access & Entitlements team interacts with staff and lines of business around the globe, across different time zones and adheres to strict timelines in meeting SLAs and turnaround times with highest accuracy expectations, ensuring key controls are adhered to, requiring a detail oriented and quality driven individual

What you will be doing

• Performs FIS application user administration duties (Exclude profiles of Server Admin, SharePoint Admin, System Administrators on UNIX and Windows etc.)
  • Creating users, giving them roles,
  • Modifying the users access,
  • Disabling access and
  • Password resets etc.
  • Perform User Access reviews.
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Utilizes systems and data to resolve business issues in the most effective and productive manner.
• Identifies and implements best practices and suggests how to improve current practices.
• Provides Customer support on access issues, basic troubleshooting, and triage.
• May perform special projects upon request and on occasion.
• Create and upkeep department procedures.
• May train internal employees on changes to business practices, processes, or procedures.
• May provide coaching and/or guidance to less experienced Business Analysts.
• Provides support in handling audit queries and walkthroughs.
• Document recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• 6+ years of experience in user administration and Access Control
• Should be flexible with shifts (Might need to work in Night 6.30 PM/9.30 PM and mid shift 2 PM).
• Prior banking or finance related experiences a plus; personal banking experience preferred.
• Knowledge of user administration and Access Control would be preferred.
• Knowledge of the ServiceNow tool would be preferable.
• Self-starter with proven ability to work independently.
• Excellent oral and written communications skills
• Strong problem-solving skills.
• Documents client information and recurring technical issues to support product quality programs and product development.
• Knowledge of FIS products and services.
• Strong analytical skills
• Organizational and time management skills required.
• Extremely comfortable working with computers and a variety of applications.