Senior Administrator - SNOW (SNO)

Education Qualification :
Any Graduate (Engineering / Science) Skills :
Primary -> Technology | Adminstration of the ServiceNow ITSM platform | 2 - Knowledgeable Primary -> Technology | Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform | 2 - Knowledgeable Secondary -> Technology | Maintain incident, problem, change, and request management processes and workflows. | 2 - Knowledgeable Secondary -> Technology | Service Catalog and Portal Management | 2 - Knowledgeable Tertiary -> Technology | Incident, Problem, Change, and Request Management | 2 - Knowledgeable Tertiary -> Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) | 2 - Knowledgeable Tertiary -> Technology | SNOW administration | 2 - Knowledgeable Certification :
Technology | ServiceNow Certification and ITIL Certified The ServiceNow ITSM Admin is a pivotal role responsible for overseeing the maintenance, and continuous improvement of the ServiceNow IT Service Management (ITSM) platform within the organization. Responsibilities: Platform Management: - Lead the end-to-end Adminstration of the ServiceNow ITSM platform, including requirement gathering for any new changes, part of configuration and customization. - Collaborate with cross-functional teams to ensure successful running of the ITSM platform with existing tools, systems, and processes. - Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform. Incident, Problem, Change, and Request Management: - Maintain incident, problem, change, and request management processes and workflows. Service Catalog and Portal Management: - Manage the service catalog, service offerings and service request workflows. - Maintain and Adminster an intuitive and user-friendly self-service portal for end-users to submit service requests and access information. Reporting and Analytics: - Develop and generate regular and ad-hoc reports and dashboards to monitor ITSM performance, key metrics, and KPIs. - Provide data-driven insights to stakeholders for informed decision-making and continuous improvement. Stakeholder Collaboration: - Collaborate with internal and external stakeholders, including IT teams, business units, and vendors, to gather requirements and ensure alignment of ITSM initiatives with business needs. Training and Documentation: - Develop training materials and conduct training sessions to educate end-users, IT staff, and stakeholders on ITSM processes and the ServiceNow platform. - Maintain thorough documentation of ITSM processes, workflows, configurations, and changes. Proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, and integration techniques.