22 Senior Administrator Jobs

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Fortigate Administrator - Level 2 Support Technology | Firepower Administrator - Level 2 Support Technology | Checkpoint Fw Administrator - Level 2 Support Technology | Checkpoint VPN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

What we re looking for To provide high-level administrative support within the MO Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

What we re looking for To provide high-level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

Required Skills Technology | Sharepoint Server Management Technology | Sharepoint 2013 + and Sharepoint Online Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) Technology | Power Platform | Power AppsPower Platform | Power Automate Technology | Power Shell PnP - Sharepoint Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Installing the SharePoint platform, integrating applications, and creating libraries. Adding users, controlling access to document libraries, and setting permissions. Performing maintenance of the SharePoint platform, servers, and intranet. Troubleshooting and resolving SharePoint issues or malfunctions. Providing SharePoint support and end-user training. Performing data retrieval and backup procedures to prevent data loss. Ensuring sufficient storage space by performing clean-ups and archiving data. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. 2.Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks. Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365. 3.Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance.

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | HPN R and S Administrator - Level 2 Support Technology | Dell Switch Administrator - Level 2 Support Technology | Fortigate Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Aruba R and S Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - CCNP Enterprise / CCNP Service Provider / CCNP Data Center / ACSP / JNCIS-ENT / VM Certified Professional / ACSP / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

sa.global is looking for Microsoft Dynamics Senior Administrator - Environment Management to join our dynamic team and embark on a rewarding career journey Manage Dynamics 365 environments and updates Ensure system performance and issue resolution Coordinate with vendors and users Implement patches and manage sandbox

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Title - Senior Administrator Business Unit - Learning Economic Insights Group (LEIG) Location - Turbhe, Navi Mumbai Key Responsibilities Managing a tele-calling team of 10-12 resources and vendors. Driving audience acquisition for conferences, administering surveys, participants of training programmes, and generating nominations for corporate awards. Maintaining and owning the database of all registrations and attendees. Identifying new ways and sources of building data for subsequent calling. Managing payments invoice management with vendors. Identifying new vendors. Creating MIS dashboards a. Team performance b. Vendor Performance. Cost management planning. Ability to work on softwares hosting data to understanding execute activities such as data extraction, E-blasts, Digital invite creation. Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk. Working closely inter BU (Projects and Sales teams) to conduct feasibility assessment of projects. Working with Intra BU (Legal, finance, TPC etc.) for managing day to day activities. Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders. Key Requirements Educational Qualifications: MBA or equivalent with 8+years of relevant experience. Experience to manage tele-calling client servicing teams. Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment. Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills. Strong interpersonal skills with an inquisitive and creative nature. Process management and automation. Primary External Interactions: Clients and Vendors. Primary Internal Interactions: Internal team (Sales and Ops), Support Function. . .

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Job Summary: Incentive Administrative System is a tool to process incentives for services rendered by UPS and create Legal contracts withnew and existing customers.IAS is a part of marketing and provides information to different UPS departments. Job Duties Deals with huge Enterprise customers. Customized Contracts are prepared as per customer requirement and to implement theincentives/rates in the system require more time and knowledge. Analyzing the request prudently and amending the contract in accordance to the pricing requestas per agreed timelines Processing contracts for new and existing UPS customers, auto-renewal of expired contracts and contract cancellation for non-shippingcustomers Special tasks Coordination Scheduled start time and hours worked maybe changed based on workflow and needs of the operation Work is performed in accordance with established procedures and guidelines 100% Quality is the essential factor Processing is time sensitive and requires timely action on each and every work allocated Good keyboard skills required. Knowledge Knowledge of MS Office with hands on experience on Excel Skills Knowledge of IAS system would be an advantage Calculative mind and accuracy Eye for detail Good analytical skills Flexibility and ability to perform tasks within tight timeline Fluent in English (speaking/writing) Good knowledge of MS Excel Excellent track record of leave planning Education : Graduate/Post graduate in any discipline

IRIS SOLUTIONS is looking for Senior Administrator - ITS (System) to join our dynamic team and embark on a rewarding career journey. Job Overview:The Senior Administrator ITS (System) is responsible for ensuring effective execution of duties within the assigned domain. The role involves a combination of technical expertise, problem-solving, and collaboration to achieve company goals .Key Responsibilities: Develop and implement strategies to improve workflow and efficiency. Collaborate with cross-functional teams to optimize processes and enhance productivity. Maintain compliance with industry regulations and company policies. Troubleshoot and resolve any challenges that arise in day-to-day operations. Provide mentorship and training to junior team members when required. Stay updated with industry trends and implement best practices. Work closely with stakeholders to understand business needs and drive innovation.Requirements: Bachelor's degree in a relevant field (specific qualifications may vary by job role). Prior experience in a similar role is preferred. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Proficiency in relevant tools and technologies. Adaptability and eagerness to learn and grow in a fast-paced environment.

id="job_description_1_0"> Description The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes. Performance Objectives: Excellence Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e. g. , benefit calculations, forms review, payment processing). Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. Deal with queries and requests by the use of standard letters and reference to procedures. Recognise and escalate potential problem and potential complaint cases and procedures. Seek clarification where errors are made. Monitor own workflow to ensure service levels are achieved. Prioritise and manage own workload and maintain a rolling schedule of objectives. Accurately perform manual calculations. Know and live the firm s values. People Assist the wider team in more complex / project work when required. Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. Understand your role within the team. Support colleagues for holiday cover and workload peaks. Update and maintain skills matrix. Clients Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand. Develop knowledge of clients pension schemes. Build and maintain a good relationship with the clients. Be a point of reference for standard automated cases. Deal with all communications within defined quality and service standards. Financial Ensure timely completion of timesheets. Ensure chargeable hours targets are met. Required Qualifications, Skills, Knowledge, Experience (Example given below) Qualifications: Graduate Requirements: Able to work to a high level of accuracy. Able to work well under pressure and meet targets. Interpersonal skills to include good written and verbal communication. Customer and quality focussed. Computer literate. Bachelor s or Master s degree in any Major Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential Knowledge/Experience: 3 - 6 years Required Mindset and Behaviours: Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria Qualifications Graduate

Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Viptella SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Senior Administrator - EDMJD Key Skills: - A solid understanding of healthcare and patient flow is essential to align with application and end-user workflows. Manage OnBase system administration responsibilities, which encompass installation, configuration, monitoring, maintenance support, and enhancements of the OnBase product and its underlying infrastructure. Proficient in OnBase product support and the development of document imaging, capture processes, barcode processing, advancedSenior Administrator - EDM JD Key Skills: - A solid understanding of healthcare and patient flow is essential to align with application and end-user workflows. Manage OnBase system administration responsibilities, which encompass installation, configuration, monitoring, maintenance support, and enhancements of the OnBase product and its underlying infrastructure. Proficient in OnBase product support and the development of document imaging, capture processes, barcode processing, advanced

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Storage and Backup Roles|Backup Administrator Technology | Backup|Identifying the backup residing(tape/media/disk) locations Technology | Container Technologies|Storage containers Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills: (1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket (2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | HPN R and S Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Firepower Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

***This role is a contract position for approximately 10 months*** At Amazon we believe that every day is still Day One. We are striving to be Earth s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment. Key job responsibilities Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases. Assess documentation for accuracy and past precedent. Identify any process defects and recommended remediation. - - - 1+ years of human resources experience - - - 1+ years of Microsoft Office products and applications experience - - - Bachelors degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience - - - 3+ years of contact center, customer service, human resources or equivalent experience - - - Demonstrated proficiency handling customer contacts, queries and resolutions.

**This is a contract role for approximately 10 months. At Amazon we believe that every day is still Day One. We are striving to be Earth s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment Key job responsibilities Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases. Assess documentation for accuracy and past precedent. Identify any process defects and recommended remediation. 3+ years of contact center, customer service, human resources or equivalent experience Proven ability using Microsoft Office skills and other computer or internet-based programs Demonstrated proficiency handling customer contacts, queries and resolutions.