34 Senior Administrator Jobs

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Education Qualification : B.Sc Skills : Primary -> Technology | Cisco R and S Network Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Nexus Switch Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | ASA Firewall Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Cisco WLAN Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Job Description As part of its Content Operations team, Believe is currently looking for a Content Quality (Ingestion) Senior Administrator. Working within our international Content team, the candidate will perform the following tasks: Ingesting/Uploading and submitting digital music metadata content of labels/artists, in accordance with the rules outlined by international digital music stores (training will be given) Check and verify all metadata submitted by labels and artists. Ensuring that the content is processed as soon as it is submitted by the labels/artists by coordinating with the respective content team Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while submitting/uploading the releases. Ensure proper coordination with the central team of Believe for the release ingestion and validation process. Oversee processes such as Tunecore Upsell, catalog transfers, ingestions (XML, XLS formats, FTP), and exports. Identify, prioritize, and escalate product bugs using tools like Jira. Lead new projects as part of upcoming business opportunities. Identify improvement opportunities within existing workflows. Actively participate in product development initiatives: testing, reviews, user feedback. Qualifications Bachelor s degree Keen interest in music industry, new technologies, digital music platforms etc. At least 2 years of experience in an operational and digital environme

Required Skills Technology | Cisco ACI Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco DNAC Administrator - Level 2 Support Technology | Fortigate SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Junior Executive -A&T - 30757 - TMF Junior Executive -A&T We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all. Discover the Role Junior Executive will support colleagues in the provision of a high-quality client service into Accounting & Taxation. Key Responsibilities Can be a graduate entry level position with no or very limited experience Performs structured and routine work assignments and has little discretion to vary from established procedures Uses existing procedures to solve routine or standard problems Supports colleagues in data entry, clerical and basic admin duties Manages simple client deliverables May deliver end-to-end services for low complex clients, under close supervision from more senior team members. Key Requirements Technical knowledge related to the department specifics. IT proficiency, e.g. MS Office suite, internet portals, client software. Clear verbal and written communication in local language. Have basic working knowledge of Tax compliances such as GST & TDS along with related processes. Ensure basic communication with client to ensure completion of documents for AP & AR processes. Should be able to review the tasks performed by Senior Administrator and record additional transactions which has low/moderate complexities. What s in it for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact Youll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, youll also be making a difference in the communities where we work. A supportive environment Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Position: Admin Executive/ Sr. Admin Executive Experience: 3-5 years Location: Gandhinagar, Gujarat Job Description: 1) Asset & Facility Management Maintain a list of all assets with their current status. Maintain relationships with asset vendors for timely service and support. Monitor office supply levels and reorder when required. Maintain asset verification reports and ensure installation of new systems as per requirements. Record and issue office equipment to employees and update the records regularly. Ensure preventive maintenance of office equipment, call for repairs as needed, and evaluate new equipment and techniques for operational efficiency. 2) Billing & Documentation Submit original bills to accounts by email, mentioning due dates. Maintain a list of all bills with their due dates and follow up with billing authorities in case of delays. Develop and maintain an efficient documentation and filing system for both paper and electronic records. Handle office expenses and billing cycles accurately and timely. 3) Travel & Hospitality Management Manage staff expense requests and travel reports. Coordinate with travel vendors and service departments for smooth employee travel arrangements. Make travel arrangements including Flights / Railways / Bus / Hotel bookings for Directors and employees. Schedule meetings as and when required in coordination with relevant departments. Maintain reports of staff out of office for business needs. 4) Office Administration Oversee daily administrative operations to ensure smooth functioning of the office. Assist in organising in-house and external events, ensuring all administrative arrangements are in place. Supervise housekeeping staff; prepare record logs for cleaning schedules of all washrooms and monitor regular cleanliness. Suggest improvements for overall office cleanliness and hygiene standards. Key Skills : Administration Hospitality Management Office Administration

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Database|Experience in using Backup and recovery tools(RMAN/EXPDP/IMPDP) Technology | Database Administration, General|Database Support Technology | Database|Monitor Database logs for errors and troubleshoot basic issues with the help of SOP Technology | Database Administration, General|Implementing Database Builds/Deployments Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Oracle Certification Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Cisco ACI Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco DNAC Administrator - Level 2 Support Technology | Fortigate SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | HPN R and S Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Firepower Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes. Performance Objectives: Excellence Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing). Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. Deal with queries and requests by the use of standard letters and reference to procedures. Recognise and escalate potential problem and potential complaint cases and procedures. Seek clarification where errors are made. Monitor own workflow to ensure service levels are achieved. Prioritise and manage own workload and maintain a rolling schedule of objectives. Accurately perform manual calculations. Know and live the firm s values. People Assist the wider team in more complex / project work when required. Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. Understand your role within the team. Support colleagues for holiday cover and workload peaks. Update and maintain skills matrix. Clients Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand. Develop knowledge of clients pension schemes. Build and maintain a good relationship with the clients. Be a point of reference for standard automated cases. Deal with all communications within defined quality and service standards. Financial Ensure timely completion of timesheets. Ensure chargeable hours targets are met. Qualifications: Graduate Requirements: Able to work to a high level of accuracy. Able to work well under pressure and meet targets. Interpersonal skills to include good written and verbal communication. Customer and quality focussed. Computer literate. Bachelor s or Master s degree in any Major Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential Required Mindset and Behaviours: Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

We are seeking a dedicated Rights & Catalog - Senior Administrator to join our Rights Operations team at Believe s Mumbai office. This role is pivotal in protecting our Labels & Artists rights, managing content disputes, and minimizing legal risks across digital platforms. The Senior Administrator will support rights management, conduct rights audits, and collaborate with internal teams and platform partners to ensure compliance and effective rights enforcement. Key Responsibilities: Follow up on various claims, including third-party disputes, appeals, and claims assigned to Believe for resolution. Address and resolve strikes and takedown issues promptly. Conduct regular rights audits of our catalog to detect infringements and Content ID misuse. Manage Facebook Whitelisting processes for eligible content. Provide customer care, operational support, and troubleshooting assistance to our Sales team, Believe clients, and YouTube users regarding rights and content issues. Resolve conflict situations related to copyright, ownership, and rights disputes. Ensure adherence to all KPIs and SLAs related to rights management and infringement resolution. Collaborate with internal teams to reinforce processes, controls, and best practices for rights enforcement. Maintain accurate records of rights claims, disputes, and resolutions. Stay updated on platform policies, copyright laws, and industry best practices. Qualifications Bachelor s or Master s degree. Proven experience handling YouTube infringement cases, Content ID claims, or rights management. Hands-on experience with YouTube CMS and Content ID platform. Excellent written and spoken English communication skills. Knowledge of digital music rights management and copyright policies. Organized, reliable, proactive, and disciplined. Ability to work independently and as part of a team. Strong multitasking and time management skills. Digital savvy with familiarity in Zendesk, YouTube CMS, Facebook Rights Manager, and other content management tools. Motivated, curious, and eager to learn.

As part of the Contract and Account Management team, Believe is currently looking for a Contract Management - Senior Administrator based in India. Working within our international CAM team based in Luxembourg. As a key member of the Contract and Account Management team, the Contract Management Senior Administrator will support the contract lifecycle processes, assisting in contract review, data management, and administrative tasks. This role offers an excellent opportunity to learn about contract management within the music and digital entertainment industry, working closely under the guidance of the Contract Management Supervisor. Key Responsibilities: Assist in reviewing and validating contracts, annexes, and amendments in accordance with established procedures. Support the team in checking contractual data, legal entities, and compliance with KYC procedures. Help in tracking contractual terms, approvals, and deviations from standard clauses. Support the processing of contractual workarounds, amendments, and data corrections. Maintain accurate contractual data in back-office tools and systems. Assist in preparing documents and reports related to contract status and KPI tracking. Support ad-hoc requests from sales and legal teams, such as contract migration, onboarding, and data updates. Learn and adhere to internal work rules, SLA commitments, and quality standards. Collaborate with team members to continuously improve processes and tools. Qualifications Bachelors degree or equivalent in law or legal background. Prior 1-2 years of experience in interpreting legal contracts Keen interest in the music industry, digital platforms, or related fields. Organized, detail-oriented, and reliable. Proactive with a willingness to learn and improve processes. Ability to prioritize tasks and work independently with guidance. Good communication skills in English (both written and spoken). Proficiency in Microsoft Office (Word, Excel, PowerPoint). Knowledge of French is a plus but not mandatory. Desired Attributes: Motivated to develop skills in contract management and the music industry. Team player with a positive attitude. Curious and eager to understand contractual workflows.

Microland Limited is looking for Senior Administrator - Cloud (CL2) to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Microland Limited is looking for Senior Administrator - Cloud (CL1) to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Microland Limited is looking for Digital Network - Senior Administrator (SD1) to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | ASA Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Virtual Desktop - AVD Technology | Virtual Desktop - Citrix Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) As an Azure Virtual Desktop and Citrix Administrator - Level 2, you will play a pivotal role in providing advanced support for the configuration and management of Azure Virtual Desktop and Citrix environments. You will work closely with Level 1 administrators, IT teams, and end-users to ensure effective virtual desktop solutions. Key Responsibilities: 1. Configuration and Optimization: - Lead the advanced configuration and optimization of Azure Virtual Desktop and Citrix environments. - Implement and manage advanced features, policies, and optimizations for virtual desktops and applications. 2. User Support and Training: - Provide Level 2 support for end-users of Azure Virtual Desktop and Citrix, addressing complex issues related to virtual desktop access, application usage, and performance. - Offer training and mentorship to Level 1 administrators and end-users. 3. Advanced Troubleshooting: - Provide Level 2 support for Azure Virtual Desktop and Citrix-related issues and incidents. - Conduct root cause analysis for complex technical problems and implement advanced solutions. 4. Performance Monitoring and Maintenance: - Oversee the monitoring of the performance and availability of virtual desktop environments. - Participate in advanced maintenance tasks, updates, and performance tuning. 5. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of Azure Virtual Desktop and Citrix configurations, best practices, and advanced troubleshooting procedures. - Collaborate with senior administrators to create and update knowledge base articles. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 3+ years of experience in Azure Virtual Desktop and Citrix administration, optimization, and advanced support. - Proficiency in advanced Azure Virtual Desktop and Citrix configurations, including policies, optimizations, and performance tuning.

The following tasks await you: Managing all aspects of our Dynamics 365 BC platform Responsible for the onboarding and training of all users including related documentation Function as a technical expert, architect, and system admistrators to all system users Design, develop and customize the platform to promote adoption and streamline business processes Actively collaborate with team members to achieve team goals. Facilitate technical knowledge sharing within our dynamic team Effective communicate with colleagues and end-users, from other cultures and countries, at remote sites Perform systems/software administration, problem resolution, and change management Maintain operational, configuration, or other procedures. Facilitate configuration changes to support a flexible organization Not Limited to on-call first tier troubleshooting, diagnostic and remediation services Facilitate configuration changes to support a flexible organization Resolves complex technical issues Ensure timely and proper support during all parts of end-user lifecycle Create and Maintain, APIs, automation tools / scripts for system administration activities Ensure alignment to Corporate IT rules and guidelines Manage multiple assignments simultaneously, and without direct supervision The appropriate requirements are: Two or more years Microsoft Dynamics 365 experience or D365 cerification preferred but not required Bachelors degree in Computer Science or equivalent experience Knowledge of Microsoft Excel, SQL, MS Outlook, Sharepoint or Teams a plus Knowledge of cloud based Dynamics 365 preferred Designing and configuring forms, developing workflows and generating reports and dashboards. Dedicated team player Ability to have an overview of an IT infrastructure end-to-end Strong verbal and written English skills Excellent communication, organization, project prioritization, and time management skills

At Amazon we believe that every day is still Day One. We are striving to be Earth s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment. Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases. Assess documentation for accuracy and past precedent. Identify any process defects and recommended remediation. 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience Bachelors degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience 3+ years of contact center, customer service, human resources or equivalent experience Demonstrated proficiency handling customer contacts, queries and resolutions. 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS 4+ years of contact center, customer service, human resources or equivalent experience Experience using Knowledge database and researching skills. Proven ability to manage customer contacts in a fast-paced environment. Proven ability to adjust to constantly changing workloads. Proven ability to follow existing process with high attention to detail. Additional languages a plus.

Employee case management (SIM-T/mailbox) Process reimbursement benefit adjudication for the documents Process manual enrollment/withdrawal Process vendor & payroll reporting Perform audits and control checks Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy. Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue. Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees. Demonstrate Ownership by reviewing process documentation and making updates on a regular basis. Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting. Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes. Translation Specialist will support Benefit administration in regions with Italian as the primary language > Resolve employee queries (Case management) in French language > Speak to Vendors and service providers (Italian) > Adjudicate, create and respond to various documents, payment request, vendor files (Italian) A day in the life Benefit administration Back office support of Amazon employee benefits in Italian speaking regions. About the team Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Fortigate Administrator - Level 2 Support Technology | Firepower Administrator - Level 2 Support Technology | Checkpoint Fw Administrator - Level 2 Support Technology | Checkpoint VPN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process