67 Senior Administrator Jobs

Education Qualification : B.Sc Skills : Primary -> Technology | Splunk SIEM Tool Administrator | Level 2 Support | 2 - Knowledgeable Primary -> Technology | Sentinel SIEM Tool Administrator | Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Network Security Administrator | Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Qradar SIEM Tool Administrator | Level 2 Support | 2 - Knowledgeable Certification : Technology | Microsoft Certified: Security, Compliance, and Identity Fundamentals / CISSP/CISM/CEH/GIAC CIH/CSA/CompTIA CySA+/Cisco Certified CyberOps Associate/Splunk Core Certified User/IBM Certified SOC Analyst - IBM QRadar SIEM V7.3.2 Delivery Skills required are: - Technical Skills: - *Identifying and analyzing potential threats and vulnerabilities using various tools and techniques. *Leading and managing the response to security incidents, including containment, eradication, and recovery. *Implementing and maintaining security monitoring systems, such as SIEM (Security Information and Event Management) tools. *Prioritizing and remediating vulnerabilities based on risk assessments. Operational Skills: - *Developing, implementing, and enforcing security policies, standards, and procedures. *Managing and maintaining secure configurations for systems, networks, and applications. *Overseeing the timely application of security patches and updates to systems and software. Analytical Skills: - *Analyzing logs and event data from various sources to identify patterns and anomalies. *Utilizing advanced analytics to detect and investigate security incidents. *Conducting digital forensics investigations to uncover evidence of security breaches. Collaboration and Teamwork: - *Collaborating with other IT and security teams to enhance the organization s security posture. *Coordinating response efforts during security incidents with internal and external stakeholders. *Leading incident response teams and ensuring effective communication and collaboration.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelors degree or equivalent experience. Any certifications a plus. 1-2+ year of experience in a financial service office is an asset, although not a prerequisite Financial/trading/banking experience or knowledge of Hedge/Mutual Funds an advantage Excellent data and alphanumeric entry skills with a high level of attention to detail and accuracy Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Reviewing and approving trades booked by Trade processors Coaching and supporting trade processors as required Entry of all trade activity within the global business unit, meeting established timelines Ensure high accuracy standards are maintained for the entry of trade activity Distributing correspondence to investors including confirmations, settlement advices, contract notes, statements and market value statements Assist with other related duties as required Maintain solid working knowledge of multiple systems for the processing of trades Follow fund specific instructions/variables Various shifts will be implemented in the Global Operations Support team

Education Qualification : B.Sc Skills : Primary -> Technology | Security compliance standards and regulatory Audits | Level 2 Support | 2 - Knowledgeable Primary -> Technology | MS AADFS Identity Protection, AAA | Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Privilege Access Management | Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Microsoft MIM, MDI, MS PIM | Level 2 Support | 2 - Knowledgeable Certification : Technology | CISSP/Certified Information Security Manager/Certified Identity and Access Manager/Certified Authorization Professional/Certified Information Systems Auditor/CEH/CompTIA Security+/Cisco Certified Network Associate - Security Delivery Skills required are: - Technical Proficiency: - *Proficiency in implementing, configuring, and managing IAM and AAA technologies such as Identity lifecycle management systems *Understanding of access control principles, role-based access control (RBAC), and least privilege principles. *Management of privileged accounts and access rights to sensitive systems and data. Operational Management: - *Ability to respond to IAM-related incidents, such as unauthorized access attempts, compromised credentials, or data breaches. *Implementation of incident response procedures specific to IAM and AAA systems. *Ensuring compliance with relevant regulations and standards (e.g., GDPR, HIPAA, PCI DSS) related to identity and access management. Communication and Stakeholder Management: - *Clear and concise communication of IAM and AAA-related issues, risks, and recommendations to technical and non-technical stakeholders. *Documentation of IAM processes, procedures, incidents, and audits. *Preparation of detailed reports, metrics, and presentations for management reviews and regulatory audits. Continuous Improvement and Adaptability: - *Commitment to staying updated with the latest IAM and AAA technologies, trends, and best practices through ongoing training, certifications, and professional development. *Implementation of continuous improvement initiatives to enhance IAM and AAA capabilities and effectiveness.

Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | F5 NLB Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Proactive monitoring and investigation of logs : Initiate network administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket. 2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. -Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report). -Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined). -Ensure tickets are closed post user/customer communication. -Maintain inventory of Network equipment and links. -Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Job Summary: Incentive Administrative System is a tool to process incentives for services rendered by UPS and create Legal contracts with new and existing customers. IAS is a part of marketing and provides information to different UPS departments. Job Duties Deals with huge Enterprise customers. Customized Contracts are prepared as per customer requirement and to implement the incentives/rates in the system require more time and knowledge. Analyzing the request prudently and amending the contract in accordance with the pricing request as per agreed timelines Processing contracts for new and existing UPS customers, auto-renewal of expired contracts and contract cancellation for non-shipping customers Special tasks Coordination Scheduled start time and hours worked maybe changed based on workflow and needs of the operation. Work is performed in accordance with established procedures and guidelines. 100% Quality is the essential factor. Processing is time sensitive and requires timely action on each work allocated. Good keyboard skills required. Knowledge Knowledge of MS Office with hands on experience on Excel Skills Knowledge of IAS system would be an advantage. Calculative mind and accuracy Eye for detail Good analytical skills Flexibility and ability to perform tasks within tight timeline. Fluent in English (speaking/writing) Good knowledge of MS Excel Excellent track record of leave planning Education : Graduate/Postgraduate in any discipline.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Infrastructure Monitoring Tool - SolarWinds | 2 - Knowledgeable Primary -> Technology | Infrastructure Monitoring Tool - SCOM | 2 - Knowledgeable Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification : Technology | SCP As a Level 2 SCOM/SolarWinds Administrator, you will be responsible for assisting in the setup, configuration, and maintenance of SCOM/SolarWinds monitoring solutions for our IT infrastructure. You will work closely with senior SCOM/SolarWinds administrators and ensure that our systems are effectively monitored and incidents are addressed promptly. Key Responsibilities: 1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: - Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM(Network Configuration Manager) and NTA (Network Traffic Analyzer ) - Should h an expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product - Experience configuring monitors using SNMP, SSH (Secu

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing). Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. Deal with queries and requests by the use of standard letters and reference to procedures. Recognise and escalate potential problem and potential complaint cases and procedures. Seek clarification where errors are made. Monitor own workflow to ensure service levels are achieved. Prioritise and manage own workload and maintain a rolling schedule of objectives. Accurately perform manual calculations. Know and live the firm s values. People Assist the wider team in more complex / project work when required. Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. Understand your role within the team. Support colleagues for holiday cover and workload peaks. Update and maintain skills matrix. Clients Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand. Develop knowledge of clients pension schemes. Build and maintain a good relationship with the clients. Be a point of reference for standard automated cases. Deal with all communications within defined quality and service standards. Financial Ensure timely completion of timesheets. Ensure chargeable hours targets are met. Qualifications: Graduate

Hiring for Admin and Sr Admin Service Desk with Excellent Communication Skill Shift : Rotational Location : Bangalore(Bagmane mahadevpura) Modes : Work from Office Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end usersmachine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOPs Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end usersmachine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOPs 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end usersmachine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOPs 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Technology | IT Service Management Tools | Servicenow Technology | Programming Languages | Javascript (JS) Behavioral | Aptitude | Communication Technology | Programming Languages | AngularJs Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | ServiceNow | Certified Implementation Specialist - ITSM Details: Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management Sr. analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4) Manage our work order system, including invoice logging, and generate service invoices 5) Instruct customers on equipment operation, care and maintenance 6) Inspect rental equipment upon return and return deposits less any observed damage 7) Increase sales across all channels through effective hiring, training and management approaches

Required Skills Technology | Sentinel SIEM Tool Administrator | Level 2 Support Technology | Securonix SIEM Tools Administrator | Level 2 Support Technology | ArcSight SIEM Tools Administrator | Level 2 Support Technology | Network Security Administrator | Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Microsoft Certified: Security, Compliance, and Identity Fundamentals / CISSP/CISM/CEH/GIAC Certified Incident Handler/Certified SOC Analyst (CSA)/CompTIA Cybersecurity Analyst (CySA+)/Cisco Certified CyberOps Associate Delivery Skills required are: - Technical Skills: - *Identifying and analyzing potential threats and vulnerabilities using various tools and techniques. *Leading and managing the response to security incidents, including containment, eradication, and recovery. *Implementing and maintaining security monitoring systems, such as SIEM (Security Information and Event Management) tools. *Prioritizing and remediating vulnerabilities based on risk assessments. Operational Skills: - *Developing, implementing, and enforcing security policies, standards, and procedures. *Managing and maintaining secure configurations for systems, networks, and applications. *Overseeing the timely application of security patches and updates to systems and software. Analytical Skills: - *Analyzing logs and event data from various sources to identify patterns and anomalies. *Utilizing advanced analytics to detect and investigate security incidents. *Conducting digital forensics investigations to uncover evidence of security breaches. Collaboration and Teamwork: - *Collaborating with other IT and security teams to enhance the organization s security posture. *Coordinating response efforts during security incidents with internal and external stakeholders. *Leading incident response teams and ensuring effective communication and collaboration.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Viptella SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Viptella SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Unix Administration Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintain inventory of Network equipments and links, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Primary: Cisco Routing and Switching, Cisco & Meraki WLAN, Juniper MIST WLAN; Secondary: Cisco ISE Education Qualification : B.Sc

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Aruba R and S Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - CCNP Enterprise / CCNP Service Provider / CCNP Data Center / ACSP / JNCIS-ENT / VM Certified Professional / ACSP / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Responsibilities Monitoring of SIEM alerts and creation of SIEM investigations. Gathering information of Alerts & Incidents and performing Initial Incident Analysis. Artifacts Gathering Performing OSINT checks. User profiling , Device Profiling , IP and Application Profiling etc. Documenting all the above in Incident Analysis Template Post Initial Analysis, escalating the Incident to L2 /L3. Teams Channel Monitoring. SOC mail box Monitoring. Performing Health Daily Checks. Performing validation and deep dive analysis of the alert. Identifying the alert, if its TP / FP. If TP, identifying the root cause. Taking necessary remediation actions post analysis and ensuring the action are completed successfully. Detailed analysis documentation following the defined template. If False Positive and repeating alerts, identifying the root case and finetuning of the use case to reduce the False Detections. Helping in creating Incident Report whenever its required. Discussing & Explaining the Incidents of Interest on Shift handover calls and Client Calls in detail. Identifying any incidents which need immediate attention and escalating to L3/ On-calls for quick actions. Escalating of potential incidents to L3 according to predefined escalation scenarios. Supporting the client Incident Response team during the Incident Response Process. Performing Daily Shift Handover call with L3. Working on Automation in SOC operations.

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Fortigate Administrator - Level 2 Support Technology | Firepower Administrator - Level 2 Support Technology | Checkpoint Fw Administrator - Level 2 Support Technology | Checkpoint VPN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | ASA Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process