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Microland
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Senior Administrator - Service Management

Senior Administrator - Service Management

Microland

3 - 6 years

5 - 8 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

sales staff customer satisfaction senior administrator senior analyst itsm programming manager technology javascript customer service angularjs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills
Technology | IT Service Management Tools | Servicenow Technology | Programming Languages | Javascript (JS) Behavioral | Aptitude | Communication Technology | Programming Languages | AngularJs Education Qualification :
Any Graduate Certification Mandatory / Desirable :
Technology | ServiceNow | Certified Implementation Specialist - ITSM Details: Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management Sr. analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4) Manage our work order system, including invoice logging, and generate service invoices 5) Instruct customers on equipment operation, care and maintenance 6) Inspect rental equipment upon return and return deposits less any observed damage 7) Increase sales across all channels through effective hiring, training and management approaches

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Senior Administrator - Service Management