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AS400 Developer

AS400 Developer

Wipro

5 - 8 years

3 - 7 Lacs

pune

Posted:19 hours ago| Platform:

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Skills Required

sdlc tosca communicate customer service as400 sla banking sql compliance jenkins rpgle troubleshooting agile maintenance programming jira agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills

Role -

AS400 Developer

Experience required

- Overall 5-12 years of IT experience with minimum 4-5 years relevant experience.

Required Mandatory Skills -

Core Skill - As400 and RP

Good to have skills -

Restful API, IWS, Tosca & Xframework,Connect Direct or SFTP and banking domain

Detailed JD:

Software development & maintenance using SDLC & AGILE methodology.
Experienced in doing Technical design (program level).
Experienced on ISeries platform using
CLLE, RPGLE, DB2/400, SQL.
Worked on programming using SQL RPG and Free format RPG.
Worked on tools - JIRA, RDI (coding), RTC & ARCAD (software change control), Jenkins, HP Quality Centre, GSD.
Worked on programming using MQ.

Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
  Mandatory Skills: AS400 .
  
  Experience: 5-8 Years .

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