7 - 12 years
3 - 7 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Lead, mentor, and manage a team of IT support specialists, fostering a positive and collaborative work environment.
Oversee day-to-day IT help desk operations (incidents, service requests, problem resolution).
Develop and maintain dashboards and reports that track KPIs for incident management (e.g., MTTR).Produce detailed and executive-level reports on major incidents, including event summary, business impact, and resolution steps.Present regular reports to management and stakeholders on incident trends, operational performance, and recent major incidents.Use data-driven insights to identify recurring issues, service gaps, and opportunities to improve IT service reliability.Ensure strict adherence to incident management processes (logging, categorization, prioritization, and tracking).
Vyntrapro Innovations
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