IT Support Specialist

We are seeking a highly skilled IT Support Specialist full time position at Walnut Medical, Mohali.

Company Description

Walnut Medical, a medical device, Payment Systems & connected Embedded Systems design

development & manufacturing company, is headquartered in Mohali, Punjab, India. The company has

production units in Mohali & in &hra Pradesh Medtech Zone, AMTZ Visakhapatnam, India. Walnut

Medical specializes in manufacturing medical devices in the Respiratory, Over the Counter,

Neurology/Neuro-Rehabilitation segments, including the world's most accurate Blood Pressure Monitors

with proprietary technology. The product range includes Digital Blood Pressure Monitors, Thermometers,

Nebulisers, Oxygen Concentrators, & more. Additionally, Walnut group has expanded into Point of Sale

(POS) payment devices, focusing on digital payments.

The company now plans to expand into Consumer electronics & automotive electronics, & is looking

for industry leaders to join it in the journey of making it a mainstream vertical

Qualifications: Grad./Post Grad./ Diploma/ITI -IT/CS/ Any related technical field with at least 2 years of experience in IT troubleshooting, network management, & software support.

Salary- As per experience & performance in the interview

Job Description:

We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will be responsible for overseeing the company's IT infrastructure, cybersecurity, compliance, digital transformation &managing software development projects

Roles & Responsibilities:

Technical Skills:

Diagnose & repair hardware issues in computers & related devices.

Troubleshoot & resolve software issues, including operating systems & application errors.

Provide support for Local Area Network (LAN) issues, including connectivity problems & network maintenance.

Manage the installation, configuration, repair & maintenance of IT systems, networks, servers, & data centres (CCTV, Projector, WiFi, Scanners, Printers, Desktops, Laptops, Hard Disk, CD Drives, Sound Blaster Cards CPU, Memory Etc.))

Manage routine updates & patches for software & network systems.

Respond to IT-related queries/issues & provide efficient technical support in a timely & effective manner.

Set up new user accounts & ensure proper access rights across the system.

Maintain & support data backup & recovery processes.

Implement cybersecurity best practices to protect company data, intellectual property, & patient-sensitive information.

Conduct regular IT security audits, risk assessments, & employee cybersecurity awareness training.

Ensure high availability & minimal downtime for critical IT services, including ERP, MES, & cloud applications.

Skills Required:

Experience with project management & implementing new technologies

Excellent problem-solving & decision-making abilities

Excellent communication & leadership skills

Strong knowledge of computer repair, including hardware & software installation.

Experience in troubleshooting LAN, network connectivity, & server issues.

Ability to handle multiple tasks efficiently & effectively.

Benefits:

Competitive salary & Opportunities for skill development & training.

Walk in can be done from Mon to Sat from 10:00 to 16:00 on below address:

M/s Walnut Medical Pvt Ltd 132 JLPL Industrial Park Sector 82, Mohali Punjab 160055

Map- https://www.google.com/maps/dir//Walnut+Medical+Pvt+Ltd,+Plot+:+132+JLPL+Industrial+Part,+Sector+82,+Sahibzada+Ajit+Singh+Nagar,+Punjab+140306/data=!4m6!4m5!1m1!4e2!1m2!1m1!1s0x390fe983d7db522d:0xf396af6ec340a6e6?sa=X&ved=1t:57443&ictx=111

Contact Person- Ms. Anu Verma/ Mr. Manish Kumar

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

Application Deadline: 29/03/2025