661 It Support Jobs - Page 9

Minimum Required Skills as below 1+ years of technical experience in IT support and troubleshooting. Basic to intermediate knowledge of networking (LAN, WAN, IP configuration). Experience with system setup, hardware/software installation, and maintenance. Proficiency in Microsoft Excel and other essential Office tools. Ability to work independently.

As a Customer Support Admin - IT here at Honeywell, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. Youll be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence. As the Customer Support Admin - IT, youll have the opportunity to shape the future of customer-centric IT support, collaborating with cross-functional teams to ensure our global operations thrive. In this role, youll be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top-tier service, enhancing customer satisfaction, and fortifying our relationships with clients. Your decisions and strategies will resonate across our global operations, making sure that technology is an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of elevating our commitment to customer-centric support, driving excellence, and setting new standards in the world of IT services. Your leadership will be the catalyst for shaping a future where every interaction is a testament to Honeywells unwavering dedication to customer success. YOU MUST HAVE 2+ years of experience in IT support or a related field, with at least 2 years in a managerial role. Strong technical knowledge of IT systems Ability to prioritize and delegate tasks effectively. Exceptional problem-solving and critical thinking skills. WE VALUE Bachelors degree in Computer Science, Information Technology, or a related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Key Responsibilities Coordinate and manage customer support inquiries and issues, ensuring timely resolution Maintain accurate records of customer interactions and transactions Assist in the preparation and distribution of customer support reports and metrics Collaborate with cross-functional teams to address customer concerns and escalate issues as necessary Provide administrative support to the IT customer support team, including scheduling meetings, managing calendars, and organizing documentation

Techgen Cyber Solution Pvt. Ltd. is seeking a skilled Android MDM (Mobile Device Management) Specialist for a part-time role. The ideal candidate should be experienced in managing and securing Android devices in an enterprise environment using modern MDM tools. This role involves working closely with our cybersecurity and IT infrastructure teams to enforce policies and manage device configurations efficiently. Key Responsibilities Configure and manage Android devices through MDM platforms (e.g., Microsoft Intune, Hexnode, Scalefusion, ManageEngine). Implement policies for device security, application control, and user restrictions. Monitor and troubleshoot enrolled Android devices. Coordinate with security teams for device compliance and audits. Maintain documentation for setup, usage policies, and incident reports. Provide remote support to internal teams for device-related issues. Requirements Strong knowledge of Android OS and mobile configuration. Experience working with at least one MDM platform (Intune, Hexnode, etc.). Understanding of enterprise mobility, device encryption, and security protocols. Ability to diagnose and troubleshoot device-related issues. Good communication and documentation skills. Preferred Qualifications Minimum 1 year of experience in IT support or mobile device management. Familiarity with BYOD, corporate-owned, and kiosk-mode configurations. Knowledge of app deployment, remote wipe, and user profile management. Experience with Play Store Enterprise and Android Enterprise (AE) features. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606523804 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Technical support and provision of services at the client end. Should be responsible for demos. Provides any necessary data or reports to the sales team. Exerts attention to detail, as client may have the same problems. Online IT support to client. Required Candidate profile Reports the problems as necessary and to solve the problems. Technical support related to IT solutions to corporate clients. Renewals of IT solutions. Good communication skills in English and Hindi

Looking for a Senior Application Packaging Engineer (Mac) in Hyderabad with 7+ yrs of experience. Must have expertise in JAMF, Mac tools, scripting, deployment, and team management. Flexible shifts. Strong troubleshooting & communication skills.

Technical Support/Service Desk Min. 1 year of experience in International Technical Support (Voice) Any Graduate WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 4 LPA Notice- Immediate Contact - HR Riyanshi-9521017693 HR Mahak-8529625871

We are seeking a proactive and customer-focused IT Service Desk Specialist with 1 to 3 years of hands-on experience in technical support and end-user services. The ideal candidate will be responsible for providing first-line support, resolving IT incidents, handling service requests, and ensuring high levels of customer satisfaction across the organization. Key Responsibilities: Provide first-level technical support via phone, email, chat, or in-person for hardware, software, network, and application-related issues. Diagnose, log, and resolve IT incidents and service requests within agreed SLAs. Install, configure, and troubleshoot desktop/laptop systems, mobile devices, printers, and peripherals. Maintain knowledge base documentation and standard operating procedures. Escalate complex issues to L2/L3 teams as necessary and follow through on resolution. Assist with user onboarding/offboarding including account setup, access rights, and equipment provisioning. Monitor and manage IT tickets using a ticketing system (e.g., ServiceNow, Jira, or Freshservice). Perform regular system checks, updates, and patch management under guidance. Support remote users via remote desktop tools (e.g., AnyDesk, TeamViewer, RDP). Maintain asset records and inventory of IT equipment. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in IT support or service desk roles. Basic understanding of Windows/Mac OS, Microsoft Office 365, Active Directory, and common enterprise tools. Familiarity with ticketing systems and remote support tools. Excellent problem-solving and communication skills. Ability to multitask and prioritize in a fast-paced environment. Willingness to work in shifts or on-call rotation if required.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

GM Analytics Solutions, based in Gurgaon with an exclusive tie-up with US Healthcare company is currently seeking an experienced professional for the position of IT Help Desk Executive for US Support, willing to work in night shift. Summary/Objective The IT Help Desk Executive is responsible for the administration and operation of GMAS telephony and cloud applications. This role requires an in-depth knowledge of VOIP telephony, and cloud applications. Prior experience in Active Directory, Office 365, and SharePoint administration and related technologies. Candidate must be a self-starter and demonstrate experience managing projects to completion. Candidate must be self-motivated, well organized, and must have strong communications skills. This position may require some work beyond traditional business hours. Candidates should be highly motivated to face the challenges of a rapidly growing organization and committed to service excellence. Responsibilities include but are not limited to: Be the first point of contact for technical assistance. Provide technical support for Panoramic Health employees, clients, and contractors. Providing timely and accurate updates to stakeholders regarding the status of incidents and requests. Install, configure, maintain hardware and computer peripherals. Install, upgrade, maintain operating systems and computer software. Troubleshooting end-user networking and connection issues. Provide advanced troubleshooting of end-user hardware and software platforms, utilizing built in Microsoft internal tools and logging. System access management (login creation and management) Abide by, and enforce, all company policies including information security policies. Participate in IT strategic planning activities to help develop the I.T. roadmap. Offer creative/innovative workarounds, ideas, and solutions to technical and procedural challenges. Communicate clearly and professionally in both written and verbal formats. Create and document proper installation and configuration procedures when necessary. Support Microsoft Windows 10/11operating systems (installation, configuration, management, and troubleshooting) Support Microsoft 356 Suite of products. Extensive knowledge managing Microsoft Azure portal identity access management. Managing user access in various platforms. Adhering to Service Level Agreements, KPIs and Metrics outlined on the Service Desk. Reviewing system error logs and user-reported errors. Perform other job-related duties as assigned or as needed. JOB REQUIREMENTS Qualifications Bachelor's degree in Computer Science or Information Technology or 3-5 years of Proven work experience as an IT Service Desk Analyst. Knowledge of common operating systems, software applications, and remote connection systems. The ability to install, configure, support, and troubleshoot Microsoft Windows 10 and greater is a requirement. Ability to solve end-user hardware and software issues independently. Excellent interpersonal skills. Excellent written and verbal English language communication skills. Excellent documentation skills. Resourceful problem-solving. Additional Qualifications: Networking and Telephony (ShoreTel/Mitel, Ring Central) Knowledge and experience are a plus. Experience with HIPAA security and privacy requirements is a plus. Experience managing, and data encryption solutions. Experience with managing workstation patching and anti-virus is a plus. Competency Requirements: Must possess the following knowledge, skills, and abilities to perform this job successfully: Familiar with standard concepts, practices, and procedures within the field. Ability to work in a fast-paced, result-driven, and complex healthcare setting. Ability to meet strict deadlines and communicate timelines Takes a sense of ownership Capable of embracing unexpected changes in direction or priority. Excellent communication skills. Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity This position may be modified to reasonably accommodate an incumbent with a disability. This job requires the ability to work with others in a team environment, the ability to accept direction from superiors, and the ability to follow GMAS policies and procedures. Regular, predictable, and dependable attendance is essential to the satisfactory performance of this job. Work Environment: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted. Providing remote assistance from a desktop computer, via Microsoft Teams, Zoom and telephone. Use of computer mouse requires repetitive hand and wrist motion. Time off may be restricted under certain circumstances such as special projects or high demand/low capacity situations. Regular reaching, grasping, and carrying of objects. Contact:7428699980

Job Title: Desktop Support Engineer / IT Engineer Software Developer Location: Chennai & Bangalore Job Type: Full-time Experience: Fresher Qualification: Diploma / B.E / B.Tech / BCA / MCA / Any Graduate with IT knowledge Job Summary: We are hiring fresh and enthusiastic Desktop Support Engineers and IT Engineers passionate and motivated Software Developer Freshers to join our IT team. As a fresher, you will be trained and guided to support and maintain IT infrastructure, resolve hardware/software issues, and ensure smooth functioning of desktops, laptops, and basic network systems. Key Responsibilities: Install, configure, and maintain desktop/laptop systems and peripherals (printers, scanners, etc.). Provide first-level technical support to users for hardware, software, and basic network-related issues. Troubleshoot system and network problems, diagnosing and resolving issues promptly. Set up and manage user accounts, passwords, and permissions in Windows or Linux environments. Monitor and maintain computer systems and networks. Assist in upgrading and updating software and operating systems. Maintain asset inventory and documentation of IT equipment. Coordinate with senior IT engineers for complex issues. Ensure timely ticket resolution and maintain service logs. Write clean, efficient, and well-documented code in languages such as Java, Python, C#, JavaScript, etc. Participate in software design, coding, testing, debugging, and documentation. Assist in developing web, mobile, or desktop applications based on project needs. Collaborate with other developers, designers, and QA engineers. Fix bugs and improve application performance. Stay updated with emerging technologies and apply them in real-world scenarios. Participate in code reviews and follow best development practices. Understand and follow the SDLC (Software Development Life Cycle). Required Skills: Basic understanding of operating systems (Windows, Linux), MS Office, and system configurations. Familiar with networking concepts (LAN, IP addressing, routers, etc.). Strong communication and problem-solving skills. Ability to work in a team and support end-users. Willingness to learn and grow in the IT infrastructure domain. Strong knowledge of at least one programming language (Java, Python, C++, etc.) Understanding of object-oriented programming (OOP) concepts. Familiar with front-end technologies (HTML, CSS, JavaScript) and/or back-end frameworks. Knowledge of databases (MySQL, MongoDB, PostgreSQL, etc.). Basic understanding of version control systems (e.g., Git). Analytical and problem-solving mindset. Good communication and teamwork skills. Preferred Certifications (Optional): CompTIA A+ / N+ Microsoft Certified: Modern Desktop Administrator Associate CCNA (Basic Level) Benefits: On-the-job training Exposure to real-time IT infrastructure Career growth opportunities Certificate of Experience after successful completion (if applicable) Hands-on experience with live projects Mentorship and training programs Career growth path into Software Engineer roles Work with modern tools and agile methodology Optional Skills (Good to Have): Exposure to frameworks like React, Angular, Django, Node.js, or .NET. Experience with academic or personal software projects. Understanding of APIs and web services. Mahalakshmi 8056905397

Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thanes (Hiranandani) Joining time needed : 15 days /Immediate United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Hardware & Software installation, maintenance, and upgrading. Provide support for technical issues, networking, internet-related issues. Taking regular backups of computers. Ensuring all the computers working fine Configuring & maintaining e-mail a/c Required Candidate profile Diploma in hardware and networking. Good knowledge of assembling computers Technical knowledge to sort hardware and software-related issues

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLPs PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree

Provide end-user support for desktops and laptops Assembling & disassembling of PC Configure & troubleshooting WIFI,LAN,WAN,routers,switches etc Manage troubleshooting operating system & Installing the network Flexibility in working rotational shifts Perks and benefits Cab/office bus will be provided

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management

About us Bain & Company is a global management consulting that helps the worlds most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. What you'll do The TSG Support Associate role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems. This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, and managing user accounts and permissions. Additionally, the Coordinator will need to coordinate off-site repairs with external vendors, test new applications and upgrades, monitor backups, assist in supervising and training junior TSG staff and conduct end-user training programs. This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software. Operations & Support (100%): Serve as the primary contact for IT related problems and issues for Bain employees Install, configure, and upgrade software and operating systems Investigate, troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database, repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Coordinate off-site repairs with external vendors Work with other TSG staff to test new applications and upgrades Support development of end user training programs About you Associate's/Bachelors degree or an equivalent combination of education, training and experience Previous corporate experience of 3-5 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation, processes, and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team, display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment, support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution, troubleshooting skills and approaches What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

Job Description This is a Level 2 Analyst role responsible to support IT Infrastructure including PCs, Printers and Software installations and resolve end-user requests/issues Job Duties/Responsibilities may include, but are not limited to: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support – Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT supports the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams in different time zones. Basic Qualifications: Graduate with 5 to 6 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Good to Have skills: Knowledge in Windows Operating System (OS) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidates should have excellent communication skills and good team players. Candidate should be willing to work in first or second shift.

We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.

Position Purpose FRS is looking for a business analyst whose responsibilities includes interaction with multiple stakeholders, project management, business analysis, technical /functional support, and development of IT solutions in line with best practices established by CIB and the BNP Paribas group. Responsibilities Direct Responsibilities Provide first line user support through training, research and responding to general queries and works closely with Front-Office, IT Operations, users in Finance, Risk and other Finance and reporting systems teams. Understand and analyze the business lines needs in one or more functional areas, with the aim of developing the appropriate and sustainable solutions that are consistent with the entity’s strategic plan and the associated portfolio of requests. Contribute to the finance quality of reporting, controlling data and tools availability Proactively communicate with users and propose solutions. Act as a key contributor during all the financial closing cycle (pre-closing, closing and post-closing) Ensure that the solution meets the requirements set out to cover the business line’s needs Act as the contact person within the project or maintenance teams and for the business line in relation to data and functional aspect Contributing Responsibilities Liaise with the user community and provide functional expertise and consultative support to users Investigate and resolve functional issues raised by the user community or linked to the daily batch report Facilitate the communication between team members, business units , IT and PMO organization in multiple geographical locations Proactively inform the user on the main incidents and application unavailability due to releases or other technical interventions. Contributes to preliminary studies in liaison with the business line. Helps, where appropriate, to monitor the portfolio and prioritize requests within the scope of activity. Clarifies, performs critical and constructive analysis and, where appropriate, compares the business line’s needs against the entity’s strategic plan . Ensures that the solution meets the requirements set out to cover the business line’s needs. Contributes, in conjunction with the business line, to change management and roll out for the end customer. Helps to identify business line impacts generated by the solution and with the development of action plans. Shares knowledge about the area of expertise and provides functional support. Carries out reporting in accordance with the operating rules and practices defined for the scope. Contribute to the creation and communication of Dashboards to key stakeholders. Ensure the high team standard are respected performing recurrent controls. Helps with the coordination of user communities. Build partnerships with assigned development and stakeholder teams. Raise and manage tickets for the users via the use of an online ticketing tool. Technical & Behavioral Competencies Experience: 3-5 years of experience. Technical Skills: Minimum 3 years of work experience in the field of accounting and / or accounting system and / or implementation in the financial services industry 2 -5 years of experience in Support of Financial systems or similar Proactivity and ability to work in a demanding environment Ability to synthetize and communicate efficiently with peers and management Knowledge of financial accounting and management accounting processes, standards, controls and systems. Strong analytical, management and problem solving skills Creativity & Innovation/ Problem Solving Client focused Ability to collaborate / Teamwork Communication Skills Active Listening Ability to develop and leverage networks IT knowledge Business/ IT relationship Customer Relationship, Management and Strategic Commercial Coverage Architecture IT Tests Behavioral Competencies: Assertiveness, Proactiveness & Prioritization skills are important. Excellent verbal and written communication skills. (Knowledge of the English language is required. French is a plus.) Results and Impact Demonstrates good judgement when making decisions of high complexity and impact. Is responsible for driving outcomes which have meaningful effect on project delivery. Relies on limited guidance for most complex decision making. Client, and Stakeholder Focus Able to build relationships with a mix of intermediate and senior colleagues or clients. Interacts regularly with management and department leaders. Demonstrates the ability to persuade and influence stakeholders.

Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with on boarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs.