Customer Support Admin - IT

Job Description

As a Customer Support Admin - IT here at Honeywell, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. Youll be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence. As the Customer Support Admin - IT, youll have the opportunity to shape the future of customer-centric IT support, collaborating with cross-functional teams to ensure our global operations thrive. In this role, youll be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top-tier service, enhancing customer satisfaction, and fortifying our relationships with clients. Your decisions and strategies will resonate across our global operations, making sure that technology is an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of elevating our commitment to customer-centric support, driving excellence, and setting new standards in the world of IT services. Your leadership will be the catalyst for shaping a future where every interaction is a testament to Honeywells unwavering dedication to customer success. YOU MUST HAVE 2+ years of experience in IT support or a related field, with at least 2 years in a managerial role. Strong technical knowledge of IT systems Ability to prioritize and delegate tasks effectively. Exceptional problem-solving and critical thinking skills. WE VALUE Bachelors degree in Computer Science, Information Technology, or a related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Key Responsibilities Coordinate and manage customer support inquiries and issues, ensuring timely resolution Maintain accurate records of customer interactions and transactions Assist in the preparation and distribution of customer support reports and metrics Collaborate with cross-functional teams to address customer concerns and escalate issues as necessary Provide administrative support to the IT customer support team, including scheduling meetings, managing calendars, and organizing documentation