661 It Support Jobs - Page 27

Dear Candidate, Greetings from Collabera !I hope you are doing well. My name is Bansal Patel , and I represent Collabera , a leading global staffing firm. I came across your profile on the job portal and wanted to reach out to you regarding an exciting opportunity with one of our esteemed clients based in Trivandrum or Noida or Chennai location .We believe your background and experience could be a great match for this role. Below is the Job Description for your review. Job Title: IT Service Desk Analyst / Technical Support / Analyst Location : Trivandrum or Noida or Chennai Mode of Work : Work from Office Experience Level: (Fresher / 0-2 Years) Primary skill: Good command in English speaking Communication Skills Shift Timing: Rotational Shift Including Night shit (5 Days working) Education Qualification: B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate) Job Summary: The IT Service Desk Analyst is responsible for providing first-line technical support to end-users within the organization. This role requires resolving hardware and software issues, troubleshooting network and connectivity problems, and ensuring high levels of customer satisfaction. The analyst will act as the first point of contact for technical queries, working to diagnose and resolve problems efficiently or escalate them to the appropriate teams when necessary. Key Responsibilities: Technical Support: Help international users fix hardware, software, and network issues over phone calls. Clear Communication: Explain technical solutions in simple words and adapt to different accents. Troubleshooting: Solve issues like password resets, app errors, and network problems quickly or escalate if needed. Global Coverage: Provide support across different time zones and ensure availability for international users. Customer Service: Deliver excellent service with patience, professionalism, and a focus on customer satisfaction. Call Documentation: Log all calls, problems, and solutions accurately in the system. Shift Flexibility: Work night shifts or odd hours to support users globally. Preferred Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to interact with customers and team members effectively. Ability to work in a fast-paced environment while maintaining attention to detail. Team player with the ability to handle tasks independently. If You are Interested, Share your CV on Bansal.patel@collabera.com Job Description: Technical skills: Providing 1st line technical support to customers Dealing with problems for hardware such as, computers and printers, and software programs Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues such as resetting passwords Resolve technical issues in a timely manner using available resources within the Company. Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support. Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting. Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory. Good knowledge in Installation of hardware & Software. Work on Client Servers like Windows, Linux, UNIX. Work on various Software-Applications. Ability to troubleshoot common PC issues (Optional) Resolution and Customer Satisfaction Rating. If Interested, Please Share the Following Details: Full Name: Contact Number / Alternative Number: Email Address: 10th Percentage with Passing years 12th Percentage with Passing Years Highest Education or Graduation : Percentage / CGPA with Passing Years with University name Current Location: Preferred Location: Current Company (If applicable): Total Experience (If applicable): Relevant Experience (If applicable): Current CTC (If applicable): Expected CTC (If applicable): Notice Period: Updated Resume: If You are Interested, Share your CV on Bansal.patel@collabera.com About Collabera: Since 1991, Collabera has been a pioneer in IT staffing solutions and services. With over 14,000 professionals across 50+ global locations , we are proud to be: A Top 10 U.S. IT Staffing Firm The largest minority-owned IT staffing firm in the U.S. A trusted partner to Fortune 500 companies Recognized as one of the Best Staffing Firms to Work For (6 years in a row) Know more : https://www.collabera.comWe look forward to hearing from you. Please feel free to share this opportunity with friends or colleagues who might be looking for a job change.

Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for IT-related issues. Troubleshoot and resolve hardware and software problems in a timely manner. Manage tickets using ticketing tools to track progress and ensure SLA compliance. Collaborate with internal teams to escalate complex issues when necessary. Job Requirements : 1-3 years of experience in IT support or related field. Strong knowledge of hardware troubleshooting techniques. Proficiency in managing tickets using various ticketing tools (e.g. Zendesk). Ability to work under pressure to meet SLAs while maintaining high levels of customer satisfaction. Interested candidates can share their profile on radhika.upadhyay1@genpact.com

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364822002 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Outlook Configuration Office 365 Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1 and Windows 10 Troubleshooting Network connectivity in a LAN/WAN environment. Install, configure & maintain network services, equipment and devices. Printer Installation and Troubleshooting of both local and network printers. Hands-on experience in MS-Outlook configuration & Troubleshooting. Malware/Computer virus remediation by Antivirus installation and patch updates implementation. Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern. Providing End user support in order to facilitate operational flow. Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop. Involved in maintaining and resolving tickets as per the SLA. Adding clients to Domain and resolving related issues. Immediate Joiners preferred. Share your resume at chandanbala.jain@teamcomputers.com or refer someone whose interested.

-Provide technical support for computer hardware, software, and network issues. -Installation configuration of system,Printer, CCTV Interested candidate can call/whatsapp Mr.Sam(HR)- 91767 94747 Male candidates only.

Key Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Key Qualifications & Skill Sets Proven 1 to 4 years of working experience in Application Support, enterprise technical support, IT support or as a technical engineer. preferably in the Payment domain Strong exposure to MySQL and writing SQL queries Understanding & Experience in scripting languages (Perl, Shell) Understanding & Experience in LINUX, & UNIX commands Good understanding of API. Good undrestaing and experience in debbuging Critical Thinking and problem-solving skills Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize tasks based on urgency and importance Motivation to learn new skills and technologies

About the Role: We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed. Responsibilities: Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones . Diagnose and resolve software and hardware issues. Take calls from Global customers and initiate the right response to them, positively and professionally Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Strong understanding of computer systems, networks, and software applications. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Knowledge of Networking is a plus.

Quality L2- first-level IT support and troubleshooting Perform Data Backup and restoration activities IT Administrative activities Monitor the Network uplinks of the service providers Maintain the software inventory up to date Required Candidate profile Exp: 2+Years loc: Aurangabad np: 30 Days ankitapisal@peshr.com/9004076848

Hiring for IT Specialist @ Sersa, Sonipat in IT & Technical Support Department Exp.- Minimum 2years exp. in an IT role salary- 30-40k good knowledge of Window/Linux enviornment and networking and troubleshooting int. candidate cont. on- 8222822052

Responsibilities : Responsible for the management of the companys Internet and information technologies (IT) assets, maintenance of all information technology equipment Manage the companys system firewall protection applications or software Make mechanism for the protection of the companys system Hire, develop, mentor, and train the IT staff Account for backup of systems and all data Offer training to staff of the organization and its clients Responsible for the management of the organizations email accounts Make effort for effective safety protocols Make recommendations for the improvement of the companys IT department Maintain right working attitude with other IT staff Respond to clients questions on IT Handle the organizations hosting information Continuously seek improvement of the IT sections Stay informed of development in the IT world Network computers in various departments when needed Responsible for the installation and configuration of software on computer systems Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults, handle logging of queries for both customers and employees Responsible for analyzing call log to discover trending matters and issues. Responsible for providing advanced technical support for Citrix environments, VPN configurations, VDI setups, and CaseWare applications. Responsible for troubleshooting and resolving complex technical issues escalated from junior support staff. Ensure timely resolution of support tickets in accordance with SLA guidelines Requirements: Degree in IT and System Technology field or its equivalent Minimum 15 years experience in IT section of an organization Ability to attend to detail and respond swiftly to work demand. Ability to identify and resolve issues regarding IT in a manner that is timely. Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others Proficiency in management of people and team development Ability to stay connected with the reality and updates on IT Proficiency in gathering and analyzing information. Passionate about technology. Excellent communication skills Great Decision-making skills Proficient in Microsoft Office Applications Adaptable to changing work expectations.

GREETING!! WE ARE LOOKING TECH SUPPORT ASSOCIATES. CANDIDATES WITH TECH EXPERIENCE CAN APPLY. For further queries, feel free to contact: JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you. Job role: Service helpdesk desk Shift: UK/US rotational shift Salary: Exp ( only graduates with PDC or convocation) - upto 7.5 lpa Location: Bangalore 2 way cabs will be provided upto 20 km radius NOTE: 1.We are looking for immediate joiners 2. EPFO check will be done post selection Role & responsibilities: 1. Help Desk Agent / Store Support Executive • Primary contact for Tesco store colleagues needing IT or operational support. • Troubleshoot POS (Point of Sale) systems, scanners, self-checkouts, handheld devices, and back-office systems. • Assist with software updates, password resets, network issues, and basic hardware troubleshooting. • Log and categorize incidents in the ITSM system (like ServiceNow). • Provide first-line resolution or escalate to specialized teams (like infrastructure or network teams) as needed. • Communicate clearly with store staff who may not be technically skilled. 4. Technical Specialist / L2 Support • Resolve escalated, complex issues (e.g., server crashes, database failures in stores). • Configure and troubleshoot store hardware (servers, network routers, tills). • Provide remote support tools assistance. • Work with software vendors and internal IT teams for patches and updates. Common Issues in Help Desk Handles: • POS till not working. • Printer/scanner not connecting. • VPN/network down at store. • Password resets (e.g., Kronos, Tesco systems). • New device setup (e.g., handheld scanners). • Software crashes (e.g., for inventory or checkout apps). • Payment gateway downtime. • CCTV system technical issues. Key Skills Needed: • Good technical troubleshooting knowledge (Windows, POS systems, basic networking). • Fast-paced problem-solving mindset. • Strong communication must simplify technical terms for non-technical store staff. • Multitasking under pressure (especially during Black Friday, Christmas rush, etc.). • ITSM tools familiarity (ServiceNow, Remedy, Preferred candidate profile EXPERIENCE UP TO 2YRS IN CUSTOMER SERVICE/HELPDESK/TECHINICAL SUPPORT. Perks and benefits : COMPETITIVE SALARY : CAREER GROWTH OPPORTUNITIES IN IT SUPPORT DOMAIN Thanks and regards, Rivera Manpower Services JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you.