Are you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures! Key responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns. 2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues. 3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented. 4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service. 5. Stay updated on product knowledge and company policies to provide accurate information to customers. 6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates. 7. Continuously strive to improve processes and contribute to a positive team environment. Key Roles and Responsibilities: Technical Support: DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments. Hardware and Software Management: DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies. Problem Resolution: DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base. End-User Training: DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems. Network Connectivity: DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively. Inventory Management: DSEs may be responsible for managing technology inventory, tracking hardware and software assets. Documentation: DSEs document technical issues, solutions, and procedures for future reference. Escalation: DSEs understand when to escalate complex issues to higher-level support personnel. Customer Interaction: DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills. Salary: 2,8,0000 - 450000 /year Experience : 0 year to 2 years Skills required: English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written) Total Vacancy: 250 Talk to HR Mahalakshmi 8056905397

Job Title: Desktop Support Engineer / IT Engineer Software Developer Location: Chennai & Bangalore Job Type: Full-time Experience: Fresher Qualification: Diploma / B.E / B.Tech / BCA / MCA / Any Graduate with IT knowledge Job Summary: We are hiring fresh and enthusiastic Desktop Support Engineers and IT Engineers passionate and motivated Software Developer Freshers to join our IT team. As a fresher, you will be trained and guided to support and maintain IT infrastructure, resolve hardware/software issues, and ensure smooth functioning of desktops, laptops, and basic network systems. Key Responsibilities: Install, configure, and maintain desktop/laptop systems and peripherals (printers, scanners, etc.). Provide first-level technical support to users for hardware, software, and basic network-related issues. Troubleshoot system and network problems, diagnosing and resolving issues promptly. Set up and manage user accounts, passwords, and permissions in Windows or Linux environments. Monitor and maintain computer systems and networks. Assist in upgrading and updating software and operating systems. Maintain asset inventory and documentation of IT equipment. Coordinate with senior IT engineers for complex issues. Ensure timely ticket resolution and maintain service logs. Write clean, efficient, and well-documented code in languages such as Java, Python, C#, JavaScript, etc. Participate in software design, coding, testing, debugging, and documentation. Assist in developing web, mobile, or desktop applications based on project needs. Collaborate with other developers, designers, and QA engineers. Fix bugs and improve application performance. Stay updated with emerging technologies and apply them in real-world scenarios. Participate in code reviews and follow best development practices. Understand and follow the SDLC (Software Development Life Cycle). Required Skills: Basic understanding of operating systems (Windows, Linux), MS Office, and system configurations. Familiar with networking concepts (LAN, IP addressing, routers, etc.). Strong communication and problem-solving skills. Ability to work in a team and support end-users. Willingness to learn and grow in the IT infrastructure domain. Strong knowledge of at least one programming language (Java, Python, C++, etc.) Understanding of object-oriented programming (OOP) concepts. Familiar with front-end technologies (HTML, CSS, JavaScript) and/or back-end frameworks. Knowledge of databases (MySQL, MongoDB, PostgreSQL, etc.). Basic understanding of version control systems (e.g., Git). Analytical and problem-solving mindset. Good communication and teamwork skills. Preferred Certifications (Optional): CompTIA A+ / N+ Microsoft Certified: Modern Desktop Administrator Associate CCNA (Basic Level) Benefits: On-the-job training Exposure to real-time IT infrastructure Career growth opportunities Certificate of Experience after successful completion (if applicable) Hands-on experience with live projects Mentorship and training programs Career growth path into Software Engineer roles Work with modern tools and agile methodology Optional Skills (Good to Have): Exposure to frameworks like React, Angular, Django, Node.js, or .NET. Experience with academic or personal software projects. Understanding of APIs and web services. Mahalakshmi 8056905397

HR IT Recruiter responsible for sourcing, screening, and hiring candidates for IT roles. Manages end-to-end recruitment, coordinates with hiring managers, and ensures timely closures while maintaining a strong talent pipeline. Call 8015780229