674 It Support Jobs - Page 11

Key Responsibilities IT Operations Management Manage daily IT operations including system health checks, network monitoring, hardware/software troubleshooting, and escalation handling. New Site Setup Lead IT infrastructure setup for new warehouse/retail sites, including cabling, server installation, LAN/WAN configuration, and coordination with vendors. Technical Support – Provide Level 1 & 2 support for end-users, ensuring minimum downtime and prompt issue resolution across business functions. Asset & License Management – Track IT assets, ensure license compliance, and manage AMC contracts for hardware/software. Stakeholder Coordination – Serve as a key IT point of contact for internal departments (Ops, HR, Finance) and external partners during system rollouts or upgrades. Compliance & Data Security – Ensure adherence to IT policies, data backup protocols, antivirus management, and cyber hygiene across locations. Documentation & Reporting – Maintain accurate records of incidents, assets, vendor SLAs, and prepare regular IT status reports.

To receive, analyze & assign ITSM calls to respective engineer, software developer to ensure that the end user get the IT support. To support end user technology, fixed telephony & associated operating systems, software & administration platforms. Required Candidate profile 5-7 years of relevant experience of IT support, MIS, Troubleshoot, Diagnose and fix the issue in reputed pharma company

IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the city (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members Basic knowledge on cameras installation and Bio metric configuration Maintain records / logs for repairs and fixes and maintenance schedule Identity computer or network equipment shortages and place orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible

Role & responsibilities Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills : Degree Certificate (Any, but should have good written and verbal communication skills 0 - 1 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills Required Skills & Qualifications: Education: Any degree, with strong written and verbal communication skills. Experience: 01 year in customer service. Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills. Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Wishing you all the best!!!

Primary responsibilities will include: ProvidingLevel 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Effectively communicatingtimely updates to customers through appropriate incident tracking tools Quickly establishingrapport, gainingand maintainingcredibility with diverse audiences Coordinatingbetween customers, development team and internal support teams while working on customer issues. Efficiently coordinatingwith the internal and external stakeholders Workingwith the customers to gather product requirement, analyzingand documenting before it is passed on to the product management team for next steps Escalatingissues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Engineers role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 2: 00 PM. • Experience Range: 1 - 5 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: 3 - 4.5 Lacs • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.

Role & responsibilities Provide Technical support for end users across IT system and applications. Troubleshoot and resolve issues related to Power Apps, Power Automate etc. Monitor and maintain Power platform environments, addressing performance. Support to building and testing simple apps using Microsoft Power Apps.

Responsibilities: * Perform mechanical maintenance on equipment * Provide IT support and purchase operations assistance * Maintain machinery through regular checks and repairs * Execute commercial tasks with supervision Health insurance Provident fund

Roles & Responsibilities: Assist in project execution under the guidance of senior team members. Support in research, development, testing, documentation, or data analysis based on the assigned domain. Collaborate with cross-functional teams to understand business and technical requirements. Participate in team meetings and contribute to idea generation and problem-solving. Maintain project documentation, reports, and presentations. Complete assigned tasks within deadlines while maintaining quality and accuracy. Learn and use tools, platforms, or frameworks relevant to the tteam'seams work. Eligibility Criteria: Currently pursuing B.Tech / B.E. in [Computer Science, IT, ECE, Mechanical, Civil, etc.]. Strong academic background and willingness to learn. Good communication and teamwork skills. Basic knowledge in domain-related tools or technologies is a plus (e.g., Python, Java, CAD, SQL, AutoCAD, etc.) Skills Required (customize as needed): Analytical and problem-solving abilities Basic technical or engineering knowledge MS Office / Google Workspace proficiency Eagerness to learn and adapt in a fast-paced environment Time management and accountability

Networking Knowledge: Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.), and hands-on experience with Cisco networking devices (). Familiarity with Cisco IOS and other network operating systems. network support or IT support

Job Opportunity For Customer Support Engineer with Accenture. Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L1 Support over call JD- Excellent Communication Skill. Strong Experience & background in Global Service Desk. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Active Directory-O365 is Required. We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting OSS and BSS tools Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tools Specific Knowledge of other required Computer Systems/Applications for different work environments. If Interested kindly share your resume at rsaxena@vbeyondapac.com Thanks, Ruchi Saxena

2–5 Years in IT support, preferably in retail or multi-location environments. Provide first-level support for POS and billing software (e.g., GoFrugal) across store locations. Install, configure, and maintain Desktop PCs, Laptops, and Server. Required Candidate profile Troubleshoot system hardware and software issues for employees across locations. Diploma, IT-related field. troubleshooting. CCTV software, biometric systems, and network.

Location : Vasai East Hands on experience in TCS , and able to rectify System issues Understand Coordinate with each departmental head for new or amend implementation of TCS degree in Computer Science, Information Technology, or related field

Job summary : System Analysts need strong analytical skills , problem-solving abilities, and a basic understanding of software development and business processes . If you're looking for a more detailed job description, you can check out this resource. Let me know if you need insights on skills or career growth! Job Title : System Analyst Location : Chennai ,Hyderabad ,Bangalore Experience : 0-2 Responsibilities: Analyse current systems and workflows to identify areas for improvement. Assist in gathering and documenting business requirements. Support the design and implementation of new systems or enhancements. Collaborate with developers and stakeholders to ensure system functionality. Conduct testing and validation of system changes. Qualifications: Bachelors degree in information systems, Computer Science, or related field. Basic understanding of system development life cycle (SDLC). Strong analytical and documentation skills. Familiarity with business process modelling tools is a plus. Effective communication and teamwork skills.

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Behavioral Skills Email etiquette Communication skills Critical thinking and problem-solving skills Achievement/Performance oriented Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation. Provide technical expertise to the application development and testing team Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects. Business Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly Monitor the implementation, maintenance and support for systems related to asset banking. Track and update the status to the change to the respective stake holders Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines Customer (Both Internal & External) Adherence to client (internal) deliverables timelines Manage user experience to have complete clients satisfaction Internal process Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements Track the entire process of customization of external software to meet business requirements Preparation of solution Document Providing solution for system integration Oversee the execution of the test cases and documentation of necessary user manuals Testing of new change request. Checking the backend functionality provided by the vendor Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking Internal Process Managing Audit open issue Manage Change Request process Completion of goal setting, appraisal and feedback Adhere SLAs related to business-critical services are met by the IT team - 85% Adherence to timelines and Budgets for the projects under management - 95% Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100% Compliance to Regulatory requirements as per timelines committed - 100% Innovation & Learning Completion of relevant certifications and assigned trainings Educational Qualifications Bachelors in Computer Science, IT engineering or equivalent Post-graduate qualification is preferred. Experience(Years and Core Experience Type) 2 5 years of experience in IT and banking applications. Certifications Any additional IT application knowledge, is added advantage Functional Skills Knowledge of banking business & technology Knowledge of system integration Vendor Management

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

Responsibilities: Having experience for 1 year to 3 years in handling international voice process. Preferably US clients Responding to client calls, requests and chat. Providing technical support via phone and chat. Resolving issues via phone or chat. Providing 24/7 support and ability to work in rotational shifts, mainly night shifts. Excellent written and verbal communication skills. Good time management skills. Good interpersonal skills. Ability to think critically. Knowledge on Service Now ticketing tool. Experience & Qualifications 1 - 3 Years of experience BE/B.Tech/M.Tech/MCA

Bachelors degree in information technology or related field. Experience 2+ years Position Overview: The Executive in IT Support is responsible for providing technical support, managing hardware, and assisting with network maintenance. Key Responsibilities: Provide technical support for hardware and software issues. Install, configure, and maintain computer systems and peripherals. Monitor and troubleshoot network connectivity issues. Assist in maintaining hardware and software inventory. Collaborate with the IT team to implement IT security measures. Qualifications and Requirements: Bachelors degree in information technology or related field. Proficiency in hardware troubleshooting and basic networking. Strong problem-solving and communication skills. Knowledge of IT security practices. Experience: 2+ years of experience in IT support or a related field. Experience with network troubleshooting and maintenance is a plus. If you are a detail-oriented HR professional with a passion for optimizing HR operations and ensuring compliance within a manufacturing environment, we encourage you to apply. This role offers an opportunity to contribute to our companys mission of sustainability and renewable energy solutions by supporting our plant workforce.

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies