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0.0 years

2 Lacs

Chennai

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Freshers UG Graduates are welcome to do digital marketing job. You can do Regular MBA through company admission.You will be responsible for developing, enhancing digital marketing side of our company.PG graduates please dont apply.

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3.0 - 8.0 years

4 - 8 Lacs

Navi Mumbai, Mumbai (All Areas)

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Job Description System administrator / IT Support Engineer System Administration: Installing, configuring, and maintaining servers, networks, and computer systems. Monitoring system performance, conducting regular backups, and implementing recovery procedures to ensure system uptime and reliability. Network Management: Designing, implementing, and managing network infrastructure, including LANs and WANs. Monitoring network performance, troubleshooting issues, and implementing security measures to protect network integrity. Technical Support: Providing technical assistance to internal teams and end-users. Diagnosing and resolving hardware, software, and network problems. Creating and maintaining comprehensive IT documentation. Security Management: Implementing and enforcing IT security policies. Managing security systems, responding to security incidents, and identifying vulnerabilities to protect company assets. Software Management : Installing, updating, and managing software applications. Collaborating with software vendors, developing automation scripts, and ensuring optimal software performance. Project Management: Participating in IT projects, coordinating with stakeholders, and ensuring successful implementation of system upgrades, migrations, and new initiatives. Compliance and Documentation: Adhering to company policies, industry standards, and regulatory requirements. Maintaining detailed IT records, including system configurations, network diagrams, and IT inventory. Developing and maintaining IT policies and procedures. Required Skills: Candidate with 4+ years of experience. Strong knowledge of Windows, Linux, and macOS operating systems. Experience with network administration and security, including firewalls, VPNs, and wireless networks. Familiarity with cloud platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). Excellent written and vocal communication abilities. Qualification: Bachelor s degree in computer science, Information Technology, or a related field. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Job Location Vidyavihar, Mumbai Employment Type : Full Time, Work from office (5 days) Should be ready to work in Shifts. Please share your updated resume to hrdesk@clarisity.com

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1.0 - 3.0 years

0 - 3 Lacs

Pune

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Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings! Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune ! What Youll Be Doing: Provide top-notch support to global clients via calls, chat, and email Troubleshoot technical issues related to: VPN, Drivers, O365, Active Directory Operating systems & basic networking Microsoft Office and other productivity tools Work on ticketing tools such as ServiceNow , Remedy , or Control-M Own the issue, analyze, and provide efficient, timely resolutions Ensure every customer interaction adds value and leaves them satisfied What Were Looking For: Excellent communication skills – both verbal and written Strong analytical and problem-solving ability Confidence in handling and resolving technical queries independently Willingness to work in a 24x7 environment (rotational US shifts) Comfortable with a Work From Office (WFO) setup in Pune Non-Negotiables: Fluent English communication is a must 100% Work From Office – no hybrid or remote option Comfortable with night/rotational shifts (US time zones) Why Join Infosys BPM? Global brand & structured career growth Continuous learning and upskilling opportunities Exposure to world-class processes and tools Diverse and inclusive workplace culture Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR

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2.0 - 7.0 years

3 - 3 Lacs

Coimbatore

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Job Summary: We are seeking a dedicated IT Executive to support and maintain the hospital's IT infrastructure, including software systems, hardware, networking, and security. This role involves close collaboration with clinical and administrative teams to ensure smooth IT operations, resolve issues efficiently, and implement system improvements. Key Responsibilities: 1. Software & Systems Management Maintain and support hospital IT systems, including EMR, HIS, HRMS, and other healthcare applications. Coordinate with clinical and administrative teams for system updates, configurations, and enhancements. 2. Network & Hardware Management Monitor and manage hospital IT equipment, including servers, workstations, printers, and scanners. Ensure network connectivity and system availability across departments. 3. Security & Data Management Monitor system performance and enforce cybersecurity protocols. Perform regular data backups and ensure the integrity and confidentiality of medical records. 4. Technical Support & Troubleshooting Provide first-level IT support to hospital staff and respond to help desk tickets. Diagnose and resolve technical issues promptly to minimize downtime. 5. Communication Systems Ensure proper functioning of communication tools such as telephones, intercoms, and internet-based communication systems. Candidate Profile: Qualifications: Education: Bachelors degree in Information Technology, Computer Science, Healthcare IT, or a related field. Experience: Minimum 2 years of IT experience in a healthcare environment. Hands-on knowledge of hospital IT systems like EMR, HIS, HRMS, and related applications. Technical Skills: Proficient in IT infrastructure management, networking, and cybersecurity. Experience with system upgrades, software installations, and hardware maintenance. Certifications (Preferred): CompTIA A+, Network+, Cisco CCNA, or similar IT certifications. Soft Skills: Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Proactive problem-solving mindset and adaptability in a fast-paced hospital setting.

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2.0 - 4.0 years

3 - 3 Lacs

Gurugram

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We are seeking an experienced IT Administrator to manage end-user support, system administration, and network troubleshooting within a hybrid Windows and Mac environment. The ideal candidate will be responsible for laptop setup and support , Office 365 and XDR administration , and office network management , including Wi-Fi troubleshooting and configuration . Key Responsibilities: Provide day-to-day technical support for Windows and Mac laptops including hardware/software issues, OS troubleshooting, and application support. Handle installation and configuration of new laptops and peripheral devices. Administer and maintain Office 365 services : Exchange Online, Teams, SharePoint, OneDrive, and user licensing. Install, configure, and manage XDR/EDR tools for endpoint protection (e.g., Microsoft Defender XDR, CrowdStrike). Monitor and troubleshoot office Wi-Fi issues (access points, SSID, bandwidth, connectivity drops). Administer and maintain the office LAN/WAN , including switches, routers, firewalls (basic), and VPN. Maintain and update hardware/software inventory and asset records . Coordinate with vendors or ISPs for service issues and procurement. Apply system patches, firmware updates , and ensure endpoint compliance with IT policies. Document IT procedures, configurations, and troubleshooting guides. Required Skills & Qualifications: 3+ years of experience in IT support or system/network administration. Strong working knowledge of Windows 10/11 and macOS platforms. Experience with Office 365 administration (users,mailboxes, password reset, mail backup, licenses). Experience with End Point Security deployment and incident handling . Proficient in troubleshooting Wi-Fi and basic network issues (DNS, DHCP, IP conflicts, wireless access points). Familiarity with network devices : switches, routers, basic firewall rules. Comfortable with ticketing systems , remote support tools , and documentation. Excellent communication, organizational, and problem-solving skills.

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3.0 - 7.0 years

7 - 10 Lacs

Mumbai, Thane

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Responsible for L1/L2 helpdesk operations supporting teams across India, Europe & US Support for Microsoft 365, Active Directory, VPN, Wi-Fi & basic network configurations In a GMP-regulated environment Escalate tickets as per ITIL processes . Required Candidate profile Office 365, Azure, Entra, Active Directory Networking: TCP/IP, DNS, DHCP, VPN, VLANs Remote support tools Familiarity with ITIL processes & ticketing platforms Strong English Sachin 70390 15156

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5.0 - 10.0 years

2 - 5 Lacs

Pune

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Help Desk Lead (T2) We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

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5.0 - 10.0 years

5 - 9 Lacs

Pune

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Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

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8.0 - 10.0 years

9 - 12 Lacs

Bengaluru

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Key Responsibilities : Automation Collaborate to use and create as required automation for the installation, configuration, and maintenance of IBM Z/OS hardware components, including servers, storage systems, networking equipment and appropriate operating systems and hypervisors. System Management Oversee the installation, configuration, and maintenance of IBM Z/OS hardware components, including servers, storage systems, networking equipment and appropriate operating systems and hypervisors. Performance Monitoring Regularly monitor system performance and resource utilization, identifying and resolving performance bottlenecks Troubleshooting Diagnose and resolve hardware-related issues, coordinating with vendors as necessary for repairs and parts replacement. Security Administration Ensure compliance with security policies, manage user access controls, and implement necessary security measures to safeguard data. Capacity Planning Analyze capacity trends and forecast future hardware requirements to ensure system scalability and optimization . Backup and Recovery Implement robust backup and recovery strategies to protect data and minimize downtime during failures . Documentation Maintain detailed documentation of system configurations, processes, and procedures for training and compliance purposes. Collaboration Work closely with software engineers, network administrators, and IT support teams to integrate hardware systems with software applications and maintain overall system health. Updates and Upgrades Plan and execute hardware upgrades and software patches in coordination with maintenance windows and organizational protocols. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 8-10 years of experience working with IBM Mainframe systems as a hardware and OS administrator /System Programmer. Proven experience with IBM Z/OS systems, mainframe architecture and hardware management. Industry experience in working with IBM Z Hardware Management Console (HMC), Dynamic Partition Manager (DPM) Experience with python, yaml, Ansible, Terraform Real world experience in defining Z Sysplexes , Coupling Structures etc. Strong troubleshooting and problem-solving skills Knowledge of system security best practices and compliance standards Familiarity with backup solutions and disaster recovery planning. Excellent communication and interpersonal skills Preferred technical and professional experience Experience with IBM hardware components, such as IBM Z mainframes, storage systems, Tape Systems, Crypto Cards, Ficon Channels, Network Adaptersand all other hardware components. Certifications related to IBM Z/OS or Mainframe systems

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0.0 years

1 - 2 Lacs

Chennai

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Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Configure desktop and laptop Hardware and Networking Troubleshooting Networking Concepts Basic server Knowledge Switches and Routers 2014 to 2024 batch can apply Male candidates only

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2.0 - 7.0 years

7 - 10 Lacs

Haryana, Telangana

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Roles and Responsibility Troubleshoot and resolve technical issues related to desktop systems, including hardware and software problems. Install, configure, and maintain desktop systems, ensuring optimal performance and security. Provide technical support and training to end-users on desktop systems and applications. Conduct regular system backups and perform recovery operations as needed. Collaborate with other teams to ensure seamless integration of desktop systems with other IT infrastructure components. Develop and implement procedures for desktop system maintenance, troubleshooting, and repair. Job Requirements Bachelor's degree in Computer Science or Information Technology (B.Tech/B.E.) or equivalent. Minimum 2 years of experience in IT desktop engineering or a related field. Strong knowledge of desktop operating systems, including Windows and Linux. Experience with desktop hardware, including installation, configuration, and troubleshooting. Excellent problem-solving skills and the ability to work independently. Strong communication and interpersonal skills, with the ability to provide technical support and training to end-users.

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2.0 - 4.0 years

10 - 15 Lacs

Bengaluru

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Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

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0.0 - 4.0 years

0 - 3 Lacs

Bengaluru

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Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months.

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3.0 - 8.0 years

5 - 6 Lacs

Hyderabad

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Job Title: System Admin and IT Executive Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner for first-rate Medical Billing Solutions. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: A System Admin and IT Executive is responsible for managing and maintaining an organization's IT infrastructure, ensuring the smooth operation of computer systems, networks, and servers. This role involves both technical and administrative tasks to ensure that all systems are operating efficiently and securely. Responsibilities: Regularly monitor and maintain servers, systems and network (hardware & software) to ensure optimal performance, including performing routine checks, applying patches and updates, and troubleshooting issues. Oversee the organization's network infrastructure, including routers, switches, firewalls, and VPNs ( Firewall and Windows VPN ) . Ensure network security and connectivity across all domains (US and India). Managing and upgrade Active directory, DNS ,File share , Group policy management, ADC with other Domain server services. Creating and VPN user in windows server and firewall. Managing office 365 administration Provide technical support to employees by addressing hardware, software, and connectivity issues. Promptly resolve system and network-related problems to minimize downtime. Ensure data integrity, availability, and security by managing backups, implementing disaster recovery plans, and monitoring data storage systems. Develop and implement preventive maintenance programs to minimize equipment downtime and maximize reliability. Coordinate with external vendors and service providers for hardware and software procurement, maintenance, and technical support. Requirements: A Bachelor's degree in Computer Science, Information Technology, or a related field is typically required. At least 3 years of experience in the field of system administration. Strong knowledge of operating systems (Windows, Linux, Unix), network protocols, and server management. Strong knowledge of Windows Server operating system (Windows Server 2019 and above) with Domain Controller (DC) and Additional Domain Controller (ADC) knowledge compulsory. Strong knowledge of AD,DNS,DHCP and Group policy management. Strong knowledge of providing technical support over remote connections (VPN, AnyDesk, TeamViewer, etc.) for both US and India. Strong knowledge of Dell and HP rack servers. Strong knowledge of hardware firewalls. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Diversity, Equality, and Inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days work-week (Monday Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday to Thursday. #LI-DNI

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2.0 - 5.0 years

2 - 3 Lacs

Mumbai Suburban, Boisar

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Resolving IT support requests from employees Answering employee questions regarding computer systems Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Generating sign ins for new hires during the onboarding process Installing new software and hardware drivers and updating existing ones as needed Updating employees on the status of their service requests Logging all service requests and updating tickets as needed

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram

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Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Manage IT service desk, ensuring timely resolution of customer queries and requests. Troubleshoot networking problems and perform routine maintenance tasks on company's LAN/WAN infrastructure. Install, configure, and maintain various software applications such as MS Office Outlook. Collaborate with other teams to resolve complex technical issues. Desired Candidate Profile 1-3 years of experience in IT support or related field (desktop engineering). B.Tech/B.E. degree in Any Specialization from a recognized university. Strong knowledge of MS Office Outlook configuration and troubleshooting. Proficiency in installing, configuring, and managing network devices (LAN/WAN) including routers, switches, printers etc. Kindly share your resume at amulyavaish@paisabazaar.com

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4.0 - 5.0 years

6 - 7 Lacs

Hyderabad

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Provide technical support and troubleshooting for end users through various channels. You will resolve incidents, manage service requests, and ensure smooth IT operations. Experience in IT support and service desk operations is required.

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1.0 - 2.0 years

0 - 3 Lacs

Pune

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Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Regards, Infosys BPM Talent Acquisition | INFY HR

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0.0 - 1.0 years

0 Lacs

Mumbai

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Job Summary: We are seeking a motivated and tech-savvy IT Support Intern to assist our IT department in maintaining hardware, software, and other systems. This internship will provide exposure to various areas of IT support, including troubleshooting, help desk operations, and system maintenance. Key Responsibilities: Assist in troubleshooting hardware, software, and network issues. Provide first-level technical support to users via email, phone, or in-person. Install, configure, and update computer systems and applications. Help maintain IT documentation and inventory records. Support in setting up workstations and peripheral devices. Assist with regular system checks, backups, and updates. Collaborate with IT team members on ongoing projects and tasks. Qualifications: Pursuing a degree/diploma in Information Technology, Computer Science, or a related field. Basic knowledge of computer hardware, operating systems (Windows/Linux), and networking concepts. Good problem-solving and communication skills. Ability to work independently and in a team. Willingness to learn and take initiative.

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1.0 - 5.0 years

2 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Technical Support Associate (International Process) 5 Days working Rotational Shifts Both side cabs Location: Gurgaon / Noida Only Graduates can apply. HR Ridhi: 8178280056 HR Gurmukh: 9650005227 HR HR Deepali: 9650092537 Required Candidate profile Contact- HR Ridhi- 8178280056 HR Abhishek- 9211266657

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4.0 - 8.0 years

7 - 9 Lacs

Hyderabad

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Role - Team Lead | Service Desk Should need to have Team Lead designation on Papers Exp - Min of 4 Yrs Skills - Microsoft Application Support | Windows Support | Technical Support Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

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2.0 - 5.0 years

7 - 11 Lacs

Gurugram

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We need a tech whisperer who can tame networks, rescue systems, and make IT look like magic. If you're someone who thrives on solving complex tech issues and believes there's always a smarter way to do thingslet's talk.. Responsibilities. Provide technical support across hardware, software, and networks.. Install and configure computer systems, troubleshoot issues, and ensure security protocols.. Maintain IT documentation, inventory, and licenses.. Manage network infrastructure and handle routine maintenance.. Assist with onboarding/offboarding from a tech perspective.. Requirements. 3-5 years of experience in an IT support or admin role.. Proficiency in Windows, macOS, networking, and security protocols.. Excellent troubleshooting and problem-solving skills.. A customer-first mindset and the ability to multitask..

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0.0 - 3.0 years

1 - 3 Lacs

Lucknow

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This is a training plus placement program with 100% placement guarantee, the candidates who are skilled in cold calling, SaaS sales, CRM tools, and hitting targets with strong team collaboration can apply & register for this program.

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1.0 - 2.0 years

1 - 2 Lacs

Mumbai

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Computer assembling and maintenance. Installation of Operating Systems (Windows 11,Windows 10) Configuring and troubleshooting MS Outlook Installation of software and Data Entry Data Backup and Restore. Troubleshooting of software problems.

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3.0 - 5.0 years

3 - 5 Lacs

Mumbai, Bandra Kurla Complex

Hybrid

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Office 365 Administration: Manage and maintain the Office 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and related services. Administer user accounts, groups, licenses, and permissions across the organization. Implement and enforce security policies, including MFA, DLP, and conditional access. Monitor system health and performance, resolving issues to ensure uptime and reliability. Configure and manage email flow rules and spam filters to maintain email security and compliance. Perform backups and recovery of Office 365 data using native tools or third-party solutions. Ensure compliance with organizational policies and regulatory requirements. User and Policy Management: Create, modify, and delete user accounts, mailboxes, and shared mailboxes as needed. Develop, document, and enforce policies for user account management and usage of Office 365 services. Provide training and documentation for end-users on best practices for Office 365 tools. Desktop Support: Respond to and resolve Level 1/Level 2 support tickets related to hardware, software, and Office 365 issues. Set up, troubleshoot, and maintain desktop and laptop systems, including OS installation and updates. Install, configure, and maintain software applications used across the organization. Provide remote and in-person technical support to end-users, ensuring prompt resolution of issues. Assist with IT asset management, including hardware inventory and software licensing. Collaboration and Communication: Work closely with IT teams to implement and maintain integrations with Office 365 services. Coordinate with vendors for advanced troubleshooting and product-related issues.

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Exploring IT Support Jobs in India

The IT support job market in India is growing rapidly as more companies invest in technology and digital solutions. IT support professionals play a crucial role in maintaining and troubleshooting IT systems, providing technical assistance to users, and ensuring smooth operations within organizations.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Mumbai
  5. Chennai

Average Salary Range

The average salary range for IT support professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

A typical career path in IT support may involve starting as a Support Specialist, progressing to roles such as IT Support Analyst, IT Support Engineer, and eventually moving up to IT Support Manager or IT Operations Manager.

Related Skills

  • Strong problem-solving skills
  • Excellent communication skills
  • Knowledge of operating systems (Windows, Linux)
  • Network troubleshooting skills
  • Customer service orientation

Interview Questions

  • What is DNS? Explain its role in networking. (medium)
  • How do you troubleshoot a computer that won't boot up? (medium)
  • What is the difference between hardware and software? (basic)
  • How do you handle a difficult customer who is frustrated with technical issues? (medium)
  • What is RAID and how does it work? (medium)
  • Explain the difference between TCP and UDP. (advanced)
  • How do you prioritize and manage multiple IT support tickets simultaneously? (medium)
  • What is Active Directory and why is it important in a Windows environment? (medium)
  • Describe a time when you had to solve a complex technical issue under pressure. (medium)
  • How do you stay updated with the latest technology trends in IT support? (basic)
  • What is the OSI model and why is it important in networking? (advanced)
  • How would you handle a situation where a user's data is at risk of being lost? (medium)
  • Explain the concept of IP addressing. (basic)
  • How do you ensure data security and privacy in IT support roles? (medium)
  • Describe your experience with remote desktop support tools. (basic)
  • What steps would you take to troubleshoot a slow internet connection? (medium)
  • How do you handle software updates and patches in an organization? (medium)
  • What is VPN and why is it used in IT support? (medium)
  • How do you document and communicate technical issues and solutions effectively? (basic)
  • Describe a successful IT project you were a part of and your role in it. (medium)
  • What is the difference between a router and a switch? (medium)
  • How do you ensure compliance with IT policies and regulations in your work? (medium)
  • Explain the concept of virtualization and its benefits in IT support. (advanced)
  • How do you troubleshoot common network connectivity issues? (medium)
  • Describe your experience with IT asset management and inventory tracking. (medium)

Conclusion

As you explore IT support jobs in India, remember to showcase your technical skills, problem-solving abilities, and customer service orientation during interviews. Stay updated with the latest technology trends and continue to enhance your skills to excel in this dynamic field. Prepare well, apply confidently, and embark on a rewarding career in IT support!

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