About us Bain & Company is a global management consulting that helps the worlds most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. What you'll do The TSG Support Associate role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems. This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, and managing user accounts and permissions. Additionally, the Coordinator will need to coordinate off-site repairs with external vendors, test new applications and upgrades, monitor backups, assist in supervising and training junior TSG staff and conduct end-user training programs. This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software. Operations & Support (100%): Serve as the primary contact for IT related problems and issues for Bain employees Install, configure, and upgrade software and operating systems Investigate, troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database, repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Coordinate off-site repairs with external vendors Work with other TSG staff to test new applications and upgrades Support development of end user training programs About you Associate's/Bachelors degree or an equivalent combination of education, training and experience Previous corporate experience of 3-5 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation, processes, and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team, display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment, support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution, troubleshooting skills and approaches What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..
About you Duration of the internship is 12 months. Graduate/MBA degree with high academic achievement or an equivalent combination of education, training and experience is required. Good MS Excel Skill with ability to handle complex data problems; Good interpersonal and communication skills, both written and oral; Good organizational and quantitative skills with an aptitude for problem solving; Experience with BI/reporting tools like Power BI, Tableau, Alteryx; Ability to interact with staff (at all levels) in a fast-paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism; Superior judgment when dealing with highly confidential information What youll do Act as Key member of the BCN finance team and will assist the India finance team in process automation, assist in procedural aspects of the business including data analysis and reporting to multiple business stakeholders. Assist with data support and quantitative analysis by extracting relevant financial reports and preparing data summaries. Assist in timely preparation of the financial dashboard Assist in keeping track of business expenses and analyzing the trend Assist in summarize various financial information using MS excel/Automated tools for the team. Day-to-day activities include analysis, invoicing and review of cross border transactions.
About you Duration of the internship is 6 months. MBA degree with high academic achievement or an equivalent combination of education, training and experience is required. Good MS Excel Skill with ability to handle complex data problems; Good interpersonal and communication skills, both written and oral; Good organizational and quantitative skills with an aptitude for problem solving; Experience with BI/reporting tools like Power BI, Tableau, Alteryx; Ability to interact with staff (at all levels) in a fast-paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism; Superior judgment when dealing with highly confidential information What youll do Act as Key member of the BCN finance team and will assist the India finance team in process automation, assist in procedural aspects of the business including data analysis and reporting to multiple business stakeholders. Assist with data support and quantitative analysis by extracting relevant financial reports and preparing data summaries. Assist in timely preparation of the financial dashboard Assist in keeping track of business expenses and analyzing the trend Assist in summarize various financial information using MS excel/Automated tools for the team. Day-to-day activities include analysis, invoicing and review of cross border transactions.
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