IT Support Executive

About the Role:

We are seeking a proactive and service-oriented IT Support Executive to manage the day-to-day IT needs of a high-performing B2B Sales & Marketing team. You’ll play a critical role in ensuring the team is fully equipped with the right tools, systems, and support to operate efficiently across CRM platforms, communication tools, cloud systems, and sales/marketing tech stacks.

Key Responsibilities: IT Support & Troubleshooting

• Provide first-line technical support to end-users via ticketing systems, email, chat, or in-person.
• Diagnose and resolve hardware, software, network, and connectivity issues across desktops, laptops, VoIP phones, and mobile devices.
• Maintain an internal knowledge base of common issues and solutions.

User Management & Onboarding

• Set up new user accounts, email addresses, devices, and access permissions in coordination with HR and team leads.
• Offboard users by revoking access, backing up data, and recovering equipment.

System & Application Support

• Provide support for key platforms including:
• CRM systems (e.g., Salesforce, HubSpot, Zoho)
• Marketing automation tools (e.g., Mailchimp, HubSpot, Marketo)
• Productivity & collaboration tools (e.g., Google Workspace / Microsoft 365, Slack, Zoom)
• Coordinate with vendors and SaaS providers for escalated issues.

Security & Compliance

• Ensure endpoint security across all devices (antivirus, encryption, MDM).
• Support IT policies around data protection, access control, and compliance with GDPR, ISO, or other relevant standards.

Maintenance & Asset Management

• Monitor and maintain IT equipment inventory and asset tagging.
• Schedule and carry out system updates, backups, and hardware refresh cycles.

Process Improvement & Reporting

• Help identify opportunities to streamline IT workflows.
• Prepare monthly reports on support ticket trends, system uptime, and user satisfaction.

Qualifications: Must-Have:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Strong working knowledge of:
• Windows/macOS operating systems
• Office productivity tools (Google Workspace / Microsoft 365)
• Basic networking (LAN/Wi-Fi/TCP-IP)
• Familiarity with CRM and sales/marketing tools.
• Excellent communication and interpersonal skills.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Ability to commute/relocate:

• Puna, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• IT support: 1 year (Preferred)

Work Location: In person