As an IT Support Engineer, you’ll collaborate closely with internal teams to resolve issues, deploy hardware and software solutions, and support system upgrades. You’ll play a key role in improving our IT processes and ensuring the stability and reliability of the company’s technology environment.

What You’ll Do:

Provide Tier 2 and Tier 3 support for hardware, software, and networking issues
Diagnose, troubleshoot, and resolve system and application errors
Support users across multiple platforms (Windows, macOS, Linux)
Manage Active Directory, user accounts, and security permissions
Maintain and monitor IT infrastructure, including servers, VPNs, and networks
Deploy, configure, and maintain laptops, printers, and other IT assets
Document issues, solutions, and best practices within ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Collaborate with IT and security teams on system updates, patching, and process improvements
Assist in IT projects, including system migrations, automation, and performance optimization

What We’re Looking For:

3+ years of experience in IT support or systems engineering roles
Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN, firewalls)
Proficiency with Microsoft 365, Azure AD, or Google Workspace administration
Experience with remote support tools (RDP, AnyDesk, TeamViewer, etc.)
Solid understanding of ITIL processes and ticket management systems
Excellent troubleshooting, analytical, and communication skills
Relevant certifications (CompTIA Network+, Microsoft Certified, CCNA) are a plus
Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment

Why Join Us:

🌍 Collaborative and forward-thinking technology team
🚀 Opportunities for technical growth and professional development
💼 Competitive salary and comprehensive benefits package
💡 Exposure to modern cloud technologies and infrastructure projects
🤝 Work in a culture that values innovation, teamwork, and continuous learning

drive technical excellence, deliver reliable IT support, and be part of a team that values innovation

👉
Apply now or connect with us to learn more about this opportunity.

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