IT Support Engineer

You will be working as a Customer Care Executive at Snowebs, representing the Snowebs Product Daytrack for clients. Your responsibilities will include handling customer queries, providing training to new users, assisting in onboarding, and ensuring smooth product adoption. You will collaborate closely with the technical and sales teams to deliver excellent customer experiences. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and chats related to Daytrack usage and troubleshooting. - Conduct product training sessions and onboarding demos for new clients and their teams. - Provide guidance on app usage, report generation, and account setup. - Coordinate with the technical team to resolve customer issues and follow up till closure. - Record, track, and document customer interactions and feedback in CRM. - Maintain a strong understanding of product updates and new features. - Share insights and suggestions to enhance customer satisfaction and product usability. Required Skills & Qualifications: For Freshers: - Excellent communication skills in English and Hindi (regional languages are a plus). - Basic computer knowledge and familiarity with Android apps and web dashboards. - Eagerness to learn customer service tools and Daytrack's platform. - Positive attitude, patience, and willingness to assist clients. For Experienced Candidates: - 1-3 years of experience in customer support, client servicing, or helpdesk roles (SaaS/tech domain preferred). - Experience in conducting virtual or onsite product training. - Strong multitasking, problem-solving, and documentation skills. Preferred Qualities: - Customer-first mindset and empathetic communication. - Ability to work in a fast-paced environment and handle multiple queries. - Team player with ownership and accountability. - Comfortable using CRM or ticketing tools. Education: - Any Graduate (BBA, B.Com, BCA, BA, or equivalent). - Technical diploma or MBA (Customer Service / Operations) is an added advantage. In addition to the job responsibilities, Snowebs offers a competitive salary, performance incentives, comprehensive product and communication training, and opportunities for growth into Team Lead / Customer Success roles. Snowebs provides a friendly and growth-oriented work culture. (Note: No additional company details were present in the job description.),