Office Administrator

Job Description:
We are looking for a smart and proactive female Office Administrator to join our team. The ideal candidate will be responsible for managing client renewals, collecting feedback, and providing support for issues related to our mobile application

Responsibilities:

• Handle customer subscription renewals via phone, email, or WhatsApp.
• Collect and document feedback from clients to help improve services.
• Resolve basic queries and escalate issues to the technical team when needed.
• Maintain CRM or Excel-based reports of daily interactions and follow-ups.
• Provide professional and friendly customer service.
• Coordinate with internal teams for issue resolution and customer satisfaction.
• Ensure timely communication and support to clients using the DayTrack mobile app.

Requirements:

• Female candidates only
• Minimum qualification: Graduate (Any Stream)
• Good communication skills in Hindi and English
• Basic computer skills (MS Excel, Email, WhatsApp Web,CRM)
• Prior experience in customer service, support, or admin roles is a plus
• Familiarity with mobile apps is desirable

Why Join Us:

• Work with a growing tech company solving real business problems
• Friendly work environment with learning opportunities
• Opportunity to grow into client management roles

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Greater Noida, Uttar Pradesh (Preferred)

Work Location: In person