Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers.Installation & troubleshooting of Antivirus packages.Troubleshooting MS Outlook & M365.Experience in handling NSF File & PST File.Data Backup.Desktop/ Laptops/Printers Administration/OutlookAntivirus managementM365 office suite supportCoordination with third party vendors for IT assets under warranty/proprietary supportSwitch, Firewall, Operations (Basics)Experience in managing VC & Meeting Room devices Network Support (basic)Vendor ManagementEnd user data backupEnglish (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations,Troubleshooting problems and quikc support to Printer, Outlook, Laptop, Desktop, OS, ticketing tool

Create business proposals for new and existing opportunities.Play fundamental role and take responsibility for the effective on-boarding of new customers.Give up-to-date information relating to customer activities.Serve as an agent in the company with a view to achieving budgeted salesEstablish relationship with clients and provide high standard of customer service continuallyResponsible for developing long-term relationships with assigned customers, connecting with key business executives and stakeholders.Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.Operate as the lead point of contact for any and all matters specific to customersCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsIdentify and grow opportunities and collaborate with ops teams to ensure growth attainmentAssist with high severity requests or issue escalations as neededJob RequirementsExperience should be 3-5 yearsMust have relevant Software Or Hardware or Solutions Sales experienceLocal language knowledge is preferableFormal 15 years of EducationCandidates with understanding of IT Security, Server, Storage, Availability and Infrastructure Business.Experience identifying key business opportunities and initiatives, resolutions and overall strategy for meeting business objectives.

Reports toCyber Security Operations ManagerCore ResponsibilitiesThe security analyst monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier2information security specialist, and/or customer as appropriate to perform further investigation and resolution.Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threatsCommunicate effectively with customers, teammates, and managementFollow ITIL practices regarding incident, problem and change managementDocument and maintain customer build documents, security procedures and processes.Staying up-to-date with emerging security threats including applicable regulatory security requirements.Other responsibilities and additional duties as assigned by the security management teamQualificationsIdeal candidates will have as much of the followingPreferred Information Security professional designations such as CISSP, CISM, CISA1-3 years previous Security Operations Centre Experience in conducting security investigationsDetail oriented with strong organizational and analytical skillsStrong written communication skills and presentation skillsSelf-starter, critical and strategic thinker, negotiator and consensus builderGood knowledge of IT including multiple operating systems and system administration skills (Windows, Linux)Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise Anti-Virus productsStrong understanding of security incident management, malware management and vulnerability management processesMust: Security monitoring experience with any SIEM tool and intrusion detection technologiesExperience with web content filtering technology -policy engineering and troubleshootingStrong understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAPA Bachelors Degree / Diploma in a relevant area of study with a preference for Information Security, Computer Science or Computer EngineeringExcellent English written and verbal skills.Shift work requiredAfter-hours availability required

Key RequirementGive New Hire IT Training for basic IT rules for users.Strong communication skills.Fluency in English is required.Key Role & ResponsibilitiesAdministration of servers and Desktop based on business application requirementsManage network to ensure secured network accessibilityImplement effective IT security systems on servers, network, user endpoints (laptops and desktops) to ensure security of data and applicationsAD Management.

Position2 NumbersResponsibilitiesSourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Strong phone presence and experience dialing dozens of calls.Understand customer needs and requirements.Proficient with corporate productivity and web presentation tools.Excellent verbal and written communications skills.Strong listening and presentation skills.Ability to multi-task, prioritize, and manage time effectively.RequirementsExperience 3 -5 years as an ISR. Male / Female . 02 candidates. ( Knowledge on IT products compulsion)Graduate