Posted:1 day ago|
Platform:
Remote
Full Time
· Serve as the first/second-line helpdesk contact for the Gurugram office; triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.
· Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; printers and peripherals.
· Handle day-to-day basics in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).
· Maintain accurate asset inventory (procurement, imaging, deployment, returns, lifecycle updates); keep documentation and knowledgebase articles current.
· Support a highly mobile workforce with courteous, timely resolution and clear communication of status.
· Assist on local/region-wide IT projects (rollouts, upgrades, office moves) and support audit/compliance tasks under guidance from senior IT.
· Coordinate with vendors/service providers for warranty, repairs, and site services; provide feedback to improve IT processes and user experience.
· Join the on-call rotation for planned off-hours support as scheduled.
· 1-4 years of experience in IT support or a customer-facing helpdesk role.
· Strong troubleshooting across PCs/Macs, mobile devices, and common office peripherals; working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP/IP, Wi‑Fi).
· Experience with ticketing systems, asset management, and creating/maintaining user documentation/knowledge base articles.
· Clear, professional communication with both technical and non-technical users; organized, proactive, and service-oriented.
· Nice to have: familiarity with ITIL practices, SAP end-user support, and assisting with policy/compliance tasks alongside senior team members.
· Onsite only: Gurugram office, Monday–Friday during standard business hours (IST).
· Flexibility: Occasional scheduled after-hours support for maintenance or incidents.
· Opportunity to impact a fast-moving global communications firm while growing your technical breadth.
· Partner with experienced regional/global IT colleagues and contribute to process improvements and service quality.
Ruder Finn India
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