IT Service Manager

ONLY APPLY IF MATCHES.

Key responsibilities:

 Allocate daily service and maintenance tasks to technicians based on priority and skill set.

 Ensure all pre-delivery checks, repairs, and maintenance are completed as per company standards.

 Coordinate installation and servicing of products (including CCTV, IT equipment, etc.) at customer

sites.

 Monitor the return process, ensuring all products are checked and serviced upon return.

 Track progress of each assigned task, following up with individual technicians to ensure timely

completion.

 Address and resolve any issues or delays promptly, escalating to management as required.

 Maintain a proactive approach to minimize service downtime and maximize customer satisfaction.

 Maintain comprehensive records of all service requests, ongoing tasks, completed jobs, and product status.

 Prepare and submit detailed daily, weekly, and monthly reports on service activities and team

performance to higher authorities.

 Document all customer feedback, service issues, and resolutions for continuous improvement.

 Regularly review service processes and suggest improvements for efficiency and quality.

 Ensure all technicians adhere to company protocols, safety standards, and quality benchmarks.

 Conduct periodic audits of service activities and product condition.

 Customer & Stakeholder Communication

 Liaise with customers for scheduling, feedback, and resolution of service-related queries.

 Coordinate with internal departments (Sales, Logistics, Inventory) for seamless operations.

Required Skills & Qualifications

 Graduate in any discipline (Technical background preferred).

 Minimum 3 years of experience in coordination.

 Strong leadership, organizational, and multitasking skills.

 Excellent communication and interpersonal abilities.

 Proficient in MS Office (Excel, Word, PowerPoint) and service management tools.

 Ability to work under pressure and manage multiple priorities.

 High attention to detail and commitment to quality.

Key Attributes

 Proactive and result-oriented approach.

 Strong problem-solving and decision-making abilities.

 Ability to motivate and manage a diverse team.

 Customer-centric mindset with a focus on service excellence.

 Integrity, reliability, and a positive attitude.

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• Technical support: 3 years (Required)

Work Location: In person